Brown's Energy Services

All of our door to door representatives wear ID badges with their picture, our corporate logo, address and phone number. The paperwork that is handed to all potential customers also very clearly...

displays the company logo, address and telephone number. This customer provided their account information to our representative, filled out and signed a sales contract which was then submitted to our office. After submitting the request to the utility company and receiving a confirmed start date of service, our office mailed the customer a "welcome package" thanking them for selecting our company as their energy provider. We never received any notification from this customer informing us that they did not wish to enroll in our service prior to receiving this complaint. Instead the customer called the utility company and cancelled the enrollment prior to starting service with us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: WE WERE NEVER HOME ON THE DATE THAT THE SUPPOSED AUTHORIZATION TOOK PLACE. The voice on the recording is NOT mine not my spouse and we are the only adults in home. We didn't wait until April, we noticed it on our bill, the issue is that all the words blend in the same font that we did not notice and we also notice the HUGE spike in price comparison from last year and this year. Our account information was STOLEN from your third party and used without our knowledge or consent. Don't make it seem to the public that we are crying wolf. We have read and researches your company and it is not the first time your company has been involved in scamming customers without their knowledge or consent. We are requesting a full refund for ALL the monies we paid from the date our service was switched plus we are seeking damages for fraud and identity theft. We are also forwarding all our proof and information to a lawyer. We have plane tickets, car rental, hotel reservation, hospital footage, sign in sheets, phone records and cell phone records to discredit your statement and get the monies owed to us. 

[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

All of our door to door representatives wear ID badges with their picture, our corporate logo, address and phone number. The paperwork that is handed to all potential customers also very clearly displays the company logo, address and telephone number. This customer provided their account information...

to our representative, filled out and signed a sales contract which was then submitted to our office. After submitting the request to the utility company and receiving a confirmed start date of service, our office mailed the customer a "welcome package" thanking them for selecting our company as their energy provider. We never received any notification from this customer informing us that they did not wish to enroll in our service prior to receiving this complaint. Instead the customer called the utility company and cancelled the enrollment prior to starting service with us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved b

[Your Answer Here]We find it rather comical that the majority or your response was a way to cover yourselves by writing an essay.  There was NO ONE in my home at the time, no one, not a pet, a human, no one. Our information was stolen, we NEVER received ANY paper work regarding the change. The WRONG DOB was on the recording, the WRONG pronunciation of my name. The voice is clearly NOT mine. We have all the proof to show a judge, a lawyer, your company and ANYONE else to prove that the voice is not mine and that we weren't here, NO ONE WAS!! Its a shame how a company would go to such extremes to salvage the little reputation that they have. If you do research on your own company and if the Revdex.com investigates, you will find how many customers were duped and lied to. [redacted] your company, find the truth on what goes on with your customers. We do not go to ANY measure or extremes to defy or lie about a situation like this. Why would we waste our time going back and forth on such a matter? Wasting my time and yours? We are clearing OUR name and want want rightfully belongs to us, OUR IDENTITY AND OUR MONEY! When the investigation is concluded, your license will be at stake, that IS how confident we are and how we are showing and explaining the truth. You can reply with another essay, we have the facts and most of all PROOF!! Our money was taken for a service we never asked for, consented to nor gave permission. Many companies out of desperation will buy customers information from other companies and try the switch and bait on customers without them knowing. We have phone records to prove that NO ONE CALLED OUR HOME!! Why because we WERE NOT IN THE STATE OF NY! Not even our cat can answer the phone, he was at a pet hotel while we were on a very important family matter during that same time. So, choose wisely which customer you go against, especially when they have PROOF and the truth on their side. How do we know our information wasn't sold to another company? How do we know that our information wasn't used for an employees personal gain? But it was used for your companies profitable gain. The spike in our bill had NOTHING to do with the harsh winter, it was the price you were charging us. We were with North American Power and Gas LLC: No customer charge, @69.9000 per therm, monthly adjustment fee was $0.74 our bill ranged from $31-$120, PER YR. Your company charges the following: supply cost @ 9.5000 per kWh making it jump to $43.42, plus $21.76 in  basic service fees, a monthly adjustment fee of $7.42. Common sense ALONE: why would I change to your company if you charge more? Why would we give money away instead of saving? Our bill spiked up from the usual $120 during the winter to $163!
 We will await a final decision by the NYPSC and when we are vindicated after all of our proof and actual facts have been shown, we will await a refund from Brown. We have a lawyer ready to dispute this with no worries. We are disputing this outrageous lie and stolen identity made by Brown, we are fighting to get our identity and our money back for a service that was NEVER requested nor consented. We have No issue in recording all of our voices and comparing it to the voice recording that was emailed to us by BROWN, we have NO issues in showing anything that is required by the law. We can request video from the hospital, airline tickets, hotel reservations, car rental, receipts, cell phone records, ANYTHING that is asked from us, we will be more than happy to surrender to the NYPSC and a court of law.Above is the recording which Brown claims is me. The individual provides the wrong DOB and mispronounces my name. NYPSC and our lawyer will also be receiving this recording.   
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I agreed to a fixed rate for my electric supply from Brown Energy. However they changed my rate to variable without notifying me. When I contacted them they claimed that they were unable to reach me so they changed the rate.Desired Settlement: Please adjust my bill to the rate I agreed to.

Business

Response:

This account was signed up on 2/*/2011 for a one year fixed rate. When the fixed rate expired, we sent a renewal letter to the address we have on file. As the fixed rate comes with a one year contract, we cannot start a contract without a customer signing a new agreement. When the customer did not respond to the renewal, we had to move the customer to the variable rate month to month program as per the letter sent. When the customer called on 8/*/13, I explained this to her and offered her a fixed rate which was lower than her original fixed rate with us. The customer responded that she was unsure if she wanted to renew and she would think about it and call us back. We have not heard from the customer since.

Review: Representatives from Browns Energy Service came to my door claiming they needed to see my [redacted] bill to make sure I had been issued a credit. I thought they were from [redacted]. They went on to take my account number saying they would issue my credit by "going green"

I asked them to define "going green" and the lady said "You don't want to go green?"

I explained that I had already chosen an energy supplier that uses renewable sources. I asked what source Browns Energy used and she didn't know. She yelled down the hall to ask her partner, he shouted "wind!"

I told them I was not interested in switching and to remove my information from their list. I just got a letter in the mail congratulating me on switching to Browns Energy. I am very very upset. I called [redacted], had them remove Browns and restore my account with my GREEN supplier GREEN MOUNTAIN ENERGY, and blocked my account from future access. I cannot believe the indecency of this business- interrupting me at home and using my personal information without my authorization.Desired Settlement: Tell your CANVASSERS to stop harassing customers. This is absurd.

Business

Response:

All of our door to door representatives wear ID badges with their picture, our corporate logo, address and phone number. The paperwork that is handed to all potential customers also very clearly displays the company logo, address and telephone number. This customer provided their account information to our representative, filled out and signed a sales contract which was then submitted to our office. After submitting the request to the utility company and receiving a confirmed start date of service, our office mailed the customer a "welcome package" thanking them for selecting our company as their energy provider. We never received any notification from this customer informing us that they did not wish to enroll in our service prior to receiving this complaint. Instead the customer called the utility company and cancelled the enrollment prior to starting service with us.

Review: We have [redacted] as a gas and electric provider, [redacted] has multiple gas providers one can choose from, we chose another company with [redacted] and everything was ok, until we started to notice a spike in our gas bill. To our surprise, we were switched over to Brown's Energy Services, LLC; WITHOUT PRIOR KNOWLEDGE OR CONSENT! When we called Brown's, a rep was more than happy to give us proof that we did the consent and authorization on August **, 2013. When we heard the recording, it WAS NOT MY VOICE NOR MY HUSBANDS voice, it was another man. He gave the WRONG spelling, WRONG date of birth but surely gave up our address correctly. How can this happen?? We were not even in New York when this occurred and we have proof of cellphone records and airline tickets. Who gave Brown's permission to do this ILLEGAL act?? WE NEVER authorized this switch nor consented to it: SMOKING GUNS- UNKNOWN VOICE, INCORRECT DOB, INCORRECT SPELLING AND PRONUNCIATION OF NAME. Don't you think a person authorizing and having it recorded would know how to say their OWN NAME??Desired Settlement: We want a complete refund for this company STEALING OUR personal information and using it to gain profit and charging us illegally, changing our service provider illegally and giving a FALSE recording and lying on it!! We want our money from August 2013-April 2014.

Business

Response:

This case is already being investigated by the New York State PSC. We have provided them and the customer with a recording from our third party telemarketing company that took place in August of 2013. They called [redacted]'s home telephone number and the person on the recording answered his phone number. He identified himself as [redacted] and was able to read his utility account number that only someone in the household would have access to. Since we spoke with him over the phone, we had no way of verifying who answered the phone. In order to protect the customer, we mail a welcome letter to the customers home giving them 30 days notice prior to the start of their service with us giving ample time to call us and let us know they changed their mind or didn't want the service. The utility company also mails a letter to the customer's home for the same purpose. We have been on his [redacted] bill since September and he waited till April to call us and claim he did not authorize it. We cancelled his account per the customer's request.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: WE WERE NEVER HOME ON THE DATE THAT THE SUPPOSED AUTHORIZATION TOOK PLACE. The voice on the recording is NOT mine not my spouse and we are the only adults in home. We didn't wait until April, we noticed it on our bill, the issue is that all the words blend in the same font that we did not notice and we also notice the HUGE spike in price comparison from last year and this year. Our account information was STOLEN from your third party and used without our knowledge or consent. Don't make it seem to the public that we are crying wolf. We have read and researches your company and it is not the first time your company has been involved in scamming customers without their knowledge or consent. We are requesting a full refund for ALL the monies we paid from the date our service was switched plus we are seeking damages for fraud and identity theft. We are also forwarding all our proof and information to a lawyer. We have plane tickets, car rental, hotel reservation, hospital footage, sign in sheets, phone records and cell phone records to discredit your statement and get the monies owed to us.

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

As stated in the original response, the case is being investigated by the New York State Public Service Commission (NYS PSC). We will follow any ruling handed down by the PSC since they are the regulating authority for our industry.

Any attempt to say that the customer researched our company and found that we have been involved in scamming customers without their knowledge is completely false and misguided. The New York State PSC requires specific documentation required to enroll accounts with Energy Service Companies. Any and every customer that currently or used to receive service from us, has proper documentation per the PSC guidelines. Any company that does not follow their guidelines risks having their license revoked. We have had our license for 12 years and have NEVER been at risk of not having it renewed by the PSC.

Energy Service Companies hire third party marketing companies. whether via door to door or over the phone telemarketers to solicit new business. If at any point one of the marketing firms that work for us are found to be using unauthorized or illegal methods to enroll accounts, they are fired immediately and their pay is withheld pending an investigation of how many customers were affected.

The spike in this customer's bill as referenced compared to last year was because as reported on the news, due to the extremely cold winter and much higher than normal demand for electricity, energy prices were double what they were last year. The prices were historically high regardless of which Supply company consumers were using.

No one ever accused this customer of "crying wolf." As most companies experience, customers sometimes go to extreme lengths to obtain service for free. In this case, only a person that had access to the customer's bill to read his account number to us AND was at the customer's home to answer his home phone could have been on the recording provided as proof of sale. If in fact this person on the recording is not [redacted], [redacted] must know the person on the recording since the person was in his house at the time and answered his phone.

Again, any determination/ruling made by the NYS PSC regarding this case will be followed by our company. Should the PSC rule against us and decide the recording is not valid, a refund of any overages compared to utility pricing will be made, IF there is any difference. No "damages" will be paid per the customer request since they are no "damages."

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved b

[Your Answer Here]

We find it rather comical that the majority or your response was a way to cover yourselves by writing an essay. There was NO ONE in my home at the time, no one, not a pet, a human, no one. Our information was stolen, we NEVER received ANY paper work regarding the change. The WRONG DOB was on the recording, the WRONG pronunciation of my name. The voice is clearly NOT mine. We have all the proof to show a judge, a lawyer, your company and ANYONE else to prove that the voice is not mine and that we weren't here, NO ONE WAS!! Its a shame how a company would go to such extremes to salvage the little reputation that they have. If you do research on your own company and if the Revdex.com investigates, you will find how many customers were duped and lied to. [redacted] your company, find the truth on what goes on with your customers. We do not go to ANY measure or extremes to defy or lie about a situation like this. Why would we waste our time going back and forth on such a matter? Wasting my time and yours? We are clearing OUR name and want want rightfully belongs to us, OUR IDENTITY AND OUR MONEY! When the investigation is concluded, your license will be at stake, that IS how confident we are and how we are showing and explaining the truth. You can reply with another essay, we have the facts and most of all PROOF!! Our money was taken for a service we never asked for, consented to nor gave permission. Many companies out of desperation will buy customers information from other companies and try the switch and bait on customers without them knowing. We have phone records to prove that NO ONE CALLED OUR HOME!! Why because we WERE NOT IN THE STATE OF NY! Not even our cat can answer the phone, he was at a pet hotel while we were on a very important family matter during that same time. So, choose wisely which customer you go against, especially when they have PROOF and the truth on their side. How do we know our information wasn't sold to another company? How do we know that our information wasn't used for an employees personal gain? But it was used for your companies profitable gain. The spike in our bill had NOTHING to do with the harsh winter, it was the price you were charging us. We were with North American Power and Gas LLC: No customer charge, @69.9000 per therm, monthly adjustment fee was $0.74 our bill ranged from $31-$120, PER YR. Your company charges the following: supply cost @ 9.5000 per kWh making it jump to $43.42, plus $21.76 in basic service fees, a monthly adjustment fee of $7.42. Common sense ALONE: why would I change to your company if you charge more? Why would we give money away instead of saving? Our bill spiked up from the usual $120 during the winter to $163!

We will await a final decision by the NYPSC and when we are vindicated after all of our proof and actual facts have been shown, we will await a refund from Brown. We have a lawyer ready to dispute this with no worries. We are disputing this outrageous lie and stolen identity made by Brown, we are fighting to get our identity and our money back for a service that was NEVER requested nor consented. We have No issue in recording all of our voices and comparing it to the voice recording that was emailed to us by BROWN, we have NO issues in showing anything that is required by the law. We can request video from the hospital, airline tickets, hotel reservations, car rental, receipts, cell phone records, ANYTHING that is asked from us, we will be more than happy to surrender to the NYPSC and a court of law.

Above is the recording which Brown claims is me. The individual provides the wrong DOB and mispronounces my name. NYPSC and our lawyer will also be receiving this recording.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,