Brondes Ford Toledo

Had my car in for an airbag recall. For some reason they felt they needed to check my engine and let me know I had an oil leak. Drive it for 500 more miles and bring it back so we can see if the leak is "active". 500 miles later it is "active" and they can fix it for $1400. Took it for another opinion..........NO OIL LEAK!! I will never go back there again!!

Test drove a 2012 Fiat 500 today. Was supposed to meet with *** but it was his day off and he never told me. So he made plans to have *** meet with me to test drive the car. I was back within 20 minutes. Major issue with the transmission and I told *** that. He said, so do you want to think about it. He never asked if he could help me with something else or took the time to talk about what I was looking for. This is the first and last time I will go there. If they took the time to learn about each customer and how they can help them instead of worrying about making money off a customer they would be better off. They are the last people I would ever go to and then I again I would never go see them again, I would do without.

Mar. 2017 Brondes Ford installed two new batteries and new alternator. Failed next day. Jan. 21 2019 batteries again. Charged ($110) to replace one.
In March 2017 towed it to Brondes Ford in Toledo, where they installed two "new" batteries and a new alternator. Brondes Ford only dealer within AAA 5 mile limit. I paid and drove it home. Next day it wouldn't start. Service MGR. said they likely hadn't charged the "new" batteries enough. January 21 2019 my van failed to start. I had it towed there again. Today, two weeks and three false starts later, I finally got it back on Feb. 01, 2019. Who knows if it will start tomorrow. It will never see Brondes again!! It will go home to Bowling Green, even if I have to pay the tow myself! TWO WEEKS and ($110.00" to replace a dead battery under warranty???? RIDICULOUS!!!!! If FOMOCO doesn't contact me as they usually do, I WILL MOST DEFINITELY be contacting them.

I usually have a favorable visit at this location, but not the last visit. Took my car in and agreed to all service recommendations except one. Not even four days later, my car engine begins to overheat, so I pull over and call AAA. Tow truck arrives and after explaining what happened, he lifts the hood on the car and quickly corrected the problem. Some valve was loose that's connected to the antifreeze, and all the fluid was gone.

I was grateful for his help, but still had to call and use a AAA service call.

I was lied to about having an appointment with this shop, had an unnecessary inspection performed on my vehicle, and was charged over $100.
I'd made an appointment with a new shop "K" for an oil change in April & was satisfied with their work, so later made an appointment with 'K" for May 31, 2018 to have an alignment & brake light repair. The day of the appointment I was very ill, but decided not to cancel; the work was necessary before a trip. In my fevered state, I embarrassingly drove my car to the wrong shop - I mistakenly took my car to Brondes Ford, not "K" where my appointment was scheduled. Upon arrival, I told the man at the counter I had an appointment for an alignment & brake light repair, & gave him my name. He said "Ok" as he typed in his computer & asked some follow up questions. Never once did he indicate that I didn't have an appointment with their shop! Nor did he seem at all perplexed as to why I would be there, in fact he acted as if I had an appointment and knew what work I had described in detail on the phone when making the appointment. He gave me a form, indicating it was authorizing them to do the work I had requested. Uncharacteristically, I didn't read the paperwork due to my uncontrollable shivering and dripping nose & signed it believing it was approval to do the work I had an appointment for. I gave him my keys, & was given a ride home, where I slept for the next 6 hours. When I awoke with a clearer head I realized what happened; that I had taken my car to the wrong shop! I immediately called "K" to apologize & to ask if they were affiliated with Brondes in some way - I was very confused as to how Brondes would have had my appointment information. "K" said they were in no way affiliated with Brondes. I then called Brondes & a service tech came on the phone & told me all the things they found wrong with my car - $1518.54 worth of work they thought they should do (none of which except a dirty air filter was found 6 weeks prior when I had a multi-point inspection performed at "K") & confirmed they had done none of the work that my car was to have done that day. When I arrived to pick up my car, the man asked if I was feeling any better. I said I'd be a lot better if he had told me or indicated in any way that I did not have an appointment with them. He told me I did have an appointment with them. I told him that was a lie, that I had an appointment with "K" & he said "well your name popped up when I typed it in, so I thought you had an appointment". This is ludicrous, in that he wouldn't know the difference between a customer that had visited their shop once 6 yrs ago for a recall whose name was in their system & a person who had specific work scheduled to be done at a specific time w/ an appointment. I told him I felt misled into leaving my car with them after telling them I had an appointment, & them pretending that I did, & then doubling down on that farce when questioned about it. He apologized, & promptly told me I owed $107.02 for the inspection. When I told him I didn't ask for an inspection, he said it was listed on the document I'd signed. I was furious, & angrily paid & left. After calming down, I called the manager & requested a refund because: 1. The staff led me to believe I had an appointment, which caused me to leave my vehicle in their shop for 2 specific repairs, 2. The staff later expounded on this lie when they told me I did have an appointment there, when I clearly didn't, 3. I felt I'd been taken advantage of in my state of illness, & 4. The staff indicated the form I signed at drop-off was to authorize the shop to perform 2 specific repairs, and didn't tell me that they would be completing a vehicle inspection. During this phone call, the unapologetic manager agreed to refund me half of my money "as a gesture of good customer service". Seeing no further resolution possible, I accepted & received a refund of $53.51. I believe I should be refunded the full amount I paid, as I didn't request the "work" that they did, was misled into leaving my vehicle with them, and still need the alignment and brake lights fixed.

Issues with the service department. We have been told four dates already. Car was in an accident. Has been at Brondes for four weeks. Getting the run-
Toyota Prius. Original body damage repair. Later, Internal damage claimed