Budget Glass Reviews (1)
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Budget Glass Rating
Description: Glass - Plate and Window, Glass - Repair, Doors - Commercial, Glass - Beveled, Carved, Ornamental, Flat Glass Manufacturing (NAICS: 327211)
Address: 5609 Hull Street Road, Richmond, Virginia, United States, 23224
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www.budgetglassshop.com
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Review: On 8/13/13 I Ordered a round glass table top cut to 29" diameter /1/4 depth. The Glass did not fit table. On 8/15/13 I asked that another 1/8" be taken off to make glass fit. Picked up glass and it still did not fit. Returned with table (8/16/13) and was told that the correct size was 28 7/8". [redacted](NOTE: 29" - 1/8" = 28 7/8") which was our 2nd request. Tech did not make the correct 1/8" adjustment on 2nd visit. When I returned on 3rd visit, Tech suggested that the glass be trashed and start over with clean sheet. Once inside, I asked to have the glass in smoke since it was being re-cut. The Sales agent called the owner and was told to charge another $50.00, since the measurements were incorrect initially. When glass was initially order, I was told not to bring the table, just the exact measurements which put the burden on the customer to be the glass professional. Agent denies ever stating "not to bring the coffee table." I asked to speak to the owner in person when he returned and I still have not been contacted and the glass still does not fit my table. I spent a total of $100.58 to get a glass for my coffee table and I still do not have a satisfactory product.Desired Settlement: I would like a refund of the entire $100.58 paid to cut glass for table. As stated: I went to this business on three separate occasions and the problem is still not resolved. The glass product still does not fit my coffee table.
Business
Response:
After speaking with [redacted] from the company on 10/9/13 he stated he tried to work with the customer to repair the item but the customer didn't like his recommendations and decided to go elsewhere to get it fixed.