Brown's Dulles Nissan

I recently purchased a used (certified like new) 2018 Nissan *** this past October 24th, 2019. Literally, since day one I've had nothing but issues with the car, due to lack of knowledge, and unprofessionalism from my salesperson. During the buying process, I asked about several specific details and functions regarding the car and was assured by my salesperson that they were all accurate. However, there have been several false misrepresentations about the car that I am just now having knowledge of according to the dealership themselves.
The first issue was on 10/25/19 regarding the negligence of the salesperson. My car was towed, and I had to pay $175 the following day after purchasing the car due to no temporary tags. I was told the temporary tags were in the car, but they were not. I confronted my salesperson about this huge inconvenience and he said, "Yes, it was my fault so I will split the cost of the tow with you and you will have to send the payment through ***.” This behavior and response was unacceptable. I had to demand a supervisor get involved in order to have this issue resolved in a more professional manner. The dealership ultimately covered the cost but I had to return to the dealership again to pick up the reimbursement check. Afterwards, I was told I would be contacted once my permanent tags arrived at the dealership but I was never contacted. I called the dealership several times and was transferred to a different department each time that couldn't help me. Frustrated, again I had to return to the dealership and demand to speak to a supervisor because my temporary tags were expired and the permanent tags still did not arrive. Due to the escalation, the supervisor approved to have the tags given at the dealership.
The second issue occurred on 11/1/2019, I had to return to the dealership due to acceleration problems on my newly purchased vehicle. I was told by the salesperson, "That's just how the car is.”
The third issue was on 12/3/2019. I had to return to the dealership due to a sensor issue in my newly purchase vehicle. There should be no sensor issues within the first couple of months if the car was properly evaluated before being on sale to a customer. The system had to be reset and cleared to work properly.
The fourth visit to the dealership was on 12/12/2019. I was instructed of the features (number of speakers) on the car during my purchase process. After purchasing the car, I noticed the speakers had a lack of audio. During my service appointment for this issue, it was discovered by the service department that a pair of speakers were not built for audio. A very important detail that should have been mentioned at the point of sale, not to be advertised by the salesperson as working audio speakers.
I recently made another visit on Thursday 12/19/2019 to the dealership to discuss how dissatisfied I am with the vehicle. The sales manager on duty, Ghani N , totally dismissed my concerns without taking in consideration the amount of times I had to go back to the dealership and the issues I’ve had with my vehicle. The only option I was given was to purchase a brand-new car which I think is unfair. Mr. N stated that it just doesn’t make sense to lower the price for me in my situation. I am totally dissatisfied with the customer service I’ve been receiving from the dealership.

I purchased a 2013 Nissan *** Electric Vehicle from Brown’s Dulles Nissan on July 25th, 2019. Upon receiving the vehicle I was told by the salesperson helping me that if I wanted to return the vehicle for any reason that I may do so within 3 days of purchase with no questions asked. After having the vehicle for several hours I noticed that the battery would not charge beyond a 55 mile range. This is different that what the dealership had advertised and verbally communicated to me. The salesperson at the dealership told me the car had a 90 mile range. In actuality the car only drive for 50 miles. I called the salesperson that had worked with me less than 24 hours later telling him I wanted to return the vehicle due to the battery issues. He asked if I wanted to speak with a manager. I said no, and that I just wanted my money back. He said okay. When I got to the dealership about an hour later I was met with a hostile man who told me that he would not be giving me my money back. I explained the issues with the vehicle. He said he could not help me. He lied about the vehicles range and told me to call the manager after the weekend was over. I relinquished the vehicle and keys on July 26th, 2019 to the dealership.

On the morning of Friday, June 14th, I financed a 2013 Nissan *** with ~50k with $1,500 from the Dulles Nissan dealership in Sterling, VA. I was told the car was in great condition and was not disclosed that there were any major issues with the vehicle.

On the way home, 10 miles away, I discovered the electric battery on the car was depleted despite being told it had just been charged to capacity. After recharging and driving out to work, I almost couldn't make it home because the battery, again, was completely drained, wherein I realized it only had a range of around 35-40 miles.

I called the dealership the next morning, Saturday June 15th, to tell them of the issue. Upon arrival, and after 4 hours of waiting there with my partner and children, I was told there was nothing they could do that day, but I had to file a claim with Nissan's consumer affair division and that they would take care of the issue, but the office that handled this vehicle would not open until Monday. I called that day and filed a claim with consumer affairs per their advice (case number #***), but consumer affairs agents seemed very confused as there was nothing they could do for a vehicle not CPO or under a Nissan warranty.

I called consumer affairs again Monday at 8AM to see if they needed any more information, but they said there was nothing they could do. I went to the dealership on Monday at 9AM, was given a loaner and told they'd take care of it. I got a call around 11AM telling me Nissan wouldn't cover it, but they were looking into options. I left work and went back to the dearship stuck around for several hours wherein they told me I could purchase a new battery for the car for around $8,500, but that I should give them a few days to figure out other options. I told them I was worried because I was within the 3-day recision period and I wanted in writing that it would be extended, otherwise, I could not return or exchange the vehicle. I was told not to worry, that I could exchange it for another vehicle and they would waive the 3-day timeframe. I asked for that in writing, but they danced around the subject. They offered a 2015 Nisan *** with 97k miles, but they could not find it in their dealership (claiming it was offsite for repairs). They also offered that I could see a 2016 Nissan *** they had at their other location in Fairfax. I left the dealership around 4PM to see that vehicle. I like the 2016 *** and asked to do the exchange. I was told to go back to the Dulles location to cancel the prior deal and move forward with the paperwork. Around 6PM, I arrived back at the Fairfax location and began the paperwork for the 2016 Nissan ***. I finished everything and was told to come back in the morning to pick it up. I left at 8:30PM.

Today, Tuesday June 18th, I called at 9:41AM to find out when I could pick up the vehicle and was told I would get a call back in 20 minutes and at 11:09AM, I received a call that the car I had financed had been sold.

In the end, I did receive a refund after contacting my lawyer and having him discuss the issue. However, the vehicle was relisted on their website with no disclosure of the compromised nature of the vehicle.

I have always received great service at Browns Nissan. I feel they truly are a staff that cares and take the time to explain what is wrong with my car.

Per their own website, the car I purchased had a navigation system with touch screen along with "Nav Traffic Alert" & "Nav Weather Alert". During the test drive, I did not concern myself with the navigation system. But once I purchased the vehicle, I went to drive home and test the navigation system. There is no navigation system.

I immediately went back into the dealer and mentioned it to the Sales Manager, Ghani N. He said I could return the vehicle annd get a refund. This after being on site for 3 hours. I said no. I wanted another remedy.

I asked for his boss's name and he provided the name of the overall manager....Jad K. I actually received a call from Mr. K the next day- Sunday March 10th and asked what I wanted to rectify the situation. I mentioned either cash back or installation of a navigation system. Mr. K said he would call back the next day... Monday the 11th. He did not call back and I have left messages fore him. It seems that he has no interest or intent of satisfying the situation of false advertising.

Dropped off my 2014 *** to the dealership on 9/11/2018 for an oil/filter change and a service recall to be worked on. The vehicle had no problem coming in. Picked up the car on 9/12, it stalled on me a quarter mile from the dealership, first time ever. I was able to restart it and had to be somewhere else on time, so I thought nothing of it. The car didn't run smoothly ever since, and on 9/19 the engine light came on. Took it back to the dealership, was told the crankshaft/camshaft sensors would need to be replaced at a cost of $1,015. The service advisor told me the shop foreman was willing to give me a $200 discount.

On 9/22, sent an e-mail to the GM Jad K asking for a resolution. On 9/23, left a voice mail for Jad. Never received the courtesy of a reply.

This dealership should be out of business for the way it treats its customers and for the way the people who work there constantly lie. I traded in my old car to lease a new car and was offered $6,000 for the trade in. I put $1,000 towards the leased car and asked for $5,000 back in cash. I was told the check would be mailed or I could come pick it up that week. I went the next day (Wednesday) to hand over the car title of the trade in and asked about the check. I was then told to call on Friday to see if the check was ready. My husband went there on Friday and was told it will take longer to get the check. He then goes back to the dealership the next week and is told that the finance guy who initially filed the paperwork messed it up and new paperwork had to be drawn up. I did not go with my husband so I had to return the next day to sign the new paperwork. After I signed the new paperwork, I am told he can't give me the check because it wasn't signed and the only person who could sign the check had gone out. I don't understand why the check wasn't already signed since I was told to come in the next day to sign the new paperwork. I am to the point where I am going to get a lawyer in order to get the money I am owed.

First of all, the 3 customer reviews that gave them four stars are from their employees J. Kadili in order to bump up their ratings. However, if they were concerned with their ratings, they would become a Revdex.com partner. Why are they not a Revdex.com partner, because they do not have to answer to anyone after you buy a car from them. Avoid this dealership unless all you want is a car. They will do what they can to sell you the car, stay late, even after closing, but if you end up needing anything after the sale of the car, you are dead to them. Be forewarned before you visit this dealership. There are plenty of other Nissan dealerships that work with you after you buy a car from them.

I recently refinanced (through a loan officer) two vehicles that I bought from Browns Dulles Nissan in 2015. When I purchased the vehicles I has also purchased *** and extended warranties. Since the vehicles were paid in full during the refiance, there should of been a refund of the insurance and warranties for the prorated amount base on mileage for each vehicle. After several weeks of trying to contact Browns Dulles Nissan multiple times via phone and email with no response to work up the refund forms, I had to actually go there in person and stand outside the finance officers door to get a form to fill out. I waited for an hour; however, I was able to fill out the forms. It still took weeks for any response with many phone calls and emails. I did finally received a check in the amount of $2185.79. I immediately contacted my loan officer to check to see if this was the correct refund amount I should receive. He said no, this is way off and he performed multiple recalculations to see if he was at fault. According to the loan officer the breakdown on the check did not make sense. The loan officer and I tried again to contact Browns Dulles Nissan—over 20 attempts over a 3 week period to ask to speak to someone to explain how they came up with the breakdown. There were never any responses back from Browns Dulles Nissan and at this time both the loan officer and I believed it was time to file a official complaint to see where the remaining funds went. The lack of response also leaves us to believe something unethical may have be conducted.

They wash my car every time for free

Good customer service fair pricing

I had a great experience getting my car serviced at this dealership. The prices were fair, I was treated with respect, and never felt pressured to do more than I came to get done. The wait time was great. Will definitely be back for regular maintenance.

I dropped off my car *** at the *** on 4/18/2018.
The service I had requested was to detail the car from the inside and the outside
Check and repair the backup sonar of the vehicle.

The car was in perfectly fine condition with no issues.

*** provided the above car service for 690$. I picked up the car on 4/19 , 8:20 am.
As soon as the car went about a mile, the check engine light came on, and the car drove slowly, without any acceleration.

My wife took the car back to *** on 4/19 afternoon.
*** said that now the water pump and the thermostat were broken, and that the repair costs would be 1600$.

My car was perfectly fine when I dropped it off. I am suspecting that *** did something when the car was with them and the water pump and thermostat is not working.

Please help.

Thanks.

Driving from *** all the way to Brown Dulles Nissan Dealersgip after many hours of searching for cars we finally found one and we had all the paper work money on the table we were paying 27,000 cash and guess what next Thing you know they say we need to pay 509 dollars more because someone else is buying it and if we pay 500 more it’s ours so we’re like no we already agreed to this next thing you know they say it’s sold they sold it to another guy what kind of business is this we already had papers in table ready to sign the money on the table and worst Part was the general manager *** worst customer service he and the sales rep said there was nothing they can do since general manager had sold it what kind of business is this that there’s no way you treat customers like that you agree to sale a car and next thing you know they say sorry we sold it to someone else now that’s so unprofessional bad bad business after reviewing all the reviews on there *** page a lot of people had the same situation that they are about to sign papers and never mind we just sold the car to the person behind you I need someone hire then a general manager to contact us because general manager so unprofessional

Car dealer pulled a bait and switch —they advertised a certain car at a certain price —after confirming the color and price on the phone we made a trip to the car lot only to find a different car and price — dealer said the “real” car was coming in the next day and we should come back the next day — before going we confirmed the car was there at the quoted price — but when we got there again different car and different price —- very hard sell and clear bait and switch

We received e-mail from the GM saying they'll provide over $5000 the KBB fair price for any Trade-in's and also $1000 discount on any pre-owned cars. We took our son to the dealership and to our surprise we did not get any discount at all. We were told if we have to get the discount we need to start from the full price not the currently listed price. This is totally bogus and wasted our entire afternoon. There was another car at Toyota dealership, we ended up losing that as went late there. someone else picked it up.