BSDC

August 19, 2015KickX GolfP.OBox 1047Vista, CA 92085Revdex.comAttn: [redacted] Viewridge Ave Suite 200San Diego, CA 92123RE: ID [redacted] We received the letter you sentHe placed his order via the internet on 6/5/15for the [redacted] *** Premium Golf Balls.We believe in our products and want to make our customers; use of them asconvenient as possibleWe offer a day no-questions-asked money backguarantee, as well as a month replacement warranty.We are sorry that he apparently misunderstood the terms and conditions ofthe offer he acceptedExhibit shows the [redacted] Golf Balls offer he accepted:"Try the Tourz Balls FREE with $S&H for days! Love it or you'll never even becharged! Keep it and it's just with FREE S&H for the dozen premium balls!!"The offer is further explained (Exhibit 2) on the same web page, though it is printedout on two: "Pay nothing but $S&H today for today's shipment and then you willbe billed $in days to your credit card." He returned his order on 7/25/15,and the $payment was removedThe cost of returning is the customers'responsibilityHe will receive no further charges or shipments.We apologize for any inconvenience that he experienced as a result of thispurchaseWe try very hard to satisfy our customers and to learn from them whenthey have not had a good experience with usWe hope and trust that this matter isnow resolvedShould you have any further questions, however, please do nothesitate to contact us.Sincerely, [redacted] ***1-800-437-

August 19, 2015KickX GolfP.OBox 1047Vista, CA 92085Revdex.comAttn: [redacted] Viewridge Ave Suite 200San Diego, CA 92123RE: ID [redacted] We received the letter you sentHe placed his order via the internet on 6/5/15for the [redacted] Premium Golf Balls.We believe in our products and want to make our customers; use of them asconvenient as possibleWe offer a day no-questions-asked money backguarantee, as well as a month replacement warranty.We are sorry that he apparently misunderstood the terms and conditions ofthe offer he acceptedExhibit shows the [redacted] Golf Balls offer he accepted:"Try the Tourz Balls FREE with $S&H for days! Love it or you'll never even becharged! Keep it and it's just with FREE S&H for the dozen premium balls!!"The offer is further explained (Exhibit 2) on the same web page, though it is printedout on two: "Pay nothing but $S&H today for today's shipment and then you willbe billed $in days to your credit card." He returned his order on 7/25/15,and the $payment was removedThe cost of returning is the customers'responsibilityHe will receive no further charges or shipments.We apologize for any inconvenience that he experienced as a result of thispurchaseWe try very hard to satisfy our customers and to learn from them whenthey have not had a good experience with usWe hope and trust that this matter isnow resolvedShould you have any further questions, however, please do nothesitate to contact us.Sincerely, [redacted] ***1-800-437-

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] The quotes provided by [redacted] concerning terms for a 'free trial' for Kickx golf balls was not visible on the web page I ordered on The terms of conditions information is an unusually long list of conditions where I have not been able to find I would not pay cents for a free trial for Kickx golf balls when it will cost me $to return them I thought I was getting one sleeve of balls for the 'free trial' When I received a dozen, I knew something was fishy and called the company immediately By hiding the stipulations within a long list of 'terms of conditions, this company is deceiving customers and this is evident by many complaints online by people who have been charged and received more balls They owe me $for shipping costs [redacted]