Brown's Chantilly Mazda

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We are very sorry you are having to deal with this incident, and we apologize for any damage that happened to your vehicle while on our lot. If we had surveillance footage of our parking lot, we would let you view it to help. Unfortunately, we do not have any cameras recording the parking lot.While...

we cannot be responsible for body damages to your vehicle, we have already not charged you for part of the mechanical repairs on your vehicle and would gladly help with the additional mechanical repairs your vehicle needs. Again, we are sorry this unfortunate incident happened.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  It would have been nice, however, if ANYONE from Mazda at ANY TIME had bothered to call me to inform me of this resolution, prior to me going to the Revdex.com.
Regards,
[redacted]

I have called and spoken to [redacted] to address his
complaint. We always appreciate...

customer feedback and the chance to address any
concerns. Additionally, I have sent him a letter of apology.