Brytebridge Consulting

Contact Name and Title: Brian ***
Contact Phone: 407-758-3362
Contact Email: [email protected]

First off, due to a new ownership structure, we were unaware of the client's complaints with the Revdex.com until 10/13 and are responding immediately. We have reviewed the client's complaints and have responded with our notes below. Please know, this issue was resolved via a refund through our own checks and balance without being aware of the Revdex.com complaint. Client was refunded on 9/16/200. We have internal controls that automatically refund clients that meet certain criteria. This particular case was scheduled for automatically refund due to missing information, per our own operational controls outline below.

Regarding client's comments:
"I was promised a service around the begging of June by August I asked for a refund several times. They emailed a few times with lies." We are not sure what she means by lies, attached is a copy of the email exchange.
"I was promised a service around the begging of June. Me & two other woman wanted to start a non profit organization. By the beginning of August I asked for a refund several times. Refund request that we have on file was 8/26. They emailed a few times with saying that within ten days they would refund the money. He also asked me what's there a problem on his part, I told him no & asked for another refund." We believe the email she is referring to is our automatic email that says we will cancel the order if she doesn't complete the questionnaire. See snippet below. The email she was referring to was dated 8/26, not early August.
Summary of our communication to client
Our typical engagements last 30-45 business days as we collect a lot of information and require hands-on collaboration with clients. As part of our process, we do not begin the work on the client's project until they have completed our new client intake questionnaire that helps guides us in the work we provide. The order was placed on 6/2. The questionnaire was sent on 6/2 and 8/12 and a reminder on the importance of completing on 8/14. The email on 8/14 lets the client know we will be automatically refunding the client within 10 business days if we have not received from them. "Your order has been placed on hold, due to a missing questionnaire. If we do not receive a completed questionnaire within 10 business days, we will cancel your order and refund your order pursuant to our refund policy". Our CRM indicate all three emails were opened. On 8/26, we received request to cancel. See attached email in the file. ***'s contact at BryteBridge requested to try and save the relationship/order. Due to their relationship we allowed time for him to connect. Per the email exchange attached, we were on top of it and auto refunded on 9/16. We did not have any other records of *** calling or requesting between 8/26 and 9/16. While we certainly could have expedited the process, I hope the communication records demonstrate we were only demonstrating well intended and good business practices and we were on top of the situation and executed a full refund on 9/16.