Brinkster Communications Corporation

Brinkster is happy to refund the disputed amount to the customer, however, the name listed does not correspond to our customer base.  Brinkster needs the user name of the customer that he would use to log into his Brinkster account, or the contact email address on his account. We are unable to...

find the account that he is referencing and so unable to refund until we get this information.  He can also contact our billing department by submitting a case to billing 24 hours a day, or calling [redacted] option 3 or contacting us at live chat from 7 am to 12 noon Arizona time.  This customer can also email us at [redacted] with his request.

August 5, 2016  Complaint ID: [redacted] Date Filed: 7/13/2016  Response to Complaint  Brinkster Communications Corporation (“Brinkster”) has reviewed the complaint filed by [redacted].  Unfortunately, Mr. [redacted] has not provided...

Brinkster with any evidence to support the double billing claim made in the complaint.   Should Mr. [redacted] provide such evidence, Brinkster is willing review the documentation to determine if a credit is due to the account.  Mr. [redacted]’s claim that his site was down “30% of the time” is also disputed.  Mr. [redacted] was hosted on a shared server, and such a significant percentage of downtime would have generated many complaints from other customers.  Brinkster’s records do not indicate any such significant downtime or complaints from other customers in the shared hosting environment.  Brinkster’s terms of service also make the customer aware that Brinkster is not responsible for damages as a result of downtime due to the fact that the shared hosting environment can create outages due to traffic generated by other customers that is beyond Brinkster’s control.  Brinkster disagrees with Mr. [redacted]’s claim that there was an agreement in place for free or $1.00 (per account) email hosting.  At one point, Brinkster did offer both free and $1.00 (per account) email hosting. However, Mr. [redacted] was properly notified that the monthly cost for email hosting was increased to $2.39 per month.  Brinkster apologizes for any perceived miscommunication between its customer service team and Mr. [redacted].  However, a review of the online chat transcripts reveals that Brinkster representatives made a sincere effort to assist Mr. [redacted].    Finally, Brinkster’s records indicate that Mr. [redacted] paid a total of less than $300.00 for web hosting services.  Accordingly, it is unreasonable to demand reimbursement of $300.00.  This is especially true considering that Mr. [redacted] alleges that web hosting was down only 30% of the time (which Brinkster disputes).  It is also unreasonable to demand compensation for customer service communication issues.  Brinkster is, however, willing to remove Mr. [redacted]’s credit card information from its system and allow monthly invoice billing.    Brinkster believes that this response adequately addresses the complaint and is hopeful that the matter will be closed without negative impact on Brinkster’s Revdex.com grade.

Dear Mr [redacted],Attached is the ledger showing all the payments that you have made to Brinkster since September 2013.  The Mini hosting package which does include the Website Builder was paid on September 9, 2013 in the amount of $129.60.  This payment was for 24 months.  This is equal to $5.40 per month.  I have credited your account for 12 months of the 24 months, which is $64.80.Your hosting is due to renew again now for the next 12 months, and I have taken off the $64.80, as well as the Attack protection, so the amount due for the next 2 years (24 months) of website hosting is $43.68. If that is acceptable, you can log in and put in your credit card and pay this amount for your next 2 years of hosting. If you no longer want hosting, I will refund the $64.80 and close your account bsdpm on October 9, 2015.Please let me know if your website builder has not worked for longer than 12 months.  [redacted]

I have reviewed the response made by the business in reference to complaint ID 10791444, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I find it funny they have no idea which account I am talking about, I have an open case & their system, case number is CAS-97318-Y3W8Z0. For security reasons the name on the account is Homer Burton. And have spoken to their billing support endlessly about this, but they dont know who has a open Revdex.com complaint in their own internal system?A refund is fine but currently I have removed my credit card information from their system to stop further charges, please advise here how to proceed with refund to my credit card?I was offered 2 months refund by their billing department but again they have no idea who is making this complaint? 2 months is not acceptable but the terms asked for in the Revdex.com complaint is.The advertisement under www.brinkster.com/mini is still false advertising. This needs to be updated and corrected as their is an untold number of customers they are doing this to. A refund is acceptable but the false ad being posted to the public must also be corrected.

Regards,

Daniel Martin

Brinkster provides inferior web hosting services and falsely advertises 24 hr support. The company claims 24x7x365 support however I have experienced hold times of 15 min. Their system disconnects the call after 15 mins in which I repeatedly call back only to get no reply. This is during normal business hours 7-5pm MST as advertised on their website. The support number I am using is [redacted] as provided on their website. My clients website is hosted on their servers and the site is constantly down. When support is reached after multiple calls and disconnects the employee simply "fixes" the problem on their end without an explanation of what was wrong on their side. I am frustrated at this customer experience and want to warn others of using their services.