Bullymake Reviews (%countItem)
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Bullymake Rating
Address: 3218 Belt Line Rd STE 510, Dallas, Texas, United States, 75234-2325
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This is my chesapeke and lab mix's 3rd box.. he absolutely loves everything so far (not so much the rope stuff) but he gets excited to see his box.
Awesome, staff more than willing to help.
Love it!
My dog gets so excited when he sees the bully make box!
absolutely love this box! my dog is a destroyer and she can't destroy these! she gets so excited when she sees this package once a month, we have so much fun opening it and seeing the theme. best monthly subscription ever!
Will not provide written confirmation of subscription cancellation
On September 12 I was charged for my monthly subscription which was never received. After a week of trying to resolve this, I finally requested that a refund be issued and that my subscription be canceled. I also requested emailed written verification of both. I did receive written verification of the refund, but they have refused to send confirmation of the cancellation after a couple of additional requests. As they have my credit card number which I cannot delete from their website. I want this written confirmation in case of future, inauthorized charges.
Written confirmation, via email, of subscription cancellation
Hi there,
We do not house any credit card data within our own database. Your subscription has been cancelled and you will not be charged again in the future without any further authorization.
Our 3rd party credit card processor also currently has no card information for you on file. Please see attached screenshot.
(The consumer indicated he/she ACCEPTED the response from the business.)
This has been satisfactorily resolved. Tha k you.
Refund of money, very Rude employee,no phone to call for complaint
They took 480.00 off my card? I sent an email because they have no numbers, was told I'd have a credit, that never came, but they switched me to a monthly, called my bank and then because of their response to the bank, I'm still out 480.00 and a cancelled subscription. And Laya is the rudest of all employees! So I'm out 480.00 and they just get to keep my money and make sure that my bank didn't give me my money .
I want them to either refund my money or make sure they let they bank know correctly that they were to cancel that it was requested. Not send me some mean email and say my subscription was cancelled and take it up with my own bank! You stole my 480.00
Hi there, this dispute is currently being processed by the bank and we are unable to refund. One the dispute is cleared, we can issue the refund. Or, you can contact your bank to remove the dispute and we can immediately refund. We are unable to process a refund with our credit card processor (Stripe) while a charge is in a dispute. Please let your bank know to remove the dispute so we can issue the refund right away.
(The consumer indicated he/she DID NOT accept the response from the business.)
I contacted my bank and they advised the dispute was closed on September 20,2018 around the same time frame that I reached out AGAIN. I was promised a reversal June 23 by Josh or something similar to that name, he was kind and nice in his response,and reached out again and got Layla, who was pretty rude and that was Sept 30. According to my bank There is nothing in their end holding up my refund. This is a lot of money and this isn't something that I want to keep going back and fourth on. It was closed September 20,2018. Please refund my money.
(The consumer indicated he/she DID NOT accept the response from the business.)
This is unacceptable I've been dealing with this since June. You were quick to take my money. And still can't give it back. Your a million dollar company. We're a low income military family, November 11 is a Sunday. So how is this acceptable? I am starting to believe that it's just another excuse, just like your employees give. And Nov the 12 is a banking holiday, see what I mean another excuse. November 9 is the last day to resolve this by YOUR date. Please just refund my money or overnight me a check. You would think that you would want to make this right? Or is this how you do business? And not once have you answered my statements about the rudeness of your employee, they mess up and it gives them the right to be mean and rude? I'd yoir not planning to make this right, please just be the honest company and say hey we took your money and we're not giving it back. This is how we do business.
As we stated previously, once the dispute is in process we cannot issues the refund.
Since our previous reply, the bank resolved the dispute in our favor on November 11th - meaning the funds were issued back to us.
I have since issued the refund as promised since the bank did not resolve the dispute in your favor.
Please let me know if you have any questions, see attached screenshots.
Refused to cancel 3 month subscription or refund money after complaining my mom's dog broke his tooth.
My mother's 1 1/2 year old dog broke his tooth just above his gum line a few days after receiving first shipment of a 3 month subscription purchased on August 7, 2018 . Not only did he break his tooth, but the toys had rough, sharp pieces that broke off and were swallowed. They claim their toys are for tough chewers, but they were just hard plastic. My mother called customer service to complaint and was told they would cancel her subscription after the 3 months. She only purchased it for three months and to donate the other toys from the remaining two shipments. My mother spent over $700 to have his tooth fixed! I have written to them and have had no response!
Refund of product purchased and to not have this happen again to anyone else's pet.
Hi there, we hate to hear that this happened! I'd be glad to refund the purchase in full. However, I cannot locate any account under "***" or "***@comcast.net"
Can you please provide us with the correct information under the account so we can proceed with refund issuance? Thank you.
(The consumer indicated he/she ACCEPTED the response from the business.)
I do accept their response as this is what my mother requested in the beginning. The account is under her name, ***. Email is ***@comcast.net. I would like to know when this has been refunded back to her. Thank you
Hi,
I am inquiring about the above referenced case # that I had filed a few weeks ago. I am aware that the case is closed, but the company, BullyMake, has not refund her money as of yet as they claimed they would!!! I had forward in my response to your previous email that the BullyMake account is under my mother's account: *** and her email is ***@comcast.net. How do we get this resolved?
Thank you
Thank you for the additional information. This has now been refunded in full!
Bullymake autofilled and autodrafted billing after a request to stop service.
I requested to stop service per their website instructions. Then the next month they autodrafted another payment for the next month's shipment. I contacted them immediately and stated that I had cancelled the service the month before and requested an immediate refund to my account. I was told it was too late to stop the order, even though it hadn't been shipped out yet, and couldn't be given a refund. I would to receive the shipment, then refuse it, then send it back to them. When they received the box back I would receive a refund. Now by some bizarre circumstance, I have yet to receive the box. It's been 18 days since it was shipped out. I contacted them again stating the package is lost and asked for a refund. They said they cannot refund me until they receive the box back. This is some of the worst customer service I've ever received.
I would like a refund.
Customer cancelled and was missed by customer service team to close the account. This was human error on the customer service agent's part and will be handled accordingly. Refund has been issued and no returns will be required.
(The consumer indicated he/she DID NOT accept the response from the business.)
Bullymake was adamant about not refunding my money until they received their merchandise back, even though it was their admitted mistake that they withdrew money from account after I had cancelled my subscription. I had multiple exchanges with them about this issue and was denied a refund each time I made the request. Even after the shipment appeared lost in transit, they refused to give me a refund until they received the merchandise back, and told me to keep checking the tracking information. Then I received an attempted delivery notice, but it stated that I owed $10.20 postage before I could obtain the package, which I had no intention of paying for. Not until I filed a complaint with the Revdex.com was a refund issued to me. So, yes it appears now that I am getting the refund I should have been given the first day I asked for it, before the package was even sent out.
We have already spoken with the reps involved with this ticket. I have gone ahead and refunded another full month to the consumer for shipments previously delivered.
(The consumer indicated he/she ACCEPTED the response from the business.)
Wrong product deleivered first time No correct product. MONEY deducted 09-04-2018
We ordered from BULLYMAKE a "doublecheese burger"
Dog toy. They sent wrong product. Money came out our checking account 09-04-2018. After contacting them ,they seemed to of had no record of the iiriginal order, yet you needed to set up a account so credi card info could be used. After that they issued two different tracking numbers on USPS. Both to date of XX-XX-XXXX say the post office has not received there package. They no direct human way of correcting the situation.
Eiher the quanity two of item"double cheese burger" ordered or refund of the $36.00 to our credit card
Customer service had difficulty finding the account due to a typo by customer at checkout of an email of: ***@yahoo.com.
Due to the length of arrival of the correct product, I have gone ahead and issued a full refund.
(The consumer indicated he/she ACCEPTED the response from the business.)
Full refund is good. Thank you
Sorry for all the problems
Auto draft continued after I cancel subscription 3 weeks before the renewal date.
On August 20th I sent an email stating I would like my subscription cancelled. Per the website it states to cancel at anytime just send customer service an email, which I did. Their response was trying to negotiate time frames and price. I did not want that, I just wanted subscription to be cancelled which is what was clearly said in the email. However, September 9th I was charged $29.00. I immediately emailed customer service in reference to the email I previously sent and was told because I did not respond with a proper conversation it is now too late as the product is in que to be shipped. They offered to $10 off or I could refuse the shipment and a refund would be charged. I, once again reiterated that the subscription should have been cancelled already and regardless if they shipped or not I wanted a refund. They refused.
I would like a refund regardless if the box has shipped or not as I clearly cancelled the subscription in ample time before the renewal period.
Customer was already refunded on 9/18 as requested.
Good morning,
Yes, they refunded the monies, however, I am still concerned that they will auto draft my account again as many others have reported. But, at this point is has been resolved.
Thank you
The products are very inferior. My dog did not like the product or replacement. I want to cancel my subscription and Bullymake is refusing to refund.
Bullymake products are just hard plastic pieces of junk. My dog does not like them. They offered me replacements and said I could choose the material. I chose rope or ballistic toys and they sent a hard rubber ball. I wanted to cancel my subscription and offered to return the last box I received. They have refused to cancel my subscription or offer any refund.
I want my subscription cancelled and my money refunded. If they send me a return label, I am happy to return the last box they sent me.
Despite sending out replacements to try to satisfy the customer, the customer did not like the products sent. We normally do not accept returns for a full refund as there are usable goods such as edibles within the box.
Customer has disputed this charge with their credit card company. We have accepted the dispute so the customer will be refunded in full.
Box was not suitable for my dog. I called them to request a refund and they said they don't accept returns or refunds.
The box came two weeks after I ordered, despite them advertising shipment next business day. The toys were hard plastic and heavy and not suitable for my 4 month old dog. They are as big as her head. I emailed and after 13 emails was told they don't accept returns or issue refunds.
I want my money back-they advertise 100% satisfaction
In this instance we always offer replacement items of a different kind to satisfy the customer. Customer was not interested in our replacement terms. We normally do not accept returns as there are usable goods in our boxes.
The customer has been refunded fully as requested.
They will not stop sending me boxes and auto drafting $ even after repeatedly requesting termination.
Purchased 1 month. Asked to discontinue srvc repeatedly, but they keep sending me boxes & then I have to fight to get my $ back. Had to file dispute w bank last month. They assured me after the 3rd time it would stop, but they just auto drafted again.
I want my money back, and I never want to hear from this service again.
dispute resolved.
Purchased 3 toy products from BullyMake. Dog destroyed 2 toys with less than 5 min. They do not stand by their guarantee.
BullyMake told me because I was not a monthly subscriber that the guaranteed does not apply. My mom bought 3 toys from them for my dog and he destroyed it in less than 5 min. I contacted BullyMake and they could not find me in their computer by name, email, or address. I told them this was a one time purchase. That's when they told me they would not replace the two toys because that only applies to monthly subscribers.
I sent them pictures but they said they would not replace them.
I explained that it does not say that on their website and we were going to try out their product before being a monthly member.
Their is no one I could talk to, they only cummunicate through email or live feed.
I would like a refund because I will no longer do business with this company.
This purchase has been refunded in full per the customer's request. We are sorry for the misunderstanding, but all guarantees are carried on the monthly subscription only at this time.
There is no such guarantee on bullymake shop purchases, and that is not stated on bullymakeshop.com which is a separate entity from bullymake.com.
Nonetheless we have refunded the payment as requested.
(The consumer indicated he/she ACCEPTED the response from the business.)
Them acknowledging that their website was misleading and getting a refund is fair. Hopefully for future costumers it will be fully understanding about their policy.
I really like the concept of this company. My Miley the Moo really loves her boxes and she's starting to know that the orange box is hers when it comes. My girl is just highly destructive and her goal is to destroy every toy. I've watched her pic at a spot until it gives. I really like that Bullymake will send a replacement if the toys are destroyed within 14 days. That helps me and saves me money at the same time. She also loves the treats.
Request to Cancel Subscription Ignored, charged me $80.00
Subscribed to their service in June for 1 month, received the products and did not like it. Sent an email end of June requesting a cancelation, no reply, next thing I know, they shipped me another box for $40. I sent another email to their customer service Dept, requestion a cancelation again. This time I received a response but instead of canceling the service, the rep was trying to convince me to continue, at the end of a few messages, he said the account would be placed on hold. Now in July I received another box, another $40 charged to the credit card. Sent several messages requestion a cancelation again and no reply. When I go to their website, under my account, they have scheduled another box to go out at the end of August. This seems like a big scam, please advise and thanks for the assistance.
$80.00 refund
Customer was refunded $39.00 on 8/11.
I have reviewed the tickets the customer has sent in and proceeded to refund the other remaining portion as requested. This has now been refunded.
Please let me know if I can further assist.
We LOVE receiving the monthly box. She loves the new toys and treats. I am so happy that I found Bullymake. Thank you, thank you, thank you!
My dogs haven't chewed though any of the toys. The toys have provided hours of entertainment!
Our dogs enjoy the variety of chew toys and get very excited when new ones come in. Unfortunately, the ones that are indestructible are destroyed, but they habe a good time doing it. Ive always said that perhaps our dogs need to be test subjects before saying something is indestructible .LOL
My Bully and I are very happy about the Bullymake box, I get the box with all toys and would like to know how to change it to her getting with some treats too.