Budget Movers

This situation got out of hand because [redacted] is, for lack of a better term, being a bully He has a personal bias against the tenant I've attached screenshots of some emails you can read talking about Randy (the tenant) [redacted] needs to understand that HE was our clientwe work in his best interest to resolve the AC complaints/issues before it ballooned into something more serious I've attached e-mails that need to be read to understand how unreasonable [redacted] isIn one, [redacted] says, "If it dies, I will replace it for the next tenants, but not for him." [redacted] is being completely unfair to this tenantRegarding the $"bribe" - - it is far from a bribe [redacted] wrote the following email to us: " If you don't pay my ($250) bill, I will be filing to go to court for all the months that you haven't provided management services, only check clearing servicesI have had it with your companyI will also be going all over social media to voice my displeasure with your companySomeone at your company needs to make some major changes and I will be voicing this." He's referencing to a bogus $bill he sent us for having to be involved in this AC fiasco That comes with being a landlord But most importantly, those statements are CONDITIONAL IF WE PAY THE $250, he won't go online and share his displeasure (not to mention, a completely untrue narrative) IF WE DON’T pay, he’ll write those bad reviews Well we offered to pay and he went ahead and did it anywaySo Eric (Broker) offered him the $to as a way to shake hands and move on We were never going to see eye to eye, but atleast wanted to end on a happy note [redacted] still hasn’t responded to Eric’s emails There is nothing more we want than for the owner and the tenant to be happy Regardless of what side of the fence people are on regarding this situation, we certainly aren't responsible for his $claim that was opened on the Revdex.com And we’re willing to settle the $if the reviews are removed

It is never our intention to charge more than necessary upon a move-out Initially we charged the tenant $ We then gave back $ The total charged was $ We can see how a couple of the items could be open to interpretation (for example, our version of clean vs the tenant's version of clean) All the items charged for were rightfully charged per the lease Here are pictures of the landscaping and the cleaning But in an effort to come eye-to-eye and compromise, On Q is willing to pay $if the tenant will consider this settled AND deletes all negative online reviews on the [redacted] , and the Revdex.com

[redacted] ,Please find the Dispute Response and the itemized list of charges that were deducted from your security depositWe understand that having repairs or maintenance items taken from your security deposit can sometimes be frustrating, but we feel that the charges were fair and necessaryThe home required further cleaning and various repairs throughout the homePlease keep in mind that these fees the cost of the items necessary for the repairs, but also the cost of the vendor who has to go to the home and make the repairsWe did refund you $after you disputed the original charges in hopes that we could close the matterWe would be open to speaking to you directly to come to a mutual understanding if you are open to itPlease feel free to call Eric D [redacted] at [redacted] at your convenience

I will accept the $as that is what is owed to meI will not take down the reviews as they are completely trueI shouldn't have to write a Revdex.com complaint to get my money back for things I wrote on the move in sheetWhat is the point of it if you are not going to use it and deny everything? I also would like to be reimbursed the $I spent to trim a palm tree that I shouldn't have had to trimI paid for it because you're people told me it was on me, when it wasn't

As part of our process, we always take photos before and after a tenant moves into a home to avoid disputesWe did send out a Disposition Letter upon move-out of all of the chargesYou were charged $for the broken toilet tank lid, $for for the removal and replacement of the damaged shelving, and $for the vertical blindsPlease keep in mind that the cost of these items includes not only the price of the required replacement parts, but also the time and labor to make the repairsWe had to send out professional technicians to the property for the repairsYou were also charged $for the removal of property left at the home, which is a standard fee charged by the vendor to remove items- regardless of the size or quantity of themWe only contract with insured and bonded companies, and they charge accordingly. It is unfortunate that you feel that we are trying to take advantage of you, as that is certainly not our intentionWe are committed to making sure that the properties under our care are well-maintained and that the owners of these houses are not charged unfairly for damagesIf you would like to come into the office and go over the invoice, we would be more than happy to schedule an appointment

We are actively working with both the owner and the tenant to come to an understanding in this situationWe are limited in what we can repair based on what the property owner will approveThe handyman did go out to the property to fix the kitchen sprayer and master showerHe looked at the
microwave and fridge while he was there and determined that both required replacement partsWe ordered those parts, which will be installed once they come inThe tenant reached out and said that the light globe fell off and that they could replace the fan if the owner would reimburse them, which the owner agreed to doThe owner said that we could find someone to touch up for up the paint for $or give the tenant a credit for $to do itWe were under the impression that the tenant had agreed and was happy with this solution.While it is true that we are hired by property owners to manage their properties, it is never our intention to abuse or take advantage of our rentersWe understand the importance of retaining high-quality tenantsWe often caught in the middle playing mediator and try our best to work with both sides to please all parties

We will not be paying an additional $for reimbursement that was not approved prior to the work being done. As a tenant, repairs or maintenance that you seek reimbursement for requires prior approval. Tenants can not deduct such charges from rent or demand reimbursement for work that is already completed. The $we are willing to contribute to resolve the issue is above and beyond what we rightfully charged per the lease and move-out inspection. We legally charged the $461, but are willing to pay $- - only to be paid as a settlement if the issue is closed as resolved and if the *** and *** reviews are deleted. The deposit was rightfully deducted and we are here trying to compromise to make a win-win. Please let me know if this acceptable at this time

Every time we speak with On Q the answer is "We are working with you" and yet nothing around the house has actually been fixed that is a problemThe repairman said it would be cheaper to replace the ancient microwave than fix it, but the owner insists on replacing the broken partIt's been two months since the handyman was here and the microwave handle is still nowhere to be foundOur dishwasher went out over a week and a half ago and we are still waiting for a repairman to come.The real problem is with the carpet, which I notice On Q did not have a response forIm attaching photos of what the carpet looks likeIt is stained and spotted in every roomThere is gum from a previous tenant stuck in the carpetLiteral gum, which is neither safe nor healthyI have childreni have a baby that crawlsThere is also carpet coming up from the groundHow is a business that promises quality rentals allowed to deliver this kind of negligence and disrepair? We have a business of our own to run and a busy schedule and yet if we want to live in a house without sharpie on the walls, we have to do it ourselvesWe were told we would get credit for painting the houseThat's all well and good but we were also told that the quote the owner got for painting the house was $3500, that is how much work there is to doYet we are getting a $credit and no reimbursement for cost of tools that we don't have when we are saving the owner $3000? If we wanted to invest as much time into a house as we are, we would have purchased our own home, not rented oneYes, we offered to fix the fan ourselves as long as we are reimbursed for the cost of the fanCan you blame us? Every attempt at having an address fixed around here is met with requests for time I don't have or a handyman that can't show up for weeks, or a refusal on the part of the owner to do the right thing and replace an item that is broken and has been in the house for 16+ years

I submitted a review before but lost my link to confirmBudget Movers broke my 50" *** LED TV, the mounting bracket was broken and the screen was crackedTV repairman said it was not worth fixingI notified the owner of Budget Movers and his response to me was inappropriate, he said my TV cracked because of the cold weather, but four other TV's were moved without damageAfter several texts I asked him not to contact me again, he seemed very angryI did notify him in writing that I want to make a claim, I paid extra for additional cargo insurance with no deductible

Budget Movers did a great job scheduling and completing a last-minute and challenging move I would definitely recommend and use again

Eric, our designated broker and partner, has attempted to reach out to *** before this complaint was filed and *** has not responded.*** is the owner of the property we manage and we believe that he is being unfair to the tenants. We terminated our contract with him and now that he's posting
on Yelp, Google, and Revdex.com to try and get us to buy him a $AC unit? It's unbelievable.*** has a personal bias against the tenant and it is unlawful and unfair to not take care of the HVAC system.We have offered *** $to cover the service calls and time he has spent on this. We feel terrible that we couldn't work through it with him, but he's not budging and the tenant is getting taken. The e-mail Eric (broker) sent it attached, offering $if he removes the UNTRUE review/posts on Google/Yelp. Still no response

They contacted me to tell me that my A/C system wasn't working properlyThey sent their guy out to "service" my A/C systemAll I received back was a bill and a proposal to replace and upgrade the entire systemI paid to have my guy go out and inspect and service the systemMy guy said that everything was working properly, as initially installedOn Q kept insisting that I replace the systemI am not about to replace the system when it is working properlyIt has nothing to do with my feelings toward the tenantIt has to do with the conflict of interest between OnQ and their other service company, MammothThey thought that I was an uninformed property owner and when I decided to get a second opinion before I paid them $they went on full attack that I had to replace the systemBecause of this "pressure" for unethical behavior on their part, I fired OnQThey did not terminate my contract with themI have emails I would be happy to provide to back up what I am sayingOn Q also sent me an email that was basically a bribe offering me $if I would take down my reviews from Google and YelpI do not take bribes, so I did not and will not take down an honest review for moneyThey run an unethical business, that is it, very simpleI would add to my reviews when they do something to show that they have changed the way they do businessThe first place they need to start is divest MammothSo, in closing, I have email proof that I terminated my contract with OnQHe is still continuing his unethical business practices by being dishonest to you with my complaintI will be happy to forward all emails to you if you would like to see them

They did a great job, highly recommend!

This situation got out of hand because *** is, for lack of a better term, being a bully. He has a personal bias against the tenant. I've attached screenshots of some emails you can read talking about Randy (the tenant). *** needs to understand that HE was our clientwe work in his best interest to resolve the AC complaints/issues before it ballooned into something more serious. I've attached e-mails that need to be read to understand how unreasonable *** isIn one, *** says, "If it dies, I will replace it for the next tenants, but not for him." *** is being completely unfair to this tenantRegarding the $"bribe" - - it is far from a bribe*** wrote the following email to us: " If you don't pay my ($250) bill, I will be filing to go to court for all the months that you haven't provided management services, only check clearing servicesI have had it with your companyI will also be going all over social media to voice my displeasure with your companySomeone at your company needs to make some major changes and I will be voicing this." He's referencing to a bogus $bill he sent us for having to be involved in this AC fiasco. That comes with being a landlord. But most importantly, those statements are CONDITIONAL. IF WE PAY THE $250, he won't go online and share his displeasure (not to mention, a completely untrue narrative). IF WE DON’T pay, he’ll write those bad reviews. Well we offered to pay and he went ahead and did it anywaySo Eric (Broker) offered him the $to as a way to shake hands and move on. We were never going to see eye to eye, but atleast wanted to end on a happy note. *** still hasn’t responded to Eric’s emails. There is nothing more we want than for the owner and the tenant to be happy. Regardless of what side of the fence people are on regarding this situation, we certainly aren't responsible for his $claim that was opened on the Revdex.com. And we’re willing to settle the $if the reviews are removed

Please send copies of receipts in which you paid for these itemsYou charged around $for plastic verticle blinds, $to remove canned foods, over $to paint the laundry shelves, which I never useddo you have pictures of the shelving before I moved in? Can you prove I damaged them? Also, I did not smoke in the unit, I smoked on the outside patio which was allowedYou charged over $for a toilet lidThe charges were above and beyond the actual cost and your office, Alisha, is unresponsive to voicemail and emailI was overcharged!

It is never our intention to charge more than necessary upon a move-out.  Initially we charged the tenant $526.  We then gave back $65.  The total charged was $461.  We can see how a couple of the items could be open to interpretation (for example, our version of clean vs the...

tenant's version of clean).  All the items charged for were rightfully charged per the lease.  Here are pictures of the landscaping and the cleaning.  But in an effort to come eye-to-eye and compromise, On Q is willing to pay $200 if the tenant will consider this settled AND deletes all negative online reviews on the [redacted], and the Revdex.com.

The maintenance issues brought up required parts to be ordered before completion. Those parts have come in and repairs have been completed. At the time that the tenant signed the Holding deposit, they did not request any painting or carpet replacement be completed prior to moving in. If that was a stipulation mandated at the time the Holding deposit was signed, the owner would have been required to comply with those provisions. The price to paint was $1,250 through a licensed and bonded contractor. The owner gave the Property Manager the option to give the tenant a $500 credit to do touch-up or locate another vendor who could do the touch-up for $500. The Property Manager reached out to the tenant to see what was preferred, and the tenant accepted the $500. The home was cleaned prior to the tenant moving in, but the cleaners were sent back while tenants were on site to do a warranty cleaning. There was several repairs completed prior to the tenant moving in. As a gesture of good faith that the tenants will have a positive experience moving forward, On Q will contribute $200 in addition to the owner's $500 credit upon successful closing of this complaint.  Note: The Holding Deposit is attached to this reply. The document is a binding agreement that acts as an earnest from the tenants. It allows us to take a property off the market to hold it for the applicants.Note: Attached is also an invoice showing the repairs that were completed, including the warranty cleaning.

Thank you for submitting your security deposit dispute in writing. After reviewing the items noted, we have come to a final decision.   In regards to the drywall and paint, the drywall and paint throughout the house had to be repaired. The cost to the owner was actually $590 and...

only $140 of that amount was charged to you. There was a standard minimum charge for the haul off of items left behind at the property that our vendor charges for any trash they need to remove. The charge for the lighting in the kitchen was to replace the bulbs, which you are responsible for. The laundry room shelf was not damaged when upon move in and now has chemical damage to the wood surface and therefore this is a tenant charge. Finally, the window covering the blinds had to be replaced. We were unable tojust replace the blind slats due to the plastic pieces broken; therefore they had to replace the entire blind. There were additional items that needed to be addressed at the home (painting, deodorizer for smoke smell) that the owner could still charge you for.  Due to the above items and responsibilities laid out in the lease, we are unable to refund any of your security deposit.

[redacted],Please find the Dispute Response and the itemized list of charges that were deducted from your security deposit. We understand that having repairs or maintenance items taken from your security deposit can sometimes be frustrating, but we feel that the charges were fair and necessary. The...

home required further cleaning and various repairs throughout the home. Please keep in mind that these fees the cost of the items necessary for the repairs, but also the cost of the vendor who has to go to the home and make the repairs. We did refund you $76 after you disputed the original charges in hopes that we could close the matter. We would be open to speaking to you directly to come to a mutual understanding if you are open to it. Please feel free to call Eric D[redacted] at [redacted] at your convenience.

Rude and refused to finish the job. I specifically told them I needed help with the heavy things and I could get the boxes. They took all of the boxes in the house and left my couch and stove sitting outside. When I asked them to finish they refused, even though I told them I would pay for another hour. Also, I had to pay them for an hours worth of work for their travel.