Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
We produce over 5,000,jigsaw puzzles annually and track internal quality ever since we startedmaking puzzles in We realize the frustration a consumer feels assembling a puzzle only to have apiece missing, and have millions of dollars invested in proprietary quality control systems to preventdefective puzzles both from ever leaving our facility (or ever happening in the first place).We received a call from [redacted] on September where he stated his puzzle was missingpiecesand we sent put a replacement immediately thereafterWe received a second message from [redacted] on October 4, 2017, where he stated the replacement puzzle was missing piecesWe sentout another replacement immediately thereafter that callIt sounds like he found this puzzle to bemissing pieces also.We feel badly he had such an experience we pride ourselves on being the premium quality jigsawpuzzle manufacturer in AmericaThis is bad luck to a very large degree! For three puzzles to be missingpieces is a in 100,000,chance.Today (November 11, I personally watched this puzzle being manufactured and took one right offthe line after I saw all pieces go into the packageWe will send this puzzle to [redacted] today and heshould receive by next weekPlease note that all our "1,Piece" puzzles really do contain 1,pieces; we use the nominal piececount on our packaging as that is usually how consumers identify their favorite piece count.Thank You,Mark [redacted] Director of OperationsBuffalo Games
We are not certain how to proceed - as we have in good faith tried to solve Mr [redacted] problem on separate occasions The last time was a Director of our company personally watching every piece go into a sealed package,and hand walked to the shipping line to send free of charge to MrMarsh We will send a different 1,000pc puzzle or other piece count which he can choose from our website, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
We produce over 5,000,jigsaw puzzles annually and track internal quality ever since we startedmaking puzzles in We realize the frustration a consumer feels assembling a puzzle only to have apiece missing, and have millions of dollars invested in proprietary quality control systems to preventdefective puzzles both from ever leaving our facility (or ever happening in the first place).We received a call from [redacted] on September where he stated his puzzle was missingpiecesand we sent put a replacement immediately thereafterWe received a second message from [redacted] on October 4, 2017, where he stated the replacement puzzle was missing piecesWe sentout another replacement immediately thereafter that callIt sounds like he found this puzzle to bemissing pieces also.We feel badly he had such an experience we pride ourselves on being the premium quality jigsawpuzzle manufacturer in AmericaThis is bad luck to a very large degree! For three puzzles to be missingpieces is a in 100,000,chance.Today (November 11, I personally watched this puzzle being manufactured and took one right offthe line after I saw all pieces go into the packageWe will send this puzzle to [redacted] today and heshould receive by next weekPlease note that all our "1,Piece" puzzles really do contain 1,pieces; we use the nominal piececount on our packaging as that is usually how consumers identify their favorite piece count.Thank You,Mark [redacted] Director of OperationsBuffalo Games
We are not certain how to proceed - as we have in good faith tried to solve Mr [redacted] problem on separate occasions The last time was a Director of our company personally watching every piece go into a sealed package,and hand walked to the shipping line to send free of charge to MrMarsh We will send a different 1,000pc puzzle or other piece count which he can choose from our website, [redacted]