Brooklinen, Inc.

Hi [redacted],We are so sorry to hear of this poor experience and we will do everything we can to make this right. The truth is that we are a small team here in Brooklyn of just 5 people and we are handling a huge increase in demand right now. As a result, unfortunately, it has caused us to have...

significant delays and back ups with our customer service team and I am so sorry we didn't get back to you sooner. I want to resolve this as quickly as possible so we just issued your refund for the full amount of your order due to the inconvenience so you should be all set. Please let me know if there is anything else we can help you with. best,JustinGeneral Manager