ID: [redacted] I have contacted Mr [redacted] and apologized for any miss communication After discussing the matter with Mr***, we are sending him a check for for the hand control cost and have offered to re-clean his vehicle.John B***Bruce Titus Automotive GroupOlympia Nissan / GM
To Whom It May Concern,We have verified that we received the customer's emails regarding the incorrect vehicle part that wasordered and shipped to himUnfortunately the em ails were sent to an email address that is notmonitored regularly The customer was contacted today through email requesting that he ship the part back to us and uponreceipt of the part we will issue a credit refund to the customer Due to a parts cataloging error, the correct part is not available at this timeUpon receipt ofthe wrongpart, we will refund the customer in full and we will reimburse for any additional shipping fees that mayoccur for returning the wrong part Sincerely,Kirk S [redacted] Director of Fixed Operations
Our service manager Kirk S [redacted] , is currently out of town and will return on Friday the 19thUpon his return he will look into this and send his response
After reveiwing Ms [redacted] complaint, we agree that since she was unable to utilize the maintenance plan, that she should be refunded the difference between the prorated refund and the origianl purchase price As for the GAP contract, it clearly states on the contract signed by Ms [redacted] that it could be cancelled at any time and for a full refund if cancelled within days If the car had been totaled in an accident during the time she had the contract in place, she would have been entitled to a payout Thankfully Ms [redacted] never needed to make a claim with her GAP coverage, but like other insurance coverages there is a cost even if you don't make a claim and that is why she received a prorated refund We will process a check for the difference on the maintenance plan and send it to Ms [redacted] immediately Daniel R [redacted] , CFO Bruce Titus Automotive Group
Good Afternoon ***, Olympia Mitsubishi considers this issue between Mr [redacted] and Fed EXThe bumper cover was ·shipped from Olympia Mltsubishi in good condition with no damage noted at the time of pick up fromthe Federal Express DriverIf the bumper was delivered damaged to Mr [redacted] , it needed to bedocumented at that time to the Fed EX driverMr [redacted] could have refused to accept the bumperdue to this damageAt this time a replacement bumper could have been shipped to Mr [redacted] andthe damaged bumper would have been returned to Olympia MitsubisThis is referred to as a freightclaimMr [redacted] also sent our internet Manager a repair estimate for the bumper damageWe havecontacted the Body Shop and they informed us that there has never been a written estimate for adamaged bumper for Mr [redacted] We would like to consider this matter closed as of today Thank you,Kirk S [redacted] Director of Fixed OperationsOlympia Mitsubishi
Mr***,Thank you for the comments on ***, I will investigate more to use for our education hereAgain, Iapologize ifthere were extra miles.I did agree to clean the car again, that still stands.I am happy you got the check for the controls.If you can provide me with a bill for the rental car for those days, I will reimburse youIt was not on aDue Bill like you stated, therefore we will not pay anymore money out.Thank you for your business.John (JB) B***General ManagerBruce Titus Olympia Nissan [redacted]
ID: [redacted] I have contacted Mr [redacted] and apologized for any miss communication After discussing the matter with Mr***, we are sending him a check for for the hand control cost and have offered to re-clean his vehicle.John B***Bruce Titus Automotive GroupOlympia Nissan / GM
To Whom It May Concern,We have verified that we received the customer's emails regarding the incorrect vehicle part that wasordered and shipped to himUnfortunately the em ails were sent to an email address that is notmonitored regularly The customer was contacted today through email requesting that he ship the part back to us and uponreceipt of the part we will issue a credit refund to the customer Due to a parts cataloging error, the correct part is not available at this timeUpon receipt ofthe wrongpart, we will refund the customer in full and we will reimburse for any additional shipping fees that mayoccur for returning the wrong part Sincerely,Kirk S [redacted] Director of Fixed Operations
Our service manager Kirk S [redacted] , is currently out of town and will return on Friday the 19thUpon his return he will look into this and send his response
After reveiwing Ms [redacted] complaint, we agree that since she was unable to utilize the maintenance plan, that she should be refunded the difference between the prorated refund and the origianl purchase price As for the GAP contract, it clearly states on the contract signed by Ms [redacted] that it could be cancelled at any time and for a full refund if cancelled within days If the car had been totaled in an accident during the time she had the contract in place, she would have been entitled to a payout Thankfully Ms [redacted] never needed to make a claim with her GAP coverage, but like other insurance coverages there is a cost even if you don't make a claim and that is why she received a prorated refund We will process a check for the difference on the maintenance plan and send it to Ms [redacted] immediately Daniel R [redacted] , CFO Bruce Titus Automotive Group
Good Afternoon ***, Olympia Mitsubishi considers this issue between Mr [redacted] and Fed EXThe bumper cover was ·shipped from Olympia Mltsubishi in good condition with no damage noted at the time of pick up fromthe Federal Express DriverIf the bumper was delivered damaged to Mr [redacted] , it needed to bedocumented at that time to the Fed EX driverMr [redacted] could have refused to accept the bumperdue to this damageAt this time a replacement bumper could have been shipped to Mr [redacted] andthe damaged bumper would have been returned to Olympia Mitsubis
This is referred to as a freightclaimMr [redacted] also sent our internet Manager a repair estimate for the bumper damageWe havecontacted the Body Shop and they informed us that there has never been a written estimate for adamaged bumper for Mr [redacted] We would like to consider this matter closed as of today Thank you,Kirk S [redacted] Director of Fixed OperationsOlympia Mitsubishi
Mr***,Thank you for the comments on ***, I will investigate more to use for our education hereAgain, Iapologize ifthere were extra miles.I did agree to clean the car again, that still stands.I am happy you got the check for the controls.If you can provide me with a bill for the rental car for those days, I will reimburse youIt was not on aDue Bill like you stated, therefore we will not pay anymore money out.Thank you for your business.John (JB) B***General ManagerBruce Titus Olympia Nissan [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] Sincerely, [redacted]