Brock's Moving Services

I spoke with [redacted] of the business and he said that since his duct able is so high he will be reaching out to the customer to settle. He has already given the customer [redacted] dollars fix a cracked leg as well...

as discounted the original move for the customer.

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] 
 The customer called our office to say she has not heard from the business concerning a settlement. She is also concerned that he is not a licensed or registered business.

Review: This company moved us from a 7000 sq ft house to an apartment. Moving things into 4 storage facilities. Less than 3 months later used them again to move us into a house. Started realizing items missing (also continue to). My husband initially sent a message to the company and received a very inappropriate message back. Since then in February sent a letter with a list of missing items including costs. Sent this via email as well as regular mail. Also asked for a response by March 5. We have not received a response. We paid these people almost $5000.00 and feel that if they were reputable they would either file a claim with their insurance company or reimburse us for the items missing.Desired Settlement: Either the company can file a claim with their insurance company or can reimburse us monetarily. Unfortunately some items can't be replaced. Responsibility and integrity would be nice.

Business

Response:

I spoke with [redacted] of the business and he said that since his duct able is so high he will be reaching out to the customer to settle. He has already given the customer [redacted] dollars fix a cracked leg as well as discounted the original move for the customer.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

The customer called our office to say she has not heard from the business concerning a settlement. She is also concerned that he is not a licensed or registered business.