Broadmoor Apartments

Initial Business Response / [redacted] (1000, 5, 2015/09/10) */ Contact Name and Title: [redacted] VP There was a leak with her kitchen sinkOur maintenance supervisor fixed the leakHer sink started to leak againThis time we identified the leak as coming from her garbage disposalOur maintenance tech troubleshot her disposal and fixed itThe leak re-occurred after he leftWe ordered her a new garbage disposal and installed itThe problem is now fixed According to our records this process took days and there were periods in which her sink was operable I apologize for the problem with her kitchen sink but we will not compensate her thisWe made all attempts to fix the problem and did so

Initial Business Response /* (1000, 5, 2015/09/10) */
Contact Name and Title: *** *** VP
There was a leak with her kitchen sinkOur maintenance supervisor fixed the leakHer sink started to leak againThis time we identified the leak as coming from her garbage disposalOur maintenance
tech troubleshot her disposal and fixed itThe leak re-occurred after he leftWe ordered her a new garbage disposal and installed itThe problem is now fixed
According to our records this process took days and there were periods in which her sink was operable
I apologize for the problem with her kitchen sink but we will not compensate her thisWe made all attempts to fix the problem and did so

***,
I am so sorry to hear that you are having issues with you apartment home. We pride ourselves in providing outstanding customer service so your feedback is greatly appreciated. I understand that you biggest concern is with the leak that occurred in your closet. I
also understand how the carpet extract and drying process can be inconvenience. This is standard procedure with all leaks/floods. I would like to invite you to come to our office to discuss all you concerns. I am available from 9am-6pm M-F
Best Regards,
Broadmoor Management

Initial Business Response /* (1000, 5, 2015/09/10) */
Contact Name and Title: [redacted] VP
There was a leak with her kitchen sinkOur maintenance supervisor fixed the leakHer sink started to leak againThis time we identified the leak as coming from her garbage disposalOur maintenance
tech troubleshot her disposal and fixed itThe leak re-occurred after he leftWe ordered her a new garbage disposal and installed itThe problem is now fixed
According to our records this process took days and there were periods in which her sink was operable
I apologize for the problem with her kitchen sink but we will not compensate her thisWe made all attempts to fix the problem and did so

To whom I may concern;
I am writing to let you know that the complaint has been resolved and requires no further action. The tiles did not need to be re-tiled just resurfaced and the complaint is in agreement with the outcome. Please see the attached email from the complainant as they...

no longer require our assistance. 
Regards,
Broadmoor Management

6-28-2017, Entered [redacted] apartment, [redacted]  Found a new water leak coming from apartment above.  The work that had been done is now in need to be re-looked at and re-repaired.  The tenant has moved and the lease is up 6-30-17.  Broadmoor Apts. has now as of 6-26-17 a...

new On Site Manager and a new Maintance Man.  We do have good intensions for work orders to be handled satisfactory to our Tenants in the furture.. Thank you,[redacted]On Site Manager

Review: On Oct 3, 2013 I signed a year lease until Oct 2,2014 with a roommate. On March 18, 2014 I had asked the leasing office employee about the procedures of making a transfer within the complex. The lesing office employee then gave me a 60 day notice paper to fill out and sign. She then stated to me that I wouldnt be able to transfer since the roommate would not be able to stay and afford the apartment complex on her own, due to her income. I then went ahead signed the paper on March 20, 2014 and handed in the 60 day notice to the leasing office and informed them that the roommate declined and I was staying until Oct 2, 2014. On March 22, 2014 I reported to the leasing office and infomed them that my roommate has moved out and "where do I go from here". Then the assistant manager of the leasing office came to me and stated " I know, your roommate came in and signed the 60 day notice and I allowed her to leave and she returned her keys to me". I then went to speak with the assistant manager and manager on March 22, 2014 and asked that they explain to me why my roommate was able to leave. I then informed them what I was told by their employee and the assistant manager then gave me attitude and said she didnt care the roommate signed a 60 day notice and she let her leave. manager then went on to inform me that there was a balance and I had to pay the balance. If I didnt they would evict me and it would go on my credit report. So I paid the balance and then filled out another application because the manager said I had to get approved again and wait to know what the results were. I waited a month for them to then tell me I had to pay a deposit fee of $1,000 plus $1,225 in a week to keep the hold. I then informed them I couldnt do that and the employee then asked me to put it on my credit card if I had one. I mentioned to her I couldnt do that and now I am forced to stay in the apartment. They then sent me a notice to quit and to pay another fee of $3,000.Desired Settlement: Would like a refund of the money I paid for my roommates half that I believe I was forced and mislead to pay, because I also asked the leasing office to contact me as soon as possible, so I could have a meeting with all employees that were involved in this scenario; as of June 25, 2014 no one has contacted me. So from here I would appreciate that I will be able to move out. P.S. I ALSO HAD ASKED FOR A COPY OF MY LEASE AND THE LEASING OFFICE INFORMED ME THAT THEY DID NOT HAVE ACCESS TO IT.

Review: This involves Broadmoors handling of contracts/customer service issues. There was not a complaint type for both, so I am writing it into one. I have been a resident for 3 years and have to terminate my lease due to taking a job with the [redacted]. Broadmoor office has always had a reputation of being very rude to tenants, I myself included. Their customer service lacks and it shows. This is not the first time they would not work with me. I am a disabled Veteran, who has served honorably 8 years in the military, and my income is based on the GI BILL and disability pay. When the furlough of October 2013 happened, there was a possibility that I would not be able to pay my rent on time. Management stated, it was not their problem. I was trying to give advance notice, and they wouldn't even work with me. But, I let it go. I also wanted to report they way they deal with contracts. If one breaks their lease, (because one has to take a job), one has to pay one months rent, plus a termination fee of $2500? I can understand paying one months rent and losing a deposit. That I did sign a contract, but to pay a termination fee of $2500, is implausibly high.I feel that this issue may not go anywhere, but I will pay the termination fee, because I signed a contract stating I would, but I feel this fee should be investigated along with poor service. This fee is unreasonably high, especially in the state of the economy. I trust, this issue will help someone else who has had a similar situation as I am having right now.Desired Settlement: It would be desirable to not have to pay the full termination fee of $2500, but if that does not happen, just to have a explanation of why $2500 exists when you have to pay one month rent as it is. T lack of service should be explored too. I would be happy to know that other tenants will not have to go through this.