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Hi,When replacing a battery, all you do is open the back of the watch, pop out the battery and replace with a new one, and then put the back of the watch on We don't play around with buttons and we certainly do NOT take screws out of watches, as the estimate is claiming that there are screws missing near the button I am glad that the customer is able to fix his watch (kind of odd that the estimate was done months ago), but the damage was not caused by popping out a battery in the back of the watch Again, there is no way for any store to verify if a watch is working correctly when the watch isn't working, and once the battery was replaced, the watch started to keep time, which is the job of the battery

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]As I stated earlier, besides the dead battery the watch was in perfect working condition prior to the battery replacement attempt by one of your employeesAgain, after replacing the battery and damaging the watch in the process this individual stated that he is not a jeweler and therefore should not have had attempted the battery replacement in the first placePlease do the right thing and reimburse me for the repair of my watch that your employee have damaged Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Besides the battery my watch was in perfect working condition prior to the service by Robert Haack DiamondsI always had my battery replaced at the credible jewelry store and never had any issuesThe only reason I went to Robert Haack Diamonds was the convenience of their locationAs I stated in my original complaint, the person who attempted to replace my battery back on 09/28/admitted that he is not a jeweler and therefore should have never attempted the battery replacementI have attached the copy of estimate from Watchcircle where it is clearly stated that "the watch was incorrectly serviced"Consequently the Watchcirle fixed my watch and it is now in perfect working condition Regards, [redacted]

Hi,When we do a watch battery replacement, all we do is open up the back of the watch and change out the battery We can't tell if the watch is in working condition at the time Obviously, there is a problem with the side button, that was not caused by us We did, at our cost, ship the watch to Citizen to see if they can fix the watch, to help out the customer over a year and a half ago We did what we could to help the client and we went above and beyond by actually shipping the watch directly to the manufacture at no cost to the customer It's a neat vintage watch, but just like anything electronic , things break with age So, I hope this explains everything, but changing a battery does not affect any side buttons ***

Hi,When replacing a battery, all you do is open the back of the watch, pop out the battery and replace with a new one, and then put the back of the watch on.  We don't play around with buttons and we certainly do NOT take screws out of watches, as the estimate is claiming that there are screws missing near the button.  I am glad that the customer is able to fix his watch (kind of odd that the estimate was done 6 months ago), but the damage was not caused by popping out a battery in the back of the watch.  Again, there is no way for any store to verify if a watch is working correctly when the watch isn't working, and once the battery was replaced, the watch started to keep time, which is the job of the battery.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Besides the battery my watch was in perfect working condition prior to the service by Robert Haack Diamonds. I always had my battery replaced at the credible jewelry store and never had any issues. The only reason I went to Robert Haack Diamonds was the convenience of their location. As I stated in my original complaint, the person who attempted to replace my battery back on 09/28/2015 admitted that he is not a jeweler and therefore should have never attempted the battery replacement. I have attached the copy of estimate from Watchcircle where it is clearly stated that "the watch was incorrectly serviced". Consequently the Watchcirle fixed my watch and it is now in perfect working condition.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]As I stated earlier, besides the dead battery the watch was in perfect working condition prior to the battery replacement attempt by one of your employees. Again, after replacing the battery and damaging the watch in the process this individual stated that he is not a jeweler and therefore should not have had attempted the battery replacement in the first place. Please do the right thing and reimburse me for the repair of my watch that your employee have damaged.
Regards,
[redacted]

Hi,When we do a watch battery replacement, all we do is open up the back of the watch and change out the battery.  We can't tell if the watch is in working condition at the time.  Obviously, there is a problem with the side button, that was not caused by us.  We did, at our cost, ship...

the watch to Citizen to see if they can fix the watch, to help out the customer over a year and a half ago.  We did what we could to help the client and we went above and beyond by actually shipping the watch directly to the manufacture at no cost to the customer.  It's a neat vintage watch, but just like anything electronic , things break with age.  So, I hope this explains everything, but changing a battery does not affect any side buttons.  [redacted]