Bridal & Veil Reviews (1)
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Bridal & Veil Rating
Description: Wedding Supplies & Services, Lingerie, Mens Clothing & Furnishings - Retail
Address: 1233 Camino Del Rio S, San Diego, California, United States, 92108
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Review: I am currently making payments on a dress I am going to order at this store. They sent me a coupon in the mail that said I get a free veil with a dress purchase over $1250 (it does not have any restrictions on the coupon). My dress is well over that amount, so I thought, "Great, I'm going to go in and pick out my veil." They would not honor the coupon because I had a 20% discount on my dress (which still left my dress at over the $1250). It did not state that policy on the coupon, so my mother questioned why they would not honor it. The situation turned very ugly when the sales girl started being VERY rude and arguing with my mom in front of me, my maid of honor, and several other people in the store. Then the manager came out and said it was a printing error and they just weren't going to honor it, even though it was THEIR error. He then was literally YELLING at my mom!!!! I could not believe this was happening. He then proceeded to say they would not order my dress and send me to collections for the remaining amount!!!! This is the WORST store I have ever shopped at in my whole life!!!! I want them to refund the $600 I have placed on the dress so I can take my business to someone professional with customer service skills
Business
Response:
SHE PRCRIVED DOUBLE DISCOUNT ON HER DRESS
10% IS A STANDARD (SHE PRCRIVED 20%) AND HE MADE
RCRCPTION FOR HER TO MAKE PAYMENTS TO REACH HER 50%
DEPOSIT- WHICH BR $1859.14 NOT ONLY THAT SHE IS MEASURING
SIZE 20 AND SHE WANTS TO ORDER SIZE 12- THIS IS FOR SURE TROUBLE
IN FUTURE SOMETHING WRONG WITH HER THINKING IF SHE WANT TO CANCEL
HER ORDER SHE WILL LOSE $1400 FOR HER CANCELLATION FEE AS SIGNED IN
CONTRACT- WE HAD CLEARLY EXPLAIN HER THAT YOU CAN NOT GET A FREE
VR AS YOU HAVE REACHED DOUBLE DISCOUNT- REFUND FOR $200 AFTER
CANCELLATION- BRIDE & VEIL
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
12:03 PM (7 minutes ago)
to me
Hi [redacted],
There is no new information. I went and cancelled my order and they kept a $400 cancellation fee. But it is definitely not right that I had to pay $400 when the manager is the one who said he was not going to order my dress. I would like the complaint to be closed as not satisfied please.
Thank you,
Regards,