Buddy's Home Furnishings

I have been a long time customer of Buddy's no complaints until now got a TV from them in Dec2020 in September TV broke paid the extra $55 for the club and they accepted it I've been waiting on a new TV for 3 months now all they do is give me the run around I want my damn tv before I go somewhere else

Complaints..DO NOT WANT RESPONSE FROM STORE. RATHER HAVE CORP. HANDLE after calling to report our dryer didn't work, just keep running even when power was off. they scheduled a pick up for maintenance about 1.5 weeks later.. They didn't show well a month later manager came to property, because we were 1 day late.. Was about to go in to pay, but ixasked the manager regarding this and her responses was they were moving staff around and whatever. she said also that its something that has to be shipped to the Samsung techs. since it was a Samsung. she said when she got to store shed fi d out and let us know. BUT SHE NEVER did... well then again we were a few days late, but called to figure out payoff. since we have had our account for almost 2 yrs. Assuming it wasn't going to bad, because we were planning on trying to pay off. Well they wouldn't tell us until payment was made. Well again that's why we were calling to see if we wanted to just pay off. Then asked about dryer again being more stern since its wasting my power and I wont stop running unless we flipped breakers or left door open. We got attitude and then took like 3wks for someone to pick up. This was in End of janurary of this year.. Then in March I called to make payment and the same manager answered and said she was just calling Samsung.. ARE YOU SERIOUS OVER A MONTH AND HALF AND IT WASN'T EVEN SHIPPED OUT YET!. Now it is JUNE almost and still haven't heard. Like how hard is it to call your customers and give them updates on the product they are suppose to be buying. at close to 200 a month for 5 mon. haven't got to use the dryer I am paying for and no news when we would get it back... are you serious.. BECAUSE HEAVEN FORBID WE ARE LATE WITH PAYMENT. NOT ONLY DO WE GET TEXTS LIKE 2 DAYS BEFORE 1 TO 2 A DAY UNTIL LIKE 3 RD DAY AFTER PAYMENTS DUE, ON TOP OF PHONE CALLS.. LIKE WE BOTH WORK WITH VARYING HOURS, I HAVE KIDS IN SPORTS, AND NORMALLY WHEN WE ARE LATES NORMALLY A MISCOMMUNICATION on our end don't get me wrong, but again with the harassing calla nlt only to us but our references, they cant even call to give us an update on a set we are paying over 1000 dollars for and again for the last 5 months I haven't got to use. To again no call, no apology, nothing.. Like y am paying for something I don't have.

IRONICALLY WHILE WRITING THIS APPARENTLY WE DIDN'T HEAR THE DOOR. BUT AGAIN SOME LEAVES A CARD ON DOOR SAYING OUR WASHER IS READY.. A WE DIDN'T SEND OUR WASHER... B. NO CALL NOTHING. JUST A PATHETIC NOTE ON THEIR CARD ON OUR DOOR.. ARE YOU Serious

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
They have not attempted to rectify the situation in any way. 
Regards,

From: Revdex.com of Metro Washington DC
font-family: arial, sans-serif;"><[email protected]>Date: Mon, Jun 8, 2015 at 10:16 AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted] <[redacted]@myRevdex.com.org>---------- Forwarded message ----------From: [redacted] <[redacted].com>Date: Sun, Jun 7, 2015 at 6:58 AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: "[email protected]" <[email protected]>
I would like for Buddy"s Home Furnishings to only contact me by email. I am tired of  them calling me.. I have asked for the amount that  they think I owe them. Of  all of my records I have bought this washer and dryer many times over. They never come up with the same amount. They always have some reason the amount changed. Please get this problem solved.
Thank You.
[redacted]

Sent: Monday, January 18, 2016 12:26 PM To: drteam <[email protected]> Subject: complaint #[redacted]   Hello   I have not been given a chance to respond to the complaint that was emailed to our company. Because of the holidays and our new system update we were not able to receive...

the complaint until today. Is their something we could to help bring our company score up?   Thank you,   Millie Z[redacted] Assistant Manager Isavela Enterprises, Inc. 1325 E Jasmine Avenue Unit B McAllen, TX 78501 Phone: (956) 688-9525 Fax:    (956)-287-3706 www.isavela.com

This Bussiness is Impeccable my name is Marilyn L[redacted] I would reccomend them to anyone

OMG I wish I had read the Revdex.com info before calling these guys!! They did not tell me before doing the work how much it would cost, even though they said that the tech would do that. They charged $327 to rekey 6 locks!! I complained because I am a real estate broker and know what this should cost. They refused to reduce the price and did not answer their phone in the office afterward when I called about it. I left a message that they did not return. DONT USE THESE GUYS!!!

Buddy's Home Furnishings is a cool place to purchase furniture. The employees are friendly!

Review: I am disabled home bound. I purchased refurbished computer. it was an **. charger was a.[redacted] and ner worked right. would get mot and burn my skin.. the fan on computer did not work right. I was paying $81 month. I found computer that was online [redacted]. It was new and would cost me less per month,plus computer had (+) reviews. I spoke with [redacted] and she said we could change out. I call on Friday and asked if would be ok pick-up on Monday. she told me yes. When I sent computer to store by daughter the would not change out. I spoke to [redacted]. He was rude, disrespectful and refused to switch out. Stated that Asst Mger [redacted] whas not was not autorized to give me a new computer. I had. to bring. home. computer Needed to send in my caregiver tisheets in.

the next day Spoke with Ms.[redacted] she handed phone to Gen Mger he spoke to me in condescending tone and offers to give really Good deal. But he refused to believe that [redacted] was rude. Well [redacted]. has work fo years and been allowed to be rude. On June 28 both [redacted] and Gen NYSE came to my apartment and picked up computer The manager knocked and walked when my nurse answered door Did not ask to come in pushed way in and slung computer at my hip and yelled at me who broke screen of computer I tried to explain when fan not working computer it would cause screen to run or rather pixels disappear. he slapped a paper on top of lap top stating I would be arrested on Monday for deztruction of property. the paper had code if VA. 18.2-118 I told he was being abusive and refused to leave charger and computer bag also charger. Ny nurse even ran out after the guys and they refused to stop listen etc.. My plan is to go see Magistrate and fill charger stay.st manager for hitting me with computer and threatening and abusing of disabled person. I will contact franchise and report and ADA . CompliantDesired Settlement: I am not sure how can be fixed I have been upset and my Guardian had to come twice as I was so upset.

Consumer

Response:

07/07/14. #1 Prime time. [redacted]. staunton Va.24402 #2 I would like an apology please and thank you.2I would like a repremandation 3I would like for all employees ADA Compliace training with communication skills for Disabled. Individuals . thank you. [redacted] complaints follows. The way that the employees have treated me has severely affected my Emotional Health and increased my depressive Symptoms the above disired outcome does not include all corrective. Actions as I feel it should to my satisfaction.

Review: As most new homeowners, I was looking for a nice living room set for my place. I came across Buddy's Home Furnishings while doing some shopping in the area. I ended up purchasing a living room set (sofa and love seat) for the [redacted] price of $848.99, so about $850. I was aware that this place was a rent to own business, but I had no intentions of doing that. The salesperson who assisted me with this purchase was very nice, but when going over the contract and pricing, she would attempt to put emphasis on making monthly payments, interest rates, etc. They give you a total of 90 days to pay the property off (as the listed [redacted] price) ,which was feasible for me. I also know that when making a purchase of any sort, the tax is ALWAYS included in the price. With that being said, this particular business has NOT been including taxes at all, since day one. When I asked questions about the tax and why it had not been included, I was told well "It's like when you go to Walmart and make a purchase, it says one price, but when you go to purchase it, it's more because the tax was added in." I am completely aware of that! My comprehension skills are well in tact! I did not appreciate the smart comment from the sales associate at all. Because they are not adding in taxes, it makes it to when you get closer to the 90-day mark, you still aren't anywhere near paying off the [redacted] price. This also, in turn, sets customers up to where they are stuck with paying about $1500 for something that was only supposed to be $850. Whenever I go to make my payments, I am always told that I need to come in on certain days, I can't come in when I want to. When I went to make a payment on Friday (8/12/16), I was asked why was I coming in so early, I'm not supposed to make a payment til the next day. If I'm paying you, I can come in whenever I want to. I feel as if this company does not know what they are doing when it comes to basic math. Something as simple as adding taxes in should not be that difficult.Desired Settlement: Because taxes were not included from the start, I believe that I should be able to continue to pay the same as [redacted] price past my 90-days. In other words, pay the remaining [redacted] price balance (~$512) to avoid going into a monthly payment process. It is unfair to me as a customer that I will have to put out more money than expected because taxes have not been included when payments are being collected.

Business

Response:

Thank you so much for bringing this complaint to my attention. I just went into this customer's account, reviewed her payment history, looked at the item's cost, looked at the comments on the customer's account, and had a conversation with the employee who handled her account. It seems that the customer is upset because there was a misunderstanding over taxes when the sale was first completed.The living room sofa and love seat the customer purchased have a 90 day, same as cash cost of $849.99. This means that she has a 90 day period to complete an $849.99 payment in order to reach complete ownership. However, the $849.99 are also accompanied by mandatory taxes, which amount to approximately $43.00. The customer's account was set up so that she completed monthly payments in a minimum amount of $100.76. The minimum amount is a payment that we must receive by a day of the month that the customer chooses. The day of the month chosen serves as a payment due by date, which is when customers need to complete their payments. Minimum monthly payments serve as a rental payments, as well as a payments that count against the 90 day same as cash cost of $849.99. Any additional payment amount goes as a surplus that helps the customer reach the amount of $849.99 at a faster rate. If the customer does not meet the amount of $849.99 (not including taxes) within 90 days, then the pricing jumps to a default pricing that includes financing costs. In this account, Ms. [redacted] chose the 4th day of the month as her monthly due date and she acknowledged that $100.76 was well within her budget, since her goal was to pay off the merchandise in 90 days and she planned on completing additional payments to get to ownership at a faster rate.Agreements are carefully and thoroughly explained during the rental-purchase of a new item. Our customer, Ms. [redacted], was asked about her purchase goals, and she indicated that she would be paying the item off within 90 days. In that scenario, Ms. [redacted] needed to complete monthly payments in the amount of about $298.00 for a period of three months. Ms. [redacted] also signed up for a damage waiver coverage, which serves as additional insurance and amounts to an additional amount 10% of her minimum monthly payment. Her payments include a $100.00 payment on June 6th, a $100.00 payment on July 5th, and her last payment of $200.00 on August 12th. So far, Ms. [redacted] has paid a total of $400.00 and her remainder payoff amount is $498.00, not including her damage waiver payment, which I would be more than glad to remove, should she ask me to. If she were to satisfy the 90 day same as [redacted] cost and pay for her damage waiver, her total payoff amount would be $512.43.During her last visit, Ms. [redacted] was thanked for completing her payment ahead of time and she was thanked for her business. When bringing up her concerns about the difference in her pay off amount, she was explained about the mandatory tax charges by providing her with a breakdown of her purchase and payment history and by explaining how most retail stores do not list costs including taxes, but instead, charge taxes at the end of the transaction. Because of the nature of our business, we make sure to evaluate how our customers would like to purchase an item, so that they are set up with an appropriate payment plan that fits their budget and meets their goals. Should financial hardships take place, we make sure to work with our customers and ensure that we assist them during those tough moments by approving payment deferrals, discounts, and the option of breaking up payments. Ms. [redacted] has not communicated of any hardships, nor has she contacted the store to request adjustments on her purchase. Instead, it seems that she has opted to complete a complaint, since she has ran out of time to satisfy her 90-day same as cash pricing offer. If she is interested in paying off the merchandise in the next three months or setting up a payment plan, we could certainly assist her in coming up with an individualized financing option that reflects a 180-day pricing offer.Should she have any further questions or issues, she is more than free to reach out to me and I would be more than glad to assist her.Respectfully,[redacted]General Manager, Buddy's Home Furnishings###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I entered into an agreement with buddy's here in Wenatchee on 6/1/2015 at 7:12pm I was going to purchase a dresser on the 120 days same as cash. On my receipt each month it stated the 3rd day of the following month to make my payment. I went in to make my payment for September 2015 and paid extra money to bring the payment down to a doable level to pay it off on the following payment date. I received a reminder call that my payment was due on October 3rd 2015. I called to pay the balance owed that was written on my receipt from my last payment and was told that the contract had expired and that I owed another $550.00. Needless to say I was beyond shocked. I was told that the person I needed to speak to was not available and that I would get a call back. I called back and I explained to them that I wanted to pay the balance which was owed they proceeded to tell me the date had expired. I explained that the dresser when I received it was not usuable for the first week because the drawers were broken and I had told them that if they were not fixable then they could take it back. They had a service tech come out 2 times before I was able to use the dresser. on all my payment receipts it has the 3rd date of the following month that they payment was due not to mention the fact that the dresser was not even available for use. I made all the required payments and feel they should have made an effort to make the customer happy. Even though the 1st of October was a Thursday I did not receive a courtesy phone call until the 3rd which by them would have been to late anyway. I will never purchase anything from this company and will make sure that everyone knows what kind of business they are. It was not like I was month late or even a week late. I attempted to make my payment yesterday which was Monday October 5, the 3rd was a Saturday and I was out of town they were closed on Sunday and I called them first thing Monday.Desired Settlement: I believe I should be allowed to pay the balance that was owed or they take the (PIECE)back and refund me half of the money that I paid as it would truly be a(RENTAL) and not a hijacking !

Business

Response:

The agreement does state her same as cash expired on 10/1/2015, however we are going to honor the same as cash price. We have contacted the customer and she will be paying out today.