Broadway Group

Cancelled my project, but continues to build sheds for others without extended my family the same opportunity.I had verbally contracted RDUSHEDS on August 10th 2015, to build me a 12X12 shed on my property in Apex NC. We had an agreed set price, and a day assigned for my project (Originally Aug.18th), so I invested time and money preparing my sight based on our verbal contract. On the day of the 18th, I received an e-mail from my RDUSHEDS contact claiming they couldn't build my shed that day do to escalating weather conditions. I understood and asked to reschedule the project for another date. We rescheduled the project for August 29th which was a Saturday. On August 19th, I reached out to RDUSHEDS via e-mail to ask how much it would cost to add "hardy plank" siding to my project. Instead of receiving a cost estimate back, I got an e-mail from my contact at RDUSHEDS thanking me for the opportunity, but declining to further go forward with building my shed. Puzzled, I attempted to call my contact at RDUSHEDS, but got his voice mail which I left a message(Called twice). He never returned my calls. I responded to the e-mail I received, asking why my project had been cancelled so abruptly without a reason. I received a reply back stating that for medical reasons, they could no longer commit to building my shed. I understood the situation and wished them good health going forward, but asked that he contact me should they get back into building sheds. I later found out that RDUSHEDS continued to build sheds for customers after the fact and still does to this day. They've posted projects completed via social media, and continues to take work requests via their website. I know others who have received quote request responses back from RDUSHEDS which further identifies that they are still building. Unfortunately no one from RDUSHEDS has returned my inquiries asking if I could get my shed built. To this day I still don't know the real reason why my project was ultimately cancelled, and why RDUSHEDS continues to ignore my requests for business. I feel as though I'm being discriminated on for some reason.I wouldn't have thought about filing this complaint with the Revdex.com, if it hadn't been for the fact that I invested time and money preparing for the work to be completed by RDUSHEDS. We had a verbal contract in place which ultimately was canceled for reasons that may or may not have been true at time. I do know I was lead to believe that RDUSHEDS would no longer be building sheds for the reason previously stated, but continues to build and refuses to give me the opportunity to complete my project they so abruptly cancelled earlier.Desired SettlementI would like to find out why my project was cancelled originally, and why RDUSHEDS continues to ignore the opportunity I have for them to build my shed. If the original reason was for medical reasons, then I understand the need to cancel. But since they've continued building sheds/building for other customers, why is my family not extended the same opportunity. Just doesn't seem fair nor good business practice.I don't expect to hear from RDUSHEDS regarding this matter, as all other inquires go unanswered. I have reached out several times in hope they would do what's right, but ultimately feel I will continue to be ignored for whatever reason. If anything, this complaint should help with the understanding of how not to treat your customers, or opportunities you already have going forward. Plus this stands as a lesson to be learned for others looking to have a shed built by RDUSHEDSBusiness Response /[redacted]/The customer was informed that we do not service his area, not sure what part of that is confusing to him.Consumer Response /[redacted]/RDUSHEDS response is absolutely false, and a complete fabrication with regards to this complaint. I have the entire e-mail string from RDUSHEDS from the first communications with respects to accepting the job(there was a verbal contract over the phone, and this e-mail acceptance Contract) setting up the day of the install and everything going forward. See below.From:"[redacted] Date:Mon, Aug 10, 2015 at 10:36 AMSubject:Re: RduSheds.com ScheduleWe have you on the schedule for Tuesday the 18th, we will be there between 9-9:30 weather permitting.www.rdusheds.comOn Aug 10, XXXX X:XX AM, "[redacted]" wrote:To: WebmasterFrom:[redacted] CPhone #Removed per Revdex.com regulationsAddressRemoved per Revdex.com regulationsCityApexZipXXXXXMessage:12X12x6 shed 60in double doors $1,980.00Leveling Fee $60.00Ramp (May be a wash on price depending on leveling per [redacted] over the phone) $75.00Ridge Vent $40.00Vinyl Window $140.002/6 floor joists upgrade $100.00Trim Kit $80.00Loft Package(Bumps up roof pitch to 6/12 with 7ft walls to create a 4X12 loft $210.00Possible total:(No tax due to current special) $2,685.00The shed will need to be level as there is a decline in grade towards the rear of the shed. The difference in grade is about 20in.The build site is roughly 160 ft off the main road straight on. You would park on the street(not on the grass because of irrigation lines), and carry the material to the site. The site is ready to go. An electrical outletis roughly 110 feet from the site, and I have both electrical cords and a generator with fuel at your disposal.I want the door and window installed on the front side of the building, not the gable side.Similar to the picture of the one you have on the front page of your website.You will see my request as well as the confirmation from RDUSHEDS acknowledging the day of the install. The area on the install was clearly marked on the request . In fact I spoke with RDUSHEDS on the phone to confirm they service this area which they did and advised they are in Apex on Tuesday, hence the date. After the phone conversation RDUSHEDS asked me to submit this request via their website to lock in the date.Below are more e-mails proving the continued dialog going forward confirming the job.From:"[redacted] Date:Mon, Aug 10, 2015 at 11:46 AMSubject:Re: RduSheds.com ScheduleYeswww.rdusheds.comOn Aug 10, XXXX XX:XX AM, "[redacted] C" wrote:As far as payments go, do you take a personal check?[redacted]Sent from Yahoo Mail on AndroidFrom:"[redacted] Date:Mon, Aug 10, 2015 at 11:29 AMSubject:Re: RduSheds.com ScheduleCorrect, depending on how much leveling is actually required.www.rdusheds.comOn Aug 10, XXXX XX:XX AM, "[redacted] wrote:Thanks [redacted]! Is 2685.00 the correct total?[redacted]Here is the point of the 18th when the job was cancelled do to weather. You will see a back and forth conversation regarding rescheduling my project, which ultimately was rescheduled for the 29th just as I explained earlier.From:"[redacted] Date:Tue, Aug 18, 2015 at 8:51 AMSubject:Re: RduSheds.com ScheduleWill do.www.rdusheds.comOn Aug 18, XXXX X:XX AM, "[redacted] wrote:Hey [redacted], I can't move anything around for this weekend, but I can for Saturday the 29th. Pencil me in for then.Please keep me in mind if something falls out for next week before then. [redacted]Sent from Yahoo Mail on AndroidFrom:"[redacted] Date:Tue, Aug 18, 2015 at 8:36 AMSubject:Re: RduSheds.com ScheduleOnly this weekend, or the 1st.www.rdusheds.comOn Aug 18, XXXX X:XX AM, "[redacted] C" wrote:I'm sorry [redacted], but I'll be out of town that weekend. Any chance for next week, during the week?[redacted]Sent from Yahoo Mail on AndroidFrom:"[redacted] B" Date:Tue, Aug 18, 2015 at 8:24 AMSubject:Re: RduSheds.com ScheduleWhat about the 29th?www.rdusheds.comOn Aug 18, XXXX X:XX AM, "[redacted] C" wrote:Ok. What would be the next available? This weekend is not available for me..[redacted]Sent from Yahoo Mail on AndroidFrom:"[redacted] B" Date:Tue, Aug 18, 2015 at 6:44 AMSubject:Re: RduSheds.com ScheduleIt appears that the weather is not going to cooperate today, we will need to reschedule.www.rdusheds.comOn Aug 17, XXXX X:XX PM, "[redacted] C" wrote:Ok. At this point you will see me reaching out to RDUSHEDS and asking about how much Hardy Plank would cost to add to my project. The response back gives details that they are not longer going to commit to my project for what they are saying at the time were medical reasons. Nothing at all about service area conflicts.On Aug 19, XXXX XX:XX AM, "[redacted] C" wrote:Hey [redacted], How much would it be to add Hardy plank siding to my shed?Thanks [redacted]From: [redacted] B To: [redacted] C Sent: Wednesday, August 19, XXXX XX:XX AMSubject: Re: RduSheds.com ScheduleI appreciate you offering us the opportunity, but we are going to pass ** building your shed at this time.www.rdusheds.comOn Aug 19, XXXX XX:XX PM, "[redacted] C" wrote:Hi [redacted],Im confused as to why I am receiving this e-mail from you? Can you please let me know why you are now deciding to pass ** building my shed after we had agreed on a price and everything? I don't understand? Was it because I asked for pricing on additional options? Would you please give me a call to discuss? I would really like for you to build my shed. I've already invested time and money on this venture, and would like an explanation as to why you are now pulling out.Thanks,[redacted]From: [redacted] B To: [redacted] C Sent: Wednesday, August 19, XXXX XX:XX PMSubject: Re: RduSheds.com ScheduleHealth issuewww.rdusheds.comAt this point he goes on to state that he is unsure if he will be getting back into shed building. See below.On Aug 19, XXXX XX:XX PM, "[redacted] C" wrote:Hi [redacted],I'm really sorry to hear that, and hope everything works out for you. Please pardon me for asking, but are you suspending all work indefinitely or for a period of time? I understand your situation, but if you plan on returning to shed building, I may want to holding on having someone else build mine.Thanks,[redacted]From: [redacted] B To: [redacted] C Sent: Wednesday, August 19, XXXX XX:XX PMSubject: Re: RduSheds.com ScheduleI don't know yet, waiting on more tests from cartiology.On Aug 19, XXXX XX:XX PM, "[redacted] C" wrote:[redacted],If you are not going back into shed building, do you have a recommendation for a good quality/price shed builder?Thanks,[redacted]From: [redacted] B To: [redacted] C Sent: Wednesday, August 19, XXXX XX:XX PMSubject: Re: RduSheds.com ScheduleMost places use subs, they go through a lot of them.www.rdusheds.comAgain, you will see that the company never supported any issue regarding service area. Also it would appear that their intent to cancel may not have had anything to do with health related issues as they continue to build sheds to this day. In fact, a friend of mine just received a quote request back from the company yesterday with a confirmed day and price for the install. It is my belief that this company is willing participating in dishonest business practices; as evident in their response to this complaint as the reason why, and setting up customers for work they don't intend on completing. I also feel their practices may error of the side of unlawful with respects to breaking contracts.