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Briggs Kia

3137 S Kansas Ave, Topeka, Kansas, United States, 66611-2201

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Briggs Kia Reviews (%countItem)

I went to Briggs Kia Dealership to have my car serviced for an air bag malfunction only. The courtesy check given for my light repair was false.
When I left the car lot my right light signal was clicking rapidly but I thought it was a new system. Not knowing, a friend of mine said my back tail light and reverse light was out and also the front left headlight. I got this "fixed" Thursday, *** at the dealership and the issue occurred *** but I'm sure it was the same day but I had not noticed it. The next day, ***, I called the dealership and told them the problem. They said I may have an electrical problem. I told them that I cant come to *** because of my schedule but if I do, would I have to pay again. He laughed but I wasn't having it. ***, the service tech I talked to, said he would talk to his boss and call me back. Never did. Later that day I looked and found that my plug to connect the tail light and reverse light was unplugged, and pushed down like it was hidden which I find fault of the mechanic for this. I would like to be reimbursed for this service and no longer will I go to them for any services period. This was my first and last time going through them for anything.

Desired Outcome

Refund me for the light replacement services only.

Briggs Kia Response • Jan 10, 2018

Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***
Briggs Kia listened to the customer's concerns. An investigation revealed that the Technician that worked on the vehicle did not re-install the plug into the housing and connect the bulb all the way into the light bulb socket as required. We have done as Ms. requested and sent her a refund check for the amount of the repair of the bulb. If there is anything else we can do, please give me a call at ***. Thanks!

Customer Response • Jan 16, 2018

(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you.

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Address: 3137 S Kansas Ave, Topeka, Kansas, United States, 66611-2201

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