Bridal Elegance & Formal Wear

First off I would like to say my apologies again to the bride and groom that they were not satisfied with my services I felt that we went above and beyond to help them plan the wedding of their dreams If something was not as wanted I corrected it and made it right I've been doing this business for years and customer service is what I specialize in We did call two of the bridesmaids back in because the company they were ordering bridesmaids gowns from recommend that we put them in other sizes than what we originally had documented because they were not a good fit for how the dresses would be cut We consulted with a seamstress to the sizes and the charts and had her re-measure the girls for the closest fit This is no charge to the customer, and the way that bridesmaids dresses are cut you put them in the biggest measurement size because sometimes the seams are cut and you cannot let them out Due to the style of the dress we wanted to make sure that if someone was a in the bust a in the waist and a in the hips that we were going with a good fit for themWe ended up going up from a size to an after a consult with the seamstressThe customer was insisting on a and I wasn't feeling good about that sizeSo I asked the seamstress to take the time and re-measure her and look at the original dress we had in - Mind you she normally charges for this but I was determined to have it correct for her The next girl was a in bust a in waist and in hips and tried on a bridesmaids size and insisted on a We had her remeasured and said if she lost lbs I would be ok with a otherwise I would ask to go higher I'm not sure if it was because we would have to charge for a larger size or not but I would have waived that fee if we had to do it I was already taking a huge hit on the dresses by matching a competitor and they gave an additional 15% off that price which I normally don't do I agreed to do it because we were getting the bridal sale and tuxedos The bride did call me repeatedly about the tuxedos She stated when she returned them that she was so upset that there was a button impression on the shirt that it ruined her photographs I apologized and refunded them the $I had charged the groom for his shoes and pocket square That wasn't going to fix it for her, she asked that the Nedrebo's company do something more for her I did contact that company several times and they wouldn't budge They felt that my refund was suffice, that the impression was the first time they had ever seen that on a shirt and they didn't know how it was made If we had noticed it when picking it up we would have just put water on it to make it disappear but no one at our shop noticed it because it was faint The way tuxedo's work we receive them in Monday through Thursday and call when we receive them to the appropriate people renting them and tell them to come pick them up and try them on Sometimes we don't get tuxedo's in until Thursday for a Saturday wedding because they are a rental the company has to clean them from the week before and resize them and repackage and bill them out and then drive them up from Madison Not unusual at all to call on a Thursday morning to say they are here If they come in and something that I can't alter here doesn't work we call for a replacement and that arrives the next day Again nothing out of the ordinary I looked over the measurements and we did have the customers try on sizing pants, sometimes people could be changing sizes due to weight gains or losses, sometimes the pants that are rented are a little different than what was tried on and we re-order new It's a rental and we try to do the best we can Even when you are purchasing a dress the gown is made by several different people and the size you try on could be up to inch different than the one madeSo we try to be very careful to help the customer select a size that is close so they don't have to do a lot of alterations to the gown once it is received The bride did call repeatedly to me and said that she never heard anything from the tuxedo company and was upset that they wouldn't contact her I did talk with the owner of the company and he stated that he would be willing to give the $but nothing more We tried our best to give the best customer service possible and we strive to have everyone look the best on their wedding day What people don't realize in this business you are limited to having company delivery from Madison so it's not uncommon for a Saturday morning delivery at am The sizing on the tuxedo is also an approximate for gentlemen and sometimes we have to do adjustments

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I think the customer misunderstood what the resolution was for this dress.  The original dress was too small according to the customer so I had instructed Missy to take the stock dress and give her an additional 20% off the dress price (her original price of the gown) and also pay the...

alterations . I would like this complaint withdrawn and I think I went above and beyond what I should have for the customer, she signed for a size 2 and that's what I ordered per request but I'm rectifying the situation by giving her the new dress in exchange for her original dress and she also is getting her alterations for free and an additional 20% off.  I don't think anyone was rude to her and it's difficult for me to have a conversation with her as she is working during the day and I'm not available after 5 pm today. I think it's unfair and unjust to a company when someone does this.

First off I would like to say my apologies again to the bride and groom that they were not satisfied with my services.  I felt that we went above and beyond to help them plan the wedding of their dreams.  If something was not as wanted I corrected it and made it right.  I've been...

doing this business for 23 years and customer service is what I specialize in.  We did call two of the bridesmaids back in because the company they were ordering bridesmaids gowns from recommend that we put them in other sizes than what we originally had documented because they were not a good fit for how the dresses would be cut.  We consulted with a seamstress to the sizes and the charts and had her re-measure the girls for the closest fit.  This is no charge to the customer, and the way that bridesmaids dresses are cut you put them in the biggest measurement size because sometimes the seams are cut and you cannot let them out.  Due to the style of the dress we wanted to make sure that if someone was a 20 in the bust a 14 in the waist and a 16 in the hips that we were going with a good fit for them. We ended up going up from a size 16 to an 18 after a consult with the seamstress. The customer was insisting on a 16 and I wasn't feeling good about that size. So I asked the seamstress to take the time and re-measure her and look at the original dress we had in -  Mind you she normally charges for this but I was determined to have it correct for her.  The next girl was a 18 in bust a 20 in waist and 20 in hips and tried on a 14 bridesmaids size and insisted on a 16.  We had her remeasured and said if she lost 5 lbs I would be ok with a 16 otherwise I would ask to go higher.  I'm not sure if it was because we would have to charge for a larger size or not but I would have waived that fee if we had to do it.  I was already taking a huge hit on the dresses by matching a competitor and they gave an additional 15% off that price which I normally don't do.  I agreed to do it because we were getting the bridal sale and tuxedos.  The bride did call me repeatedly about the tuxedos.  She stated when she returned them that she was so upset that there was a button impression on the shirt that it ruined her photographs.  I apologized and refunded them the $34.65 I had charged the groom for his shoes and pocket square.  That wasn't going to fix it for her, she asked that the Nedrebo's company do something more for her.  I did contact that company several times and they wouldn't budge.  They felt that my refund was suffice, that the impression was the first time they had ever seen that on a shirt and they didn't know how it was made.  If we had noticed it when picking it up we would have just put water on it to make it disappear but no one at our shop noticed it because it was faint.  The way tuxedo's work we receive them in Monday through Thursday and call when we receive them to the appropriate people renting them and tell them to come pick them up and try them on.  Sometimes we don't get tuxedo's in until Thursday for a Saturday wedding because they are a rental the company has to clean them from the week before and resize them and repackage and bill them out and then drive them up from Madison.  Not unusual at all to call on a Thursday morning to say they are here.  If they come in and something that I can't alter here doesn't work we call for a replacement and that arrives the next day.  Again nothing out of the ordinary.  I looked over the measurements and we did have the customers try on sizing pants, sometimes people could be changing sizes due to weight gains or losses, sometimes the pants that are rented are a little different than what was tried on and we re-order new.  It's a rental and we try to do the best we can.  Even when you are purchasing a dress the gown is made by several different people and the size you try on could be up to 1 inch different than the one made. So we try to be very careful to help the customer select a size that is close so they don't have to do a lot of alterations to the gown once it is received.  The bride did call repeatedly to me and said that she never heard anything from the tuxedo company and was upset that they wouldn't contact her.  I did talk with the owner of the company and he stated that he would be willing to give the $75 but nothing more.  We tried our best to give the best customer service possible and we strive to have everyone look the best on their wedding day.  What people don't realize in this business you are limited to having company delivery from Madison so it's not uncommon for a Saturday morning delivery at 9 am.  The sizing on the tuxedo is also an approximate for gentlemen and sometimes we have to do adjustments.

I was running out of time to locate a flower girl dress for my eldest daughter's wedding. And had found customer service and kindness rare while calling different places in my mad search. Lu Ann, at Bridal Elegance went out of her way to help me and was very understanding of my needs. She even took pictures of the dresses and sent them to my phone, so I wouldn't have to make the drive in to the store if I didn't need too. While we ended up not buying from this store [ my bride found what she wanted in Texas] I highly reccomend them to anyone who is searching for the perfect dress. The caring customer service went far above anything I had expierinced so far. Thank you Lu Ann for all you did to try and help this very frazzled mother of the bride!

Review: I ordered my bridesmaid dress back in December. An associate Cathy measured me, based on my measurements she said I needed a size two in this brand of dress. I expressed concern saying I was not a two. She told me to trust her that sizing with dresses vary base on designers and that my measurements show in her book that I needed a two. I picked up my dress when it arrived and paid in full. The dress was too small. They told me to come back in May and it would be an easy fix. I came back, they let out the dress it still didn't fit. The seams didn't match it looked really tacky. I brought in my original receipt and showed them the measurements. Missy rolled her eyes when she saw Cathy did it and expressed that they had issues with her and she measured me wrong; that I was a size 6. I have already paid 175 dollars for a dress I have yet been able to wear. They now want me to pay for the used sample dress. I do not think I should be punished for an employee's mistake. I should be able to give them the new dress and I get the used sample dress fitted to my size a size 6. I have never had a business treat me so poorly, the wedding is in August and I don't have a dress that fits because of their error.Desired Settlement: They keep the brand new dress I paid for and give me the used sample dress fitted to the size they should have originally ordered me if they would have done their job correctly.

Business

Response:

I think the customer misunderstood what the resolution was for this dress. The original dress was too small according to the customer so I had instructed Missy to take the stock dress and give her an additional 20% off the dress price (her original price of the gown) and also pay the alterations . I would like this complaint withdrawn and I think I went above and beyond what I should have for the customer, she signed for a size 2 and that's what I ordered per request but I'm rectifying the situation by giving her the new dress in exchange for her original dress and she also is getting her alterations for free and an additional 20% off. I don't think anyone was rude to her and it's difficult for me to have a conversation with her as she is working during the day and I'm not available after 5 pm today. I think it's unfair and unjust to a company when someone does this.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.