Brustolon Buick-Pontiac-GMC Truck

Client brought vehicle in for reprogramming used radio installed elsewhereThe GM Factory software would not allow programming of this radio to her specific GM vehicleGM Technical Assistance was contacted to verify this during the programming attemptClient was discounted quoted price Thank You, Bill C [redacted] Brustolon Buick GMC

Client brought vehicle in for reprogramming...

used radio installed elsewhere. The GM Factory software would not allow programming of this radio to her specific GM vehicle. GM Technical Assistance was contacted to verify this during the programming attempt. Client was discounted quoted price.   Thank You,   Bill C[redacted] Brustolon Buick GMC

Review: I took my truck in for a routine oil change and to have a check engine light diagnosed and noticed a dent in the hood immediately after leaving.I contacted them at once and was transferred to the repair shop manager [redacted] and told him what I saw.He told me that he had his youngest guy perform the service and that he's usually pretty good,but he would take a look at it if I brought it back for further diagnostic tests for the check engine light.I brought the truck back in on Monday March 30 and left it for the day.I received a call in the afternoon and was told that I needed a new gas cap and the selonoid needed to be replaced and that would take care of the check engine light and the total was going to be 260$ total.I was told that was with a 20% discount. I asked what the 20% discount was for and was told (I don't know?) I asked if [redacted] looked at my hood and was told that he did and nothing further.I ok'd the work to be performed and received a call an hour or so later that the vehicle was all set to be picked up.When I arrived I was told the price was 308$ after tax.I said I was told 260$ total an hour ago.She then said there was more labor time then they expected.I was not called to ok the extra fee.I reluctantly paid the 308$ without argument.I asked again about the hood and was told that he looked at it with no further information. I got in the truck and before leaving the parking lot the check engine light came back on.I went back in and informed them of this and was told I could bring it back the next day to be looked at.I returned the next morning and let them know at the desk that. I was not happy about the extra charge without being asked first and that I found a roll of electrical tape left inside my engine which made me feel like they were doing sloppy work.I demanded that I get an answer about the dent so they got [redacted] out of the shop who was clearly annoyed with the situation and said let's go look at this which I assumed by now he already had.We went out to the parking lot and he said what am I seeing here like nothing was there. I told him it looked like it was dented from underneath and he says where's the dent underneath then.The conversation quickly became heated as I felt I was being ignored about the damage and he was saying that he sees the work of every job in its entirety. I asked him what the 20%discount was for then? He replied its for what you think happened.I asked him why I was charged more than what I was told and he said it was for an extra part mid job and what was he supposed to do.I was originally told it was for extra labor? A female manager heard the argument and came over to ask what was the matter.I told her I no longer wanted to deal with [redacted] and he left.I explained the situation to her and she told me that it was a harsh winter and there was lots of snow and ice which could have caused this??I told her that I know my truck and the damage occurred that day.She said how do we know this happened here because they don't take pictures of the vehicles before they go in for repair.I said do you think I'm trying to scam you? What would I benefit from this?She kept asking what I want to happen and I was very frustrated at this point. I said I want my hood fixed and she said I could leave the vehicle and they would analyze it.I said your either going to fix it or not because I felt they already had the opportunity to analyze and that I was not comfortable having them do anything further.I was late for work after all the talk that went nowhere and had to leave the situation. I told her keep the money and that I would tell people not to have work done there and when the time comes to purchase a new truck that it would not be from there.Desired Settlement: I want an apology for the damage and the poor customer service.My hood repaired at a body shop of my choice.(not at their shop)and a billing adjustment for the 308$ I paid down to 260$ that I was told was the total.

Review: Dropped vehicle off for service and received my car back with three scratches on the passenger side of the vehicle

I dropped my vehicle off at the dealership for service on August 18, 2013 and received it back on August 21, 2013. Upon receiving my vehicle back, there was a long scratch on the front passenger door and two deep scratches in the shape of an L on the front passenger fender, of which neither were on the vehicle prior to service. The manager claimed because it was parked in the parking lot, it was not their responsibility. I now have to pay a $500 deductible through my insurance in order to repair what should never have happened in the first place. I would have thought that the dealership would have tried to keep the customer (me) happy and said they could try and buff it out or something, but all I got was that it wasn't their responsibility, even though it happened on their property and while the car was not in my possession. I went to repair brakes on my car, not to have to repair scratches on my car, which weren't there prior to dropping it off at the dealership.Desired Settlement: I have spoken to my insurance and we are starting the repairs, I would like the dealership to reimburse my insurance and myself (for my deductible) for the cost of the repair.

Business

Response:

Business Response /* (1000, 5, 2013/08/26) */

The scratches on Mrs. [redacted]'s [redacted] Acadia were two scratches on the RF fender in and reverse L shape through the paint, and a drag from the back side of the lower area of the L scratch, this mark continued through backwards through the door. The marks were consistent with something like a bicycle running down the side of the vehicle. I did not suggest any options because Mrs. [redacted] was very agressive. I do not believe that we caused damage, we were working on the opposite side of her vehicle. I also explained to this to her insurance company in detail.

Upon the conclusion of our short discussion, Mrs [redacted] left our interior building service drive at a high rate of speed very recklessly, enough to question whether we should service her vehicle in the future.