Bruce Titus Tacoma Nissan Subaru

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] I did not change the lending companyI asked for either of the two credit unions I already have right from the beginningBruce Titus Subaru stated in writing they would pay for my tow packageWhen I called to ask to have the check sent my sales guy called uhaul and got the amount and then said they would send the checkFast forward weeks and then I was told by finance that I have to pay for it and they would reimburse meThat was not the deal and I would never do business with this dealership againThey made promises they didn't keep they also just st whatever they need to to get a saleAfter the sale this dealership wasted so much of my precious time that they can't ever give me backI feel they are unprofessional and like I stated before the proof is the sales guy hanging up on meIn conclusion they did reimburse me and resolve the tow packageI choose to never do business with them again or waste any more time on themI will also make sure all my friends and family know to never use them either

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

We've been in contact with Mr [redacted] and we believe everything has been reimbursed or paid for accordingly We apologize for all the inconvenience, but do the fact that Mr [redacted] changed the lending company it took longer to process than what normally it should have taken We thank Mr [redacted] for his business and we are sorry that we did not meet his expectations Daniel R [redacted] / CFO Tacoma Subaru

The customer initially brought their car in for a routine service which was completed. When checking out, the customer mentioned a concern with some work done by another shop to the windshield. One of our employees took the car back into the shop to see if we could easily fix the
windshield trim that was not properly installed. While trying to do the customer a favor, their car was parked in our shop and it was backed into by a technician. We notified the customer of the accident and apologized to the customer and informed him that we would take care of the repairs on his vehicleThe vehicle was taken to a local body shop where all of the repairs were professionally completedThe customer was informed that the rear bumper pad needed to be installed after days so that the paint had a chance to cureHe was also told that the painted area would be buffed out at that time to remove any bubblesThe rear tail light replacement was a new factory part meeting all Subaru specifications and would be the same as the factory installed originalWe provided a copy of all of the repairs to the customer to have for his records with the information about what still needed to be done after daysWe never tried to conceal anything and we were forthright with information. We did everything that we could possibly do to expedite the repairs of the vehicle. To reduce the inconvenience of the situation, we provided the customer a loaner vehicle to use while his vehicle was being repaired. In an attempt to satisfy the customer, we also replaced the broken trim piece on the windshield that had been previously damaged by another company and the reason the car was even in the shop.
At this point, if the customer doesn’t want to return to our store, they can work directly with the body shop to finish the repair and adjust the taillight as necessary
Dan ***

We've been in contact with Mr. [redacted] and we believe everything has been reimbursed or paid for accordingly.  We apologize for all the inconvenience, but do the fact that Mr. [redacted] changed the lending company it took longer to process than what normally it should have taken. 
We thank...

Mr. [redacted] for his business and we are sorry that we did not meet his expectations.
 
Daniel R[redacted] / CFO
Tacoma Subaru

We’ve been in contact with Mr. [redacted] regarding his concerns and are working to resolve them.  He is scheduling a time to have the bumper repaired at a location closer to where he lives.  At this time, we believe we will be able to resolve the situation to Mr. [redacted]...

satisfaction.  
Daniel ** R[redacted], CPA | Chief Financial Officer Bruce Titus Automotive Group | http://www.brucetitus.com o. 253.830.3287  c. [redacted] f. 253.830.3355 e. [redacted]@brucetitus.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
I did not change the lending company. I asked for either of the two credit unions I already have right from the beginning. Bruce Titus Subaru stated in writing they would pay for my tow package. When I called to ask to have the check sent my sales guy called uhaul and got the amount and then said they would send the check. Fast forward 2 weeks and then I was told by finance that I have to pay for it and they would reimburse me. That was not the deal and I would never do business with this dealership again. They made promises they didn't keep they also just st whatever they need to to get a sale. After the sale this dealership wasted so much of my precious time that they can't ever give me back. I feel they are unprofessional and like I stated before the proof is the sales guy hanging up on me. In conclusion they did reimburse me and resolve the tow package. I choose to never do business with them again or waste any more time on them. I will also make sure all my friends and family know to never use them either.