Brookings Inn Resort

Hello, Please be advised, our polite lite was out to the water heater. We did advise guest there would be a wait, we offered a late check out knowing this would take some time. The guest was ok with that, I have never offered a refund being this was out of our control. We took care of the issue and...

even had maintenance go to the room to make sure they had hot water before they moved on with there day. At this time we see the issue was resolved, and are not offering a refund.  We do apologize to the guest, and will offer a discount in a upgraded room for the future as we do not want to have our guest upset, we work really hard to make sure guest issues are promptly addressed.  If you should have any further questions please contact me via phone [redacted] Thank you!Monique G[redacted]

Complaint: [redacted]
I am rejecting this response because: I do not know who Monique supposedly spoke to about a pilot light it was certainly not me. No one offered a late checkout or came to the room to check our water issue. Monique must be talking about one of dozens of other people that were having the same problem. She did offer a discount, and I would not say she had offered the discount if she hadn't. I do not appreciate the implication that I would lie about the discount. As I don't ever plan on being in the area again I do not need nor can I use an upgrade etc. I would like the refund promised. This business has dozens of reviews that show the same problem we had and now they have disabled their website so I and other patrons have no other options to speak to a higher level member of management. Revdex.com is my only option because she ignored my request for contact information for the owner or her supervisor. The pilot light issue is not beyond their control and is a defect in service which should be compensated. 
Sincerely,
[redacted]

Guest had called front desk to advise there was blood on her sheets. Front desk clerk locked up, went to laundry room grabbed fresh linen. She then went to the guest's room pulled linen and remade bed for guest. Front desk clerk then brought linen pulled from the bed to the front desk to show...

the manager. I seen a stain on the corner of the sheet, that did not have any blood, but a yellow stain from my opinion was a over heat mark from the dryer. The next morning the guest's demanded a partial refund, my front desk clerk let her know the situation had been handled and there was going to be no refund.
I then received a email from the guest letting me know her part of the story, after reviewing the situation and seeing the stain for my self. I then responded to the guest letting her know because the issue was resolved rite away, there was nothing else we could do for her. She then continued to contact me saying, if I did not give her a refund she was going to contact Revdex.com. I then advised guest that she can feel free to do so, she then told me I had until a certain date to respond to her, which I had already did. She said she never received and response. So I then responded, with there is nothing else we can do for this matter. She again threatened me with Revdex.com, my response please do not contact me again in the matter or the police will be contacted. she did not listen, but contacted me one more time, I did not respond after that.
Her issue was handled in a timely manner, and there was no blood found! Thank you for giving me a chance to respond. 
 
Monique G[redacted]