Budget Car Rental

Charged for insurance when I didn't want it I reserved a car online with budget on Friday May 25, I denied all of the optional packages and prepayed for the days I wanted itWhen I got there they had me aign andainitial a bunch of papers and swiped my card againThey charged me for the optional imsurinsu that I had previously denied but won't refund my money, a day, because I signed or initialed the dotted line They didn't tell me what I was signing for or explain anythingI assumed I was signed for liability if I caused any damages etc like would be with renting a car

In regards to the aforementioned Revdex.com complaint case# [redacted] Contact has been made with customer via phoneThe issue was discussed and resolution has been reached

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]

After my husband and I lost our cars in the flood, I rented a vehicle from Budget and Enterprise until we could get a new cars Both companies do direct billing with my auto insurance companyMy interaction with Budget has been a nightmareBudget understood to bill my insurance company but have billed me unexplainable charges prior to billing my insuranceThe Customer Service Reps promise things they don't deliver such as emails of proof my insurance paid them, which my insurance company has no record ofI have spent a tremendous amount on the phone and submitted a formal complaint with the company online and still no resolution

Thank you for contacting us about your experience with the charges imposed for the rental at the Milwaukee airport in May 2017.By way of explanation, the rate
terms and conditions required Friday night overstayTherefore, by returning the vehicle on Friday caused a default in the rate program.Although, your contract indicates your acceptance for an ancillary charge in the sum of $plus tax which was not included in your priceline package we are waiving this cost due to the age of this file.A credit in the sum of $has been submitted to your American Express account number ending in Please allow three business days for the credit to post.We appreciate the opportunity to address your inquiry.Sincerely,Executive Response Coordinator

Kind, friendly, considerate, prompt, conscientious, professional, thorough, helpfulI will call Jimmy Joe every time I need his professional servicesA great person to do business with

Budget required a deposit for a car rental which was paid in good faith They have refused to return the deposit
Also since the car was returned after one day instead of four due to uncontrollable circumstances, also the prepaid amount of four days was kept and no money was refunded I will be taking this complaint to the attorney general in the state of Iowa along with the rental agreement and the written statement stating that a refund would be given for three days along with the deposit I realize that the word integrity can not be associated with the car rental business They can contact me at the email address given

This online reservation facility (whether the reservation is confirmed or not) does not constitute a contract for the supply of vehicle rental servicesA contract will be entered into at the time of rental and will be governed by the laws of the country of rentalIn the event that Budget is
unable, or at its discretion declines to provide rental services, a full refund of the prepaid amount will be madeBudget prepaid rental booking showing a specified value will be accepted as a means of payment of the reservation charges at rental countersThe booking must be accompanied by a credit card both for security and to cover the charges not included in the booking value, such as fuel, extras, and excess incase of damage or loss of the rented vehicleA pre-authorisation will be taken on the credit card to cover excess & other additional charges at the time of vehicle hireStandard Budget UAE Terms and Conditions applyAll rentals may be subject to additional surcharges (e.gfor special equipment, additional drivers, young drivers, optional insurances, fuel, Salik, Traffic fine etc.)All rentals are subject to an insurance excess, optional insurances are available to excess.Amendments:(A) PAYMENT BY DEBIT CARDDebit cards are accepted for online paymentPlease note the debit card used online must be presented at time of pick upA credit card on the name of debit card holder must be provided at pick up as wellThis is a mandatory requirementThe credit card must have enough funds to cover the security deposit.(B) PREPAID RATES ONLYBudget Car & amp; Van Rental UAE applies Cancellation and No Show/Lost Rental charges on all prepaid rates booked from www.budget-uae.com(C) Change of Reservation:Any change to a booking made online or through the call centre will be recalculated based on the availability and prices at the time the change is madeThis may be greater or lesser than the price originally bookedThis applies to changes made to:aDrop off locationbPick up date and timecDrop off time and datedVehicle groupeAirline and flight number.hAll other additional productsNo modification administration fee will be made for changes made onlineThe primary customer name and the pilocation on a reservation cannot be changedIf you wishto change the primary name or the pilocation, then you must cancel the reservation (see below“Cancellations”) and make a new reservation.4.You will be asked to enter a valid credit card number at the end of a change to a prepaid reservationThis MUST be the same credit card that was used for the original reservationIf you wish to change the credit card, then the original reservation must be cancelled (see below “Cancellations”) and a new reservation to be madeAdministration charges will not apply to amended bookings, unless the amendment significantly changes the original booking, in which case it will be subject to the cancellation fee detailed belowAll requests to amend a booking will be subject to availability of the requested vehiclePrices may change between the date of the original booking and the amended booking, in which case the later priceswill apply. Cancellation:Customers may cancel a pre-paid booking and receive a full refund provided Budget car & Van rental is advised days prior to pickup dateAn administration charge of AED will be applied for such cancellationsFor cancellations of rentals with less than days notice, Budget car and van rental will charge one day rental of the reservationRefunds will be made to the credit card that the original booking was made on.Early Return/ No Shows:There will be no refund for unused car rental days on a prepaid rental, once the rental has startedThere will be no refund if the customer fails to show up for a rental that has not been cancelled prior to the pickup date.Extensions:If a rental needs to be extended once the car has been picked up, local rental rates and policies will applyfor the additional days and the additional charges will be settled by customers credit card.Cash:Cash as a form of payment is only accepted at the end of rentalAt the beginning of rental a credit card isrequired for the deposit. Late Arrival Policy:If you make a reservation specifying a pilocation and you do not arrive at the specified pick-uplocation for the rental within hours of the specified pitime, (or if the location closes before then,by the locations closing time), the reservation will expire. However if you are arriving by airplane and have provided Budget UAE with flight details (including airlineand flight number), the reservation will be held until three hour after the flight has landed and clearedInthe case of flight delay whereby the new arrival time is outside of the pilocation opening hours,Budget rent a car will have appropriate arrangements provided that the carrier has notified the delay andthe new arrival time.Extras:Your extras, i.eGPS, Baby seat etc are payable at the rental location & is subject to availability

This Budget Rental Car business (located inside of Union Station in DC) is truly terribleI rented a car for Memorial Day WeekendI arrived, with my cat, at Union Station for a AM pick upI proceeded to wait in line for over an hour, at which point I was told (apropos of nothing) that my reservation had been cancelledI asked the employee at the counter to resolve this, but was instructed to do so myself by calling Budget's numberI did so and, as I originally told the employee at Union Station, my reservation was NOT cancelledNow I had, in fact, changed my reservation from an AM pick up to a AM pick up, which meant that Budget owed me approximately $in a refund (for having the car for one less day)However, while the employee now agreed that I hadn't cancelled my reservation, I was told I couldn't get the refund at present and that to take the car, I had to agree to the original, more expensive priceDesperate to get my cat out of Union Station, I agreed, after being told I could call Budget (again) to request my $backMORE THAN TWO HOURS after arriving to pick up my car, I was finally in itNote that my car did NOT have an EZ PassOn my way north, I had to pass through a toll in the amount off $- there was literally no human at the toll booth, and it was either pass through the toll and "get billed later" by the Dep't of Transportation, or get off the road (which wasn't actually possible)So, I passed throughI returned the car over two weeks ago and have not rec'd my $backI have called over four times to ask for the money - nothingWhile they seem incapable of refunding my money, they slapped me with an additional $charge for the $tollWhy? As a "convenience" fee for renting an EZ Pass from them (which, again, I did not)SO - I am now wasting my time trying to get back a total of $80, which I never expect to actually seeI would never rent from this company ever again, seriously

I sincerely apologize for this third correspondence, but ironically, right after sending my previous two e-mails regarding my complaint
against Budget Car Rental, my bank contacted me and told me that the Budget Corporate Office refunded the full disputed amount to my bank account
I am VERY satisfied with the outcome, as well as, the way the company handled my dispute
Unless, something unforeseen comes up regarding the refund (which it should not), I am highly satisfied with the results.
Repsectfully,
*** ***
*** ***

See attached for copy of email confirmation.My CC was charged as follows: BUDGET RENT A CAR CAR RENTAL IN WI Travel Expense $

I have rented on two separate occasions a vehicle from the St Paul airport and when I picked up my vehicle they upgraded my rental to a much more expensive vehicleWhen I called to complain it was indicated that we signed for the upgrade and that we were told that they vehicle was being upgradedIn fact, we were not told about the upgrade and the signature on the rental agreement is an "X" and not our initials indicating that we knew about the upgradeWhen I questioned both renters neither one of them were informed of the upgrade and would not have upgraded their rentalWhen I called the company they indicated that I signed for the upgrade but no signature is on file or on the rental contractBoth charges were double the amount that I was quoted and they do not feel that this was done in errorWhen I have looked at other rental contracts from other rental companies I have initials and signatures on all their documents and were informed of upgrades whereas Budget does not have any signatures on file in regards to the contractBoth times that rentals were reserved on-line before the vehicles were picked upI do not think that this is an ethical way to run a company and they basically tell me in customer service too bad you agreed to this and since they were not there they do not know what was said to the renter and that this is their policy to rent out their vehicles this way

Thank you for contacting us about your experience with the charges imposed for the rental at the Milwaukee airport in May 2017.By way of explanation, the rate
terms and conditions required Friday night overstayTherefore, by returning the vehicle on Friday caused a default in the rate program.Although, your contract indicates your acceptance for an ancillary charge in the sum of $plus tax which was not included in your priceline package we are waiving this cost due to the age of this file.A credit in the sum of $has been submitted to your American Express account number ending in Please allow three business days for the credit to post.We appreciate the opportunity to address your inquiry.Sincerely,Executive Response Coordinator

Charged for insurance when I didn't want it
I reserved a car online with budget on Friday May 25, I denied all of the optional packages and prepayed for the days I wanted itWhen I got there they had me aign andainitial a bunch of papers and swiped my card againThey charged me for the optional imsurinsu that I had previously denied but won't refund my money, a day, because I signed or initialed the dotted line They didn't tell me what I was signing for or explain anythingI assumed I was signed for liability if I caused any damages etc like would be with renting a car

See attached for copy of email confirmation.My CC was charged as follows: BUDGET RENT A CAR CAR RENTAL IN WI Travel Expense $

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

In regards to the aforementioned Revdex.com complaint
case# [redacted]? Contact has been made with customer via phoneThe issue was discussed and resolution has been reached?

In regards to the aforementioned Revdex.com complaint
case# [redacted] Contact has been made with customer via phone. The issue was discussed and resolution has been reached....

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

This online reservation facility (whether the reservation is confirmed or not) does not constitute a contract for the supply of vehicle rental services. A contract will be entered into at the time of rental and will be governed by the laws of the country of rental. In the event that Budget is...

unable, or at its discretion declines to provide rental services, a full refund of the prepaid amount will be made. Budget prepaid rental booking showing a specified value will be accepted as a means of payment of the reservation charges at rental counters. The booking must be accompanied by a credit card both for security and to cover the charges not included in the booking value, such as fuel, extras, and excess incase of damage or loss of the rented vehicle. A pre-authorisation will be taken on the credit card to cover excess & other additional charges at the time of vehicle hire. Standard Budget UAE Terms and Conditions apply. All rentals may be subject to additional surcharges (e.g. for special equipment, additional drivers, young drivers, optional insurances, fuel, Salik, Traffic fine etc.). All rentals are subject to an insurance excess, optional insurances are available to excess.Amendments:(A) PAYMENT BY DEBIT CARDDebit cards are accepted for online payment. Please note the debit card used online must be presented at time of pick up. A credit card on the name of debit card holder must be provided at pick up as well. This is a mandatory requirement. The credit card must have enough funds to cover the security deposit.(B) PREPAID RATES ONLYBudget Car & amp; Van Rental UAE applies Cancellation and No Show/Lost Rental charges on all prepaid rates booked from www.budget-uae.com(C) Change of Reservation:1. Any change to a booking made online or through the call centre will be recalculated based on the availability and prices at the time the change is made. This may be greater or lesser than the price originally booked. This applies to changes made to:a. Drop off locationb. Pick up date and timec. Drop off time and dated. Vehicle groupe. Airline and flight number.h. All other additional products.2. No modification administration fee will be made for changes made online.3. The primary customer name and the pick-up location on a reservation cannot be changed. If you wishto change the primary name or the pick-up location, then you must cancel the reservation (see below“Cancellations”) and make a new reservation.4.You will be asked to enter a valid credit card number at the end of a change to a prepaid reservation. This MUST be the same credit card that was used for the original reservation. If you wish to change the credit card, then the original reservation must be cancelled (see below “Cancellations”) and a new reservation to be made.5. Administration charges will not apply to amended bookings, unless the amendment significantly changes the original booking, in which case it will be subject to the cancellation fee detailed below. All requests to amend a booking will be subject to normal availability of the requested vehicle. Prices may change between the date of the original booking and the amended booking, in which case the later priceswill apply. Cancellation:1. Customers may cancel a pre-paid booking and receive a full refund provided Budget car & Van rental is advised 3 days prior to pickup date. An administration charge of 50 AED will be applied for such cancellations.2. For cancellations of rentals with less than 3 days notice, Budget car and van rental will charge one day rental of the reservation.3. Refunds will be made to the credit card that the original booking was made on.Early Return/ No Shows:1. There will be no refund for unused car rental days on a prepaid rental, once the rental has started.2. There will be no refund if the customer fails to show up for a rental that has not been cancelled prior to the pickup date.Extensions:If a rental needs to be extended once the car has been picked up, local rental rates and policies will applyfor the additional days and the additional charges will be settled by customers credit card.Cash:Cash as a form of payment is only accepted at the end of rental. At the beginning of rental a credit card isrequired for the deposit. Late Arrival Policy:If you make a reservation specifying a pick-up location and you do not arrive at the specified pick-uplocation for the rental within 12 hours of the specified pick-up time, (or if the location closes before then,by the locations closing time), the reservation will expire. However if you are arriving by airplane and have provided Budget UAE with flight details (including airlineand flight number), the reservation will be held until three hour after the flight has landed and cleared. Inthe case of flight delay whereby the new arrival time is outside of the pick-up location opening hours,Budget rent a car will have appropriate arrangements provided that the carrier has notified the delay andthe new arrival time.Extras:Your extras, i.e. GPS, Baby seat etc are payable at the rental location & is subject to availability.