Brightwood College

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Good Evening MsBejarano, This email is in response to the complaint from [redacted] against the Brightwood College campus in Riverside, California, received from your office dated July 18, Upon receipt of this complaint, I was immediately notified of the student's concerns regarding collection efforts Campus President, [redacted] , requested a review of the actions taken by the collection agency used when students fail to meet their payment commitments with the campus From these investigation efforts, we are able to confirm that there has been no credit reporting against Ms [redacted] Additionally, we reiterated our expectations with this third-party servicer Ms [redacted] is paid in full as of June, 2017, therefore there should be no further contact made for collections If she should receive any additional calls or negative experiences from a representative of our college, she can call me directly for immediate assistance at ###-###-#### or at [redacted] We sincerely wish Ms [redacted] the best in her future endeavors [redacted] Compliance Consultant, Student Ombudsman, & Lead TIX Coordinator EDUCATION CORPORATION of AMERICA Grandview Parkway, Suite Birmingham, AL [email protected] Toll free: ###-###-####, Internal Ext Fax: ###-###-#### Pplease consider the environment - do you really need to print this email?

[redacted] ***

I continuously get calls every month stating they are the Education Corporation of America calling to collect a debtThis happens every month after I already submit my payment online either on time or before the date it is dueIm usually able to reconnect with them by calling back and sending them a screenshot of the receipt and confirmation codeThey called again last month on the 13th, when my payment isnt even due till the 15th, I had submit my payment the following dayLater that same month I received an email stating my credit score decreased substantially due to a payment being "deferred"I have tried calling them back multiple times to no availI have left a voicemail stating my name, number, and situation and have yet to receive a call backI have another student loan out in my name as well and pay them both regularly and efficientlyI have done my part in paying them on time yet continuously receive calls stating I haven't paid and now my credit score has taken major d

May 27,
*** ***The Revdex.com
** East 33rd Street - 12th Floor
New York, NY
Re: Case
"">#*** *** ***
Dear *** ***
Kaplan College would like to thank the Revdex.com for contacting us
regarding the inquiry submitted by one of our current students, *** ***We take
seriously any indication that our students may be dissatisfied with their
experience at Kaplan College San Diego, and we appreciate the opportunity to
address this matter
Upon receipt of this complaint, Kaplan College San Diego has
been in direct contact with *** *** to discuss his concernsHe is aware of the documentation that he
needs to provide the campus to resolve the matterWe are
confident that his concerns will be resolved to his satisfaction
We hope that this response is helpful. Please notify me should you require additional
information
Sincerely,
*** ***
Executive Director

Dear *** ***,
Re: Complaint ID # ***
We have reached out to the student to address her concerns This matter has been resolved to the student's satisfaction
Best Regards,
*** ***

Good Morning Ms***Pell Grant posted to Ms*** ledger on Nov9th, Her account has a zero balance as of Nov 9th, We followed up with the collections agency, and they confirmed that the file was closed 11/9/through our automated processThe student has not been
contacted since 11/8/We’ve called/text this student multiple time and she has not responded to meI will make another attempt to reach out today. We believe to have resolved this issue for Ms*** unless otherwise notified and wish her a great holiday season.*** *** COMPLIANCE CONSULTANT Student Ombudsman and Lead Title IX CoordinatorEDUCATION CORPORATION of AMERICA*** *** ***, Suite ***, AL ***@***.comToll free: ***-***-***, Internal Ext ***Fax: ***-***-

Just to let everyone know that this school is garbage and they're only in it for the money and when I finally realized that, I decided to withdraw my application, I was treated like cooked *** (please excuse my french), they refused to give me back my paperwork, the so called admissions guy hung up on me cause I guess he was upset when they realize that they're not getting any money from me, even the so called director was being extremely rudeI don't know how they expect me to come to a school when they can't even explain to me what the program is all about that's just ridiculous they literally sent me to three different people and no of them knew how to explain the program to me,can't answer any of my questions and eventually they set up an appointment for me to come in to watch an introductory video about the program so how do you expect me to come to your school when 0/people are able to explain a program to me or answer any of my questions

Dear Sir or Madam:
This response is regarding a complaint filed by Mr. [redacted] for Kaplan College - Vista, CA
"">On September 2014, Kaplan College Campus President [redacted] spoke with Mr[redacted] regarding his complaint
Mr[redacted] explained that he had not heard back from the State regarding his test
date and was therefore unable to take the testAt this time Ms[redacted] provided him with
two email addresses for contacts at the State so that he could follow up with
the X-Ray board regarding his application
X-Ray Program Director Patrick [redacted] followed up with Mr[redacted] on September 17, to ensure that he had heard back from the State Mr[redacted] confirmed that he received new application papers in the mail that he would be completing and submitting shortly Mr[redacted] confirmed that Kaplan College would pay for the $
testing fee per its policy for all first-time test taking graduates Additionally, Mr
[redacted] encouraged Mr[redacted] to attend the refresher courses at the College offered to all graduates
before taking the test, and Mr[redacted] agreed that he would attend
At this point the matter is resolved and we request that the Revdex.com close the matter
Thank you,
[redacted]
Campus President
Kaplan College-Vista
l[redacted]@kaplan.edu

[redacted] and [redacted] from Kaplan College spoke with Ms[redacted] on 6/3/regarding
her Revdex.com complaint #[redacted]
"> Ms[redacted] confirmed that
Kaplan would be covering the additional $testing fee that resulted because
the campus switched providers between [redacted]'s original testing date that she
did not show for and the rescheduled date
Ms[redacted] confirmed the
upcoming test date on June 26th at 7:am and the mandatory practice date on
June from 1:pm - 5:pm with [redacted] on the phone and followed up with
the information in writing[redacted] confirmed receipt of the
information.
At this point the matter is
resolved

Hi Revdex.com Northeast California, I've attached the funding plan for Ms. [redacted] that shows the line item for the long term payment plan of 861.01 along with her electronic acknowledgement signature. The long term payment plan is zero interest and is designed to help the student fund their program...

without an additional hardship of interest payments. We would be more than happy to speak with Ms. [redacted] at her earliest convenience and assist her in every way we can.   Thanks for making us aware of this issue.[redacted]Campus PresidentBrightwood College - Sacramento

Thanks [redacted]. I will call you and help you with this at the number provided below. I will talk with our FA department along with the gentleman you spoke with and get back with you shortly. Are you moving to Nevada for good? Will this number still be a good number to reach you?Thanks,[redacted]Campus PresidentBrightwood College - Sacramento

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Good Evening Ms. Bejarano,   This email is in response to the complaint from [redacted] against the Brightwood College campus in Riverside, California, received from your office dated July 18, 2017.   Upon receipt of this complaint, I was immediately notified of the student's...

concerns regarding collection efforts.  Campus President, [redacted], requested a review of the actions taken by the collection agency used when students fail to meet their payment commitments with the campus.  From these investigation efforts, we are able to confirm that there has been no credit reporting against Ms. [redacted].  Additionally, we reiterated our expectations with this third-party servicer.   Ms. [redacted] is paid in full as of June, 2017, therefore there should be no further contact made for collections.  If she should receive any additional calls or negative experiences from a representative of our college, she can call me directly for immediate assistance at ###-###-#### or at [redacted]   We sincerely wish Ms. [redacted] the best in her future endeavors.   [redacted] Compliance Consultant, Student Ombudsman, & Lead TIX Coordinator EDUCATION CORPORATION of AMERICA 3660 Grandview Parkway, Suite 300 Birmingham, AL 35243 [email protected] Toll free: ###-###-####, Internal Ext 1406 Fax: ###-###-#### Pplease consider the environment - do you really need to print this email?

[redacted]

Brightwood is the worst school in Charlotte! The administrstion starting from the President down to the Program chair doesn't care but are quick to be fake to your face. As a student I have watched the Dean completely tear instructors apart and downgrade them no matter who is around. The campus president does nothing but sit in her office and when she sees students she is completely fake. I am so glad I made it out but its going down fast and the doors need to be shut. I feel for the other students and instructors. Would never recomend this place. Its ratchet!

Review: Kaplan college is using money from Veteran GI Bill leaving the Veteran in debt. Kaplan will certify our classes to the VA. The VA will pay the full cost of the class to Kaplan. Then Kaplan will go back and change the certification of the Veteran. This causes an education over payment to be paid by the veteran back to the VA, and Kaplan gets to keep the extra money that should have been paid to the veteran for their GI Bill. It a perfect bait and switch scam that is targeting a large group of veterans at Kaplan College. When we approached Kaplan they will not deal with us to correct the situation.Desired Settlement: That Kaplan stop stealing US Veteran GI Bill money and refund debts they have caused the Veteran to occur while taking our money.

Business

Response:

May 27, 2014

The Revdex.com

** East 33rd Street - 12th Floor

New York, NY 10016

Re: Case #[redacted]

Dear [redacted]

Kaplan College would like to thank the Revdex.com for contacting us

regarding the inquiry submitted by one of our current students, [redacted]. We take

seriously any indication that our students may be dissatisfied with their

experience at Kaplan College San Diego, and we appreciate the opportunity to

address this matter.

Upon receipt of this complaint, Kaplan College San Diego has

been in direct contact with [redacted] to discuss his concerns. He is aware of the documentation that he

needs to provide the campus to resolve the matter. We are

confident that his concerns will be resolved to his satisfaction.

We hope that this response is helpful. Please notify me should you require additional

information.

Sincerely,

Executive Director

Review: I attended Kaplan College from 2012 to 2013. I completed my externship and was then supposed to take my state test but I wasn't notified that the payment of one hundred dollars was required one month before testing so I missed the deadline. Because this happened I was told I'd have to pay another two hundred and twenty five dollars and then they would send a letter in the mail stating where and when I would take my test so I paid that amount but never received a letter. Since then I've gone into the school several times to speak with the program director about the issue and he gave me a phone number to call and said to be patient. I've called the number dozens of times and never once got an answer. I'm continually paying a hundred dollars a month and am eighteen thousand dollars in debt to a profession I have nothing to do with, I cannot afford this anymore and I now have no interest in proceeding with this school.Desired Settlement: I need to have my debt differed.

Business

Response:

Dear Sir or Madam:

This response is regarding a complaint filed by Mr. [redacted] for Kaplan College - Vista, CA.

On September 8 2014, Kaplan College Campus President [redacted] spoke with Mr. [redacted] regarding his complaint.

Mr. [redacted] explained that he had not heard back from the State regarding his test

date and was therefore unable to take the test. At this time Ms. [redacted] provided him with

two email addresses for contacts at the State so that he could follow up with

the X-Ray board regarding his application.

X-Ray Program Director Patrick [redacted] followed up with Mr. [redacted] on September 17, 2014 to ensure that he had heard back from the State. Mr. [redacted] confirmed that he received new application papers in the mail that he would be completing and submitting shortly. Mr. [redacted] confirmed that Kaplan College would pay for the $100

testing fee per its policy for all first-time test taking graduates. Additionally, Mr.

[redacted] encouraged Mr. [redacted] to attend the refresher courses at the College offered to all graduates

before taking the test, and Mr. [redacted] agreed that he would attend.

At this point the matter is resolved and we request that the Revdex.com close the matter.

Thank you,

Campus President

Kaplan College-Vista

l[redacted]@kaplan.edu

Review: My experience through the ADN program has been a nightmare. Policies were changed mid semesters and students were told one thing , while others were told other things. We had great teachers quit mid semester as well as others who were fired (they were the ones we actually praised the most during our schooling). I finished my ADN program in September '14 and was told we needed to comeback to the school when we received our ATT to register for the test and the school would pay for the test. I moved from California the day our schooling ended and contacted the Assistant director of nursing in Mid October to tell her that I was wondering how I would get my test and registration taken care of since I no longer lived in the state. She assured me she would work with me to register and I wouldn't have to go back to do that. I then received my ATT 2 days after the email and called her immediately to try and schedule my NCLEX. I then waited for almost a week with no response. So I went online and registered myself as well as paying for the test. I then received a call back after I had registered for my test and explained what I did only to find out that I would not get reimbursed. I was upset but told myself to just eat the 200.00 that Kaplan stated they would pay for because it was my fault to assume it would be easy to get reimbursed. I then received an email incentive from the school just days before I was to take my NCLEX stating I could receive a 250.00 gift card if I jumped through hoops taking multiple tests and remediating all the test and 1200+ extra questions before I took my NCEX as well as passing my NCLEX on the first try. It would have been impossible to do all the tests and questions and remediated all of this before my test. I took My NCLEX and passed on my first try. I emailed asking if I would still be able to participate and have not received a response to the incentive . I am just very upset to think that I am out of a possible $450.00 . I have over 50,000 in student loans and if things were explained and the incentive was put out there giving each student same amount of time and opportunity then I wouldn't be having this issue. Between all the constant changes in policies with testing and grading, as well inconsistencies.I feel like you might have more problems on your hand than just mine. I am very upset to think that I am out of pocket 200.00 for a test that everyone else had paid for by Kaplan,as well as the opportunity to get an extra 250.00 gift card that everyone else who is taking their tests weeks after me can getDesired Settlement: Honestly, If I could get the money back I would be thrilled, but seeing as how I have already made a complaint with the corporate office of Kaplan and I haven't even received a response like I was promised in the email that was automatically generated I would doubt I could get it from them still. I have spent so much money and I feel like the money was not well spent. Just a bummer I didn't look on the Revdex.com before I chose this school

Business

Response:

Dear [redacted],

Review: I attended Kaplan College from June 2014 to March 2015. There were constant problems with getting in contact with my advisors once I got to the clinical and externship part of the program. I completed my externship in February 2015 and was supposed to take my state licensing exam in March of 2015. After repeated failed attempts to contact my advisor and find out when and where I was supposed to be, I finally got a call the week before the exam and was informed that since I didn't attend the prep/refresher courses (that I was not told about) that I couldn't take the exam in March and would have to wait until April. I tried repeatedly to get a hold of my advisor regarding the April exam and was told there would not be an exam in April and I would have to wait until May. In May I was able to get a hold of someone at the school and was told that since I didn't take the exam in March I had to pay a rescheduling fee of $30, even though it wasn't my fault I missed the March exam, I paid the $30 rescheduling fee then a week later I received a call and was told that the May exam was being cancelled and I would have to wait another month. Now we are in June and I received a phone call telling me that because they cancelled the May exam and are now using a different test provider, I have to pay an additional $60 to take the exam. Future potential students need to be aware that the school is extremely disorganized and they, the student, will have to pay for the school's disorganization and mistakes when it comes to scheduling the clinical and externship sites as well as taking the licensing exams.Desired Settlement: The school needs to be held responsible and accountable for their disorganization and mistakes. The students should not have to pay additional fees for actions the school has taken which affect the scheduling of clinical/externship sites (which caused some of my classmates to be dropped from the program) or exam dates (which affect the students potential to obtain a job)

Business

Response:

[redacted] and [redacted] from Kaplan College spoke with Ms. [redacted] on 6/3/15 regarding

her Revdex.com complaint #[redacted].

Ms. [redacted] confirmed that

Kaplan would be covering the additional $60 testing fee that resulted because

the campus switched providers between [redacted]'s original testing date that she

did not show for and the rescheduled date.

Ms. [redacted] confirmed the

upcoming test date on June 26th at 7:30 am and the mandatory practice date on

June 25 from 1:00 pm - 5:00 pm with [redacted] on the phone and followed up with

the information in writing. [redacted] confirmed receipt of the

information.

At this point the matter is

resolved.