Repair problem not fixed, horrible customer service, charged for service/parts I did not want
On 27NOV I brought my Jeep Cherokee to the dealership to be serviced(the check engine light was on)hours later I was told the issue was fixed and that it was covered under warrantyThe next evening the light came back onI called the following morning and had to argue with the staff to get my car in again ASAPI was able to get an appton 30NOV; dropped my car off at and was told my car would be ready in about hours(I had also asked for new tires to be put on the front since it was a recommendation from Monday)I was told I could rent a car through the company they use, ***, and it would be covered if the car was under warranty or I could be shuttled aroundI work on Camp Lejeune which requires base access and needed to take my dog to the vet after work, so I needed to rent the car for a few hourshours later I had still not received a call from the service depart
Arrived at to have front and rear brakes replacedI was told it would take hours to completeThe job was not completed until
I arrived at National on 06OCTto have my front and rear brake pads replaced on my Dodge Charger before I went on a road tripThe sales associate *** said it would take about hours for the mechanics to complete the jobAn hour passes by and *** returns to say that my rotors need to be replaced because they are wornI tell him that they were fine before on the drive over hereHe gives me a nod and says that it'll only be another hour and minutes before the job is doneAs I wait I notice people that have arrived hours after me are getting their vehicles*** returns and says that my calipers aren't functional and need to be replacedAt this point I tell him it's taking about hours to find a problem*** leaves at this pointAnother passes by before they start closing down and someone realizes they still have customer
I bought a car on April 23rd 2016, it has been in service since purchaseNo resolve, $down payment, trade had full tank of gas, new car had half
I purchased a used car on April 23rd 2016, went to drive home with it, found out the radio was not workingDealership is fixing it due to vehicle being covered under warrantyThis is a simple fuse issue, it is now Thursday and my vehicle is still not doneAt purchase I requested a full tank of gas, as my trade (a bigger tank) had a full tankDealership would only give me a half tank, even after I requested a full tank and they said "they would see what they could do"I put $down split between payments, upon looking at my contract more closely, I noticed that the purchase price of the vehicle was $more than advertised priceFinance went through the paperwork so quickly that we didn't see this flawThe vehicle was advertised as $21,000+ and was sold to me at $23,000+If finance hadn't rushed through the paperwork, I wo
Dealership would not HONOR vehicle price quote I received and added approx$10,to the price after I arrived at the dealership
I used the dealer's "Reserve Your ePrice" button on their website in regards to a vehicle that I was interested inOn Saturday DEC I received an email from ***, Business Development Manager telling me that the price that they can offer me on the vehicle is $44,On Monday morning DEC I made an appointment at the dealership with salesperson *** ***After test driving the vehicle I decided to go ahead with the purchaseMr*** gathered all the pertinent information and brought it to the sales manager Mr***Mr*** returned and informed me that Mr*** said that the quote did not include upgrades to the truck of approx$10,There were no upgrades made to the vehicle between Saturday when I received the quote and Monday when I went to purchase itI told Mr*** and Mr*** that a quote was a quote and
National Automotive Superstore advertised for a Repo Sale from May May Included in the mailed advertisements was a chance to win BIG Prizes ($25,000, Bluetooth Smart Watch, $VISA card, Cooler, Flat screen TV, or $cash) The fine print states purchase of vehicle does not increase chance of winning On the advertisement was a scratch off and if you had any matching numbers you WIN BIG , and it states that the numbers would be "randomly selected" First issue: This was not the case
I went with my year old mom Her number was *** She explained to *** that she was not interested in buying a car and that she just wanted her gift *** (the traveling salesman) to hold she would get her gift but he wanted to talk to her first We went into ***'s office and spent hours there with him trying to negotiate my mom buying a car He had my mom drive two cars She still reiterated that did not want to buy a car and that she wanted her gift *** then took us ov
National Dodge advertised that the car I purchased had navigationthe car also did not have the manual, so I was told that they would need the GPS
National Dodge advertised that the car I purchased had navigationthe car also did not have the manual, so I was told that they would need the GPS
I bought the car after being told by the sales person *** *** don't worry the car is advertised to have navigation
I ask my Daughter in-law to come by the house and look at my new carShe noticed that there was not a navigation system in the carI called the dealership and explain to them what we found outThey again told me that they would look into it and if it does not have navigation they would have it installed
I went to the dealership the next day so they could look at the carthey said no problem once they get the car manual they will figure out how the navigation system worksI ask them to have there shop look at itthe auto repair shop said that there is no
Repair problem not fixed, horrible customer service, charged for service/parts I did not want
On 27NOV I brought my Jeep Cherokee to the dealership to be serviced(the check engine light was on)hours later I was told the issue was fixed and that it was covered under warrantyThe next evening the light came back onI called the following morning and had to argue with the staff to get my car in again ASAPI was able to get an appton 30NOV; dropped my car off at and was told my car would be ready in about hours(I had also asked for new tires to be put on the front since it was a recommendation from Monday)I was told I could rent a car through the company they use, ***, and it would be covered if the car was under warranty or I could be shuttled aroundI work on Camp Lejeune which requires base access and needed to take my dog to the vet after work, so I needed to rent the car for a few hourshours later I had still not received a call from the service depart
Arrived at to have front and rear brakes replacedI was told it would take hours to completeThe job was not completed until
I arrived at National on 06OCTto have my front and rear brake pads replaced on my Dodge Charger before I went on a road tripThe sales associate *** said it would take about hours for the mechanics to complete the jobAn hour passes by and *** returns to say that my rotors need to be replaced because they are wornI tell him that they were fine before on the drive over hereHe gives me a nod and says that it'll only be another hour and minutes before the job is doneAs I wait I notice people that have arrived hours after me are getting their vehicles*** returns and says that my calipers aren't functional and need to be replacedAt this point I tell him it's taking about hours to find a problem*** leaves at this pointAnother passes by before they start closing down and someone realizes they still have customer
I bought a car on April 23rd 2016, it has been in service since purchaseNo resolve, $down payment, trade had full tank of gas, new car had half
I purchased a used car on April 23rd 2016, went to drive home with it, found out the radio was not workingDealership is fixing it due to vehicle being covered under warrantyThis is a simple fuse issue, it is now Thursday and my vehicle is still not doneAt purchase I requested a full tank of gas, as my trade (a bigger tank) had a full tankDealership would only give me a half tank, even after I requested a full tank and they said "they would see what they could do"I put $down split between payments, upon looking at my contract more closely, I noticed that the purchase price of the vehicle was $more than advertised priceFinance went through the paperwork so quickly that we didn't see this flawThe vehicle was advertised as $21,000+ and was sold to me at $23,000+If finance hadn't rushed through the paperwork, I wo
Dealership would not HONOR vehicle price quote I received and added approx$10,to the price after I arrived at the dealership
I used the dealer's "Reserve Your ePrice" button on their website in regards to a vehicle that I was interested inOn Saturday DEC I received an email from ***, Business Development Manager telling me that the price that they can offer me on the vehicle is $44,On Monday morning DEC I made an appointment at the dealership with salesperson *** ***After test driving the vehicle I decided to go ahead with the purchaseMr*** gathered all the pertinent information and brought it to the sales manager Mr***Mr*** returned and informed me that Mr*** said that the quote did not include upgrades to the truck of approx$10,There were no upgrades made to the vehicle between Saturday when I received the quote and Monday when I went to purchase itI told Mr*** and Mr*** that a quote was a quote and
National Automotive Superstore advertised for a Repo Sale from May May Included in the mailed advertisements was a chance to win BIG Prizes ($25,000, Bluetooth Smart Watch, $VISA card, Cooler, Flat screen TV, or $cash) The fine print states purchase of vehicle does not increase chance of winning On the advertisement was a scratch off and if you had any matching numbers you WIN BIG , and it states that the numbers would be "randomly selected" First issue: This was not the case
I went with my year old mom Her number was *** She explained to *** that she was not interested in buying a car and that she just wanted her gift *** (the traveling salesman) to hold she would get her gift but he wanted to talk to her first We went into ***'s office and spent hours there with him trying to negotiate my mom buying a car He had my mom drive two cars She still reiterated that did not want to buy a car and that she wanted her gift *** then took us ov
National Dodge advertised that the car I purchased had navigationthe car also did not have the manual, so I was told that they would need the GPS
National Dodge advertised that the car I purchased had navigationthe car also did not have the manual, so I was told that they would need the GPS
I bought the car after being told by the sales person *** *** don't worry the car is advertised to have navigation
I ask my Daughter in-law to come by the house and look at my new carShe noticed that there was not a navigation system in the carI called the dealership and explain to them what we found outThey again told me that they would look into it and if it does not have navigation they would have it installed
I went to the dealership the next day so they could look at the carthey said no problem once they get the car manual they will figure out how the navigation system worksI ask them to have there shop look at itthe auto repair shop said that there is no