Brush Happy Painting

The terms and conditions regarding prepaid rentals is very clear on our website.? The website clearly states additional holds that are required when renting.? ? ? ? ? Ms [redacted] states that she called and spoke to someone at our location regarding exactly what was needed to rent the vehicle the day before the rental was to take place.? Ms [redacted] was advised that we would need to place a $hold on her husband’s credit card.? She states that she did not know if his card would have the funds available however she had a full hours to contact the credit card company to check on this as well as make a payment or ask for a credit limit extension.? ? Our policy is that we will only try to authorize on different cards after one has declined.? I can assure you that NO ONE at my location would have told her she was just out the money.? We offer every customer the number to the department they can contact for a refund.? ? [redacted] Airport Manager Capital Airport Drive Springfield, IL 217-306-

The terms and conditions regarding prepaid rentals is very clear on our website. The website clearly states additional holds that are required when renting. Ms*** states that she called and spoke to someone at our location regarding exactly what was needed to
rent the vehicle the day before the rental was to take place. Ms*** was advised that we would need to place a $hold on her husband’s credit card. She states that she did not know if his card would have the funds available however she had a full hours to contact the credit card company to check on this as well as make a payment or ask for a credit limit extension. Our policy is that we will only try to authorize on different cards after one has declined. I can assure you that NO ONE at my location would have told her she was just out the money. We offer every customer the number to the department they can contact for a refund. *** *** Airport Manager Capital Airport Drive Springfield, IL 217-306-