Bud's Automatic Car Wash

Review: I WENT TO THE CAR WASH ON 12-29-13 AND THE VOICE ANIMATOR WAS NOT WORKING AND THE DIGITAL DISPLAY KEPT SAYING MAKE YOUR CHOICE AND I KEEP HITTING THE BUTTON FOR THE $10 WASH THEN IT ASKED FOR PAYMENT AND I SWIPED MY CARD AND IT ASKED AGAIN SO I SWIPED IT AGAIN. WHEN I WENT HOME I LOOKED AT MY ACCOUNT AND $10 HAD BEEN DEDUCTED TWICE. I HAVE TRIED TO CALL AND THEY CONTINUALLY HAVE THE FAX ON SO I TYPED A LETTER AND PUT IT IN HIS BACK MAILBOX ON 12-30-13 AND AS I TODAY 1-21-14 HE HAS NOT RESPONDED TO MY REQUEST FOR MY MONEY BACK. I EVEN INCLUDED MY BANK STATEMENT SHOWING 2 $10 CHARGES FOR BUDS CAR WASH WITHIN A FEW MINUTES OF EACH OTHER.Desired Settlement: I WANT CASH NOT A COUPON FOR A CAR WASH!!!