Broadstone Van Dorn

4/6/2025: I lived at Broadstone Van Dorn for nearly nine years and my electric bill ranged from $5-$82.00 per month until suddenly, for no apparent reason and without being notified, it increased to $231.63, an increase of more than 180%! I was never informed, nor have I ever consented to such an exorbitant increase. When I raised the matter with management, I was informed that the charges were based on shared costs for the entire building. Then in Feb 2025, I was billed $198.18. I decided to leave because the landlords do not communicate to tenants effectively and are passing on their costs to tenants. Not to mention that the place has roaches, rats, and building security is horrific. Under the Virginia Residential Landlord and Tenant Act, tenants are entitled to clear and accurate disclosures regarding charges for utilities and are not obligated to pay charges that have not been explicitly agreed upon. The Virginia Code § 55.1-1221 (B) states that landlords must provide a clear understanding of utility billing practices, and any failure to do so can result in legal liability. I have reached out to management to seek resolution for my issues with the intent to file a formal complaint with the Virginia Department of Consumer Protection or pursuing this matter in court. I spoke to another resident on the day I moved out who told me she was charged over $300 for electricity. We both live alone so it is not logical that we should be paying these high prices for electricity. Broadstone Van Dorn is not a reputable place to call home. If could rate in the negatives, the stars would outnumber the text.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

This letter is in response to Revdex.com complaint ID #[redacted] regarding an applicant at Broadstone Van Dorn in Alexandria, VA.
We pride ourselves on exceeding expectations and delivering the best customer service to our prospects, and we regret that this individual had a negative experience at...

Broadstone Van Dorn.As a team, we do our best to be consistent when communicating with prospective residents, and that means extending the same specials to everyone who tours our community. Based on that fact, we do not negotiate any rates or fees and the information this individual received regarding the amenity fee was incorrect. We sincerely apologize for the inconvenience and we hope this individual has found an apartment that suits her needs.
Since this individual’s visit to our property, we have taken steps to carefully train our associates and improve the communication with our highly-valued prospective residents.
Sincerely,
Marian S[redacted]
Business Manager