Brothers Motors

Thank you for your kind words, Naushad! It was a huge pleasure to work with you in transporting your vehicles! I definitely look forward to working with you again in the future!

Customers---Please read both sides! Hello Ashley, Why post the exact same review across all platforms? As a family owned company, it is already hard enough to get people to even leave reviews. That completely aside, Ashley I understand your frustration fully, but I would like for you to also consider our side as well. When you book a transportation, it is your responsibility to make sure that you can pay with the way you would like to pay. As a carrier, we booked the transportation with the broker, 2 J's Auto Transport Inc, under the terms that the payment will need to be collected via "*Cash/Certified Funds on Delivery." If you speak to your broker, they will be able to confirm that. Please note, we DO accept credit cards, but our company policy is that credit cards will need to be charged at the time of PICK UP to allow for sufficient processing time, not last second upon delivery, and that is simply for our own security, as you can hopefully understand. This is also supposed to be confirmed with us PRIOR to pick to arrange a credit card authorization form. If the broker did not inform you of that policy (Which is the policy of 99% of all transportation companies out there), that is an issue with miscommunication from the broker. Even with that, we made an honest attempt to inform the individual listed BY THE BROKER as our point of contact at delivery of the payment methods that we accept, 25 hours PRIOR to our attempted delivery (and that person, was NOT YOU, it was your father). We called one day prior to delivery on 10/9/17 at 12:05:56 PST, No answer, call was 1 minute and 13 seconds, and we left a Voicemail asking for a call back to confirm time and address. PLEASE NOTE! Your delivery time window was 4pm-7pm EST not PST for the FOLLOWING DAY. That gave you 25 hours to withdraw funds, before the time window even began. Keith J (INDIVIDUAL LISTED AS POINT OF CONTACT FOR DELIVERY) promptly called back on 10/9/17 at 12:08:52 PST with a phone call lasting 1 minute and 16 seconds where clear instruction was given that payment must be prepared in the amount of $825 Via "MONEY ORDER, CASHIERS CHECK, OR CASH". Again, there was plenty of time to withdraw money within those 2 days (25hours available for you to be able to go to the bank and withdraw funds). Our Phone calls ARE recorded, as was announced to Keith J when he called us back, and after reviewing the situation and the calls, we came to find that our dispatcher told him the time window (4pm-7pm EST), confirmed the address, and then told him of the payment methods acceptable. It is not our fault that Keith did not inform you of the payment methods. After all, he was our POC, not you, and we had no instruction to contact you at all. Nor is it our fault that the broker didn’t inform you. We did everything that we could, but please understand, we do not work for free, and we must know that we are going to be payed for the work that was done. That is simply why you were no longer given any any other option but to pay for the transportation before you can receive your vehicle.
If you have any questions, please feel free to contact me at *** with ext ***. Thank you