Build.com

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me for this particular item I can only comment on this item As I stated in my initial complaint, I question whether there are similar issues with additional items on their site There have been many prior complaints (consumer feedback sites, etc) about this site regarding misleading "In Stock" and "Time to Ship" statements Thank you

We apologize if the wording of the message was not clearOur intent was to convey that we are willing to work with the customer on any outstanding issues on this orderAgain, We apologize for any misinterpretation in the original message and await the customers questions and concerns in order to resolve the issue

We apologize that our system was not updated correctly for this productAs of now it is showing that days are needed for shipment processing of the mailboxThis was updated after we found that the vendor did not have them in stock We are working to get the information completely up –to-date on this issue at this time so there is no stock showing for this special order item We try to have our sites as current on stock as possible by live feeds from our vendors There are occasions that we get the wrong information from our vendors and we are not aware of this until an order has been placedThe volume and variety of products we carry can, very rarely, cause some incorrect information placed by the vendor to be logged onto the siteWe apologize that this happensWe do not intend to misinform our customers and normally, when we find these issues, they are taken care of as soon as possible so no other customers are hindered by the error We apologize again for any time lapse that has happened between the complaint and the site’s data being fixedAgain, we are currently working to get this resolved completely and are willing to work with the customer on any issues they still need resolved

We have contacted the customer and negotiated an amount for compensation. We have entered the credit for processing and the credit should be out to the customer in the next 78 hour's time. There may be a delay time on the credit card companies side and it can take a couple more days for the amount to show in the account. We, again, are very sorry for the difficulties experienced with the order.

I am rejecting this response because:
I made my complaint very clear and should not have to repeat it againThe company has not offered any credit to me to resolve this issue

Revdex.com:At this time, my complaint, ID *** regarding Build.com has been resolved
(By clicking "OK", your complaint will be closed as
Resolved.)
Sincerely,*** ***

We sincerely apologize for the way our representative handled this issue. We  understand that the shipping companies we partner with do affect our customers and that this can also reflect on our order process. We unfortunately do not have direct control over the delivery...

process of our shippers. We can contact ABF to try to get resolution. Their routes can cause delays in delivery. We apologize for ABF’s unprofessional handling of the delivery and for our representative that made the issue more difficult for the customer. We are willing to work with the customer for resolution and credit for the inconvenience.

I ordered a sink faucet on 4/27/18, which showed 260 in stock. I received an email notification of delivery shipped date May 2, then received a second email with notification of ship date change to 5/7/18. I called to check on status on 5/7/18 and customer service responded that they would contact vendor direct. She assured me that faucet would ship out by end of day 5/7 and would have a tracking number. I called 5/8 and asked for tracking number, but they could not verify delivery date and to check back in 24 hours. On 5/9 I received an email notification with new shipped date of 5/14, yet their website shows 260 in stock. Customer services is horrible and would never again place an order online with them. If anyone is purchasing from build online, I would make sure to call and check to make sure item is available.

We apologize that our system was not updated correctly for
this product. As of now it is showing that 10 days are needed for shipment processing
of the mailbox. This was updated after we found that the vendor did not have them in
stock We are working to get the information completely up...

–to-date on
this issue at this time so there is no stock showing for this special order item.  
We try to have our sites as current on stock as possible by live feeds from our vendors.
There are occasions that we get the wrong information from our vendors and we are not
aware of this until an order has been placed. The volume and variety of products we carry can, very rarely, cause some
incorrect information placed by the vendor to be logged onto the site. We apologize that this
happens. We do not intend to misinform our customers and normally, when we find
these issues, they are taken care of as soon as possible so no other customers
are hindered by the error.  
We apologize again for any time lapse that has happened
between the complaint and the site’s data being fixed. Again, we are currently
working to get this resolved completely and are willing to work with the
customer on any issues they still need resolved.

I am rejecting this response because:
I have not heard a thing from this company. To say they are "working with me" to resolve this is a flat out lie.

We sincerely apologize that the customer had not received their credit when they were initially informed they would. To resolve the issue we credited the customer on 8/27/14. The customer should have seen the credits on their credit card transaction history within on 3-5 business days of that date....

We have not heard back from the customer about any further issues.

We apologize if the wording of the message was not clear. Our intent was to convey that we are willing to work with the customer on any outstanding issues on this order. Again, We apologize for any misinterpretation in the original message and await the customers questions and concerns in order to resolve the issue.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me for this particular item.  I can only comment on this item.
 
As I stated in my initial complaint, I question whether there are similar issues with additional items on their site.  There have been many prior complaints (consumer feedback sites, etc) about this site regarding misleading "In Stock" and "Time to Ship" statements.
 
Thank you

We have contacted the customer and negotiated an amount for compensation. We have entered the credit for processing and the credit should be out to the customer in the next 78 hour's time. There may be a delay time on the credit card companies side and it can take a couple more days for the amount to show in the account.  We, again, are very sorry for the difficulties experienced with the order.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.   I have received partial credit for my order and hope the company improves their customer service because of this issue.

The customer service is unacceptable. I felt as though I wasn't the customer at all. They left me on hold for an unreasonable amount of time and still won't resolve my refund/return of $404.00 I will not be placing anymore orders with this company. They have no integrity behind what they do.

I purchased a washer/dryer combo from Jimbo Nichols and when it arrived it took over 4.5 hours to do a load of laundry. Jimbo said that I should take half the laundry out and put it away while the other half dries and then put the other wet half in. I told him that this machine wasn't go to meet my needs and he THEN told me they don't take appliances back. He, first, never told me anything about the machine except it was for small loads. He also never told me the sale was final. I've used it four and it's taken over 16 hours to do small loads. The clothes look horrible to boot. I am completely dissatisfied. Your salesman misrepresented your company and then misrepresented the product. I bought an entire house of appliances from you. $6k worth of appliances. You would think somewhere customer service would play a part? I can't even get him to call me back. I called three times and have written numerous emails. I just want to exchange this brand new machine for something else.

Review: They advertise some products at attractive prices but introduces a hook - free shipping for orders over $49 and "orders processed in 1-2 business days). I ordered and paid for a product on March 6, 2016 and received confirmation immediately. The next day on 7 March I received notice that there has been a delay and that the product will be shipped on 9 March. On 9 March I received notice that there has been a delay and the product will be shipped 28 April. I complained but to no avail. On 28 April, I received email notification that shipment is delayed until 7 May. On 9 May. I received notification that shipment is delayed until 31 May 2016. This company practices unlawful advertising and accepts money for products it does not have.Desired Settlement: They need to make good and get the product or something similar somehow and ship it to the customer who paid for it months ago.

Business

Response:

We sincerely apologize for the delay in shipping the product the customer ordered. The particular lighting fixture that was ordered is shipped directly from the manufacturer. Because of this we can only provide the dates provided to us for shipment. We have had a representative contact the manufacturer today for a set date for shipment and they has stated that the stock has been replenished as of now. The product should ship within the next 24-48 hours from the manufacturer. Again, we apologize for the delay in shipping this product. We try to work with our vendors to have the most up-to-date stock information and apologize if this was not the case at the time of ordering. We would be happy to work with the customer further on this issue if they would be willing to call or email us with questions. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. Too bad it required a Revdex.com complaint for them to act.

Review: I placed an order (order #64326113) on 5/15/2016 night on internet for bath kit. Immediately I found that the kit actually would not fit the one I used in the bathroom. I tried to cancel that order immediately. The website said I can cancel an order but I had to contact them. Then I tried to call them. No answer. I tried to live chat them. No answer. I had no way but can only send them an email telling them that I need to cancel that order because of wrong model. Then on 5/16/2016 morning when I call them the lady said it has shipped (I double that). They said they can not do anything (really?) to stop them. The lady also blame me for not letting them know. How do I not letting you know?? I tried everything on your website said. If you can not cancel an order, why advertise? The lady blame me everything for. Now they let me paid returned shipping for a package that I tell them immediately to cancel. Make any sense?Desired Settlement: I just want to cancel that order. That is all I am asking.

Business

Response:

We apologize that the customers order could not be canceled. Our warehouses process orders quickly so that orders go out to customers as quickly as possible. Because this order was placed late at night there was a span of time that allowed for the processing of the order and shipment. We will issue the amount for the shipping back as this seems to be an issue for the customer, we do advise that customers call in as soon as possible the next morning to cancel unneeded orders if late orders are placed. Thank you for your understanding.

Review: I purchased four (4) items from Build.com totaling $758.19 on June 10, 2016.

My credit card was promptly charged and the items were delivered in just a few days.

When the items were received three of the four items were the wrong items, 1 was completely not what I ordered (wrong color) and 2 were the wrong parts.

I contacted Customer Service and spoke with [redacted]. I explained that the items were wrong and that I wanted to return/receive a credit for them and was given a really hard time. [redacted] was very rude and difficult and was not in the least bit accommodating. I am not a contractor and have little knowledge of the what I ordered (was given direction from my contractor but clearly didn't know what I was doing). I was then asked to take pictures of what was in the box so that they could train their people on what they did wrong. Not sure why that was necessary. the parts were not what I needed and I wanted to return them. It should have been a simple process.

After several weeks of back and forth via email with [redacted] I was finally provided shipping labels. All items were returned and were signed for by [redacted] so I know they received them.

I received a credit for one of the three items and two credits are still pending (almost $200).

I have sent several follow ups to [redacted] with no response.

This has been a most unpleasant experience and I will never deal with this organization again.Desired Settlement: I would like the remaining credit I am due applied to my credit card as soon as possible.

Business

Response:

Thank you for your email. We sincerely apologize for the poor and lack of communication of our customer service representative and for all of the inconvenience it has caused. We certainly pride ourselves on our customer service and regret the unsatisfactory experience you have had with us. The remaining refund was issued today and should appear in your account within 3-5 business days at the most. Please let us know if we can be of any further assistance. We appreciate your business.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Clearly pleased refund has been processed, just unfortunate that it took contacting the Revdex.com for resolution. In looking at other complaints this appears to be the standard practice for them and do not find them to be customer service focused. Thank you for your help in getting this resolved. [redacted]