Brenda's Birds Reviews (%countItem)
Brenda's Birds Rating
Address: 14428 S Military Trl, Delray Beach, Florida, United States, 33484-3720
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+1 (561) 637-0481 |
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Fantastic experience and really nice birds. Brenda and staff were very welcoming and also followed up after the sale, checking on my baby Parrolets progress.
Thank you. Our pleasire!
The owner and workers are very caring .They always help me to pic the right bird for me .They care a great deal about the birds .Robert is the face of brendas birds .Without him it would not be the same .
I was very happy! The staff was very knowledgeable and nice. The place was clean and they had alot of different kinds of birds. I would recommend them to all my friends
Thank you
Thank you
I love you guys, especially Petey❤️ You all go out of your way to help me and my birds
Thank you
Amazing store with a variety of birds, supplies and their employees are always there to help.
Thank you!
's Birds are amazing. I purchase two of my birds from them (Queen Of Barvaria Conure & Sun Conure) I have been receiving service from them over the last 10 years. ***, *** and Pop are amazing, The store is always neat, staff is very knowledgeable with my concerns during breeding season. I could not have chosen a better place to purchase my birds from. From grooming to boarding or just purchasing food.. ***'S BIRDS IS AWESOME! I would recommend ***'s birds to everyone.
Ok friends,
Im going to set the record straight from this one extremely short fused customer that clearly was a victim of a rare circumstance. I'm writing a real customer experience review here, that each and every customer gets when they walk into Brenda's Birds any day of the week (Did I mention they're open everyday and don't take days off so they can take care of customer's birds?). First off this is no a PetSmart, This is an Exotic Avian Expert HUB. This is a good old American ran small business thats paying taxes and has tons of overhead to run a biz like they do. How dare anyone jump to conclusions and bad mouth Brenda's Birds out of their own lack of responsibility as a bird owner. Brenda's birds bends over backwards for their customers. I've seen this so many times in my personal experiences while there myself. Even when customers are irate and unappeasable. Trish, Robert and Brenda (Staff) are the nicest, most patient and understanding people I've ever done business with. They given me personal service the second I walk in the door, and made sure my first bird adopting experience was a good choice for my lifestyle, and most importantly, that I was a good choice for the bird I was looking for. While hanging around Brenda's store getting toys, supplies and grooming done (with no appointment ever), I learned truly how little people ACTUALLY know about birds when they walk into the store. Without being exposed to birds before there are so many things to learn for the safety of the bird and owner. People come in the store constantly and think birds are to be treated as dogs, and this couldnt be more false, This makes me furious when I witness this because if you are not educated on how to treat your bird, your setting yourself up for getting bit and its not the birds fault its your lack of education. These creatures are extremely cognitive beings with extremely high maintenance as a pet, they are extremely high energy and they are NOT meant for people with busy lives or schedules because they require personal attention OUT OF A CAGE to be happy. Parrots are a lifestyle and Brenda's birds really educates each and every customer that comes through the door in one fashion or another before they make a purchase. Now I've personally purchased 3 baby birds at separate times from Brenda's birds. ALL CHEAPER THAN OTHER STORES. They even offer a 100% health guarantee with each bird. They stock the food that is good for birds longevity and have so much knowledge on characteristics of breeds they can tell you exactly what to expect when your baby bird gets full grown (this is so important). What else could you ask for in a local exotic pet store honestly? They have hooked me up no charge for things that any other store would make a fit about. They have literally sent me pictures of my babies while they were boarding there while I was on a business trip for my peace of mind. Everyone needs to go have their own life experience and give Brenda's Birds a fair chance. I warn you, keep buying bird toys and supplies from Amazon, and you wont have any local experts to ask all your questions or find your lost bird when nobody else cares keep that in mind. As far as the back and fourth between this customer and BB's. Seems like this customer was caught up in emotion and could use a few deep breaths and probably a harness for their bird so it doesn't fly away again due to his negligence. They stock all kinds and sizes at Brenda's Birds. Thats where I bought mine! Cheers!
5/21 my pet Cockatiel Romeo escaped, I hoped he would come back. Went social media, Neighbors App, a few sightings but no bird. Went to Fins Feathers and THINGS and no Romeo, they suggested ***s birds. I had a friend send a flier of Romeo, woman found him flew to her shoulder. She left town and left bird with a male friend, they used no social media. I called woman on flier said bird dropped off ***s Birds. I called 5/27, a woman said a yellow cockatiel was brought in but his wings and body yellow, confused, called back and the picture of Romeo on flier was a white bird yellow head. First deception, to get me off the trail, she knew I assume they already sold him. Called back after I confirmed it was Romeo a guy answered, he said he was white and I'm to late he was sold. *** called later, NASTY, 10 F BOMBS, my bird only worth $50 like that should make me feel better after 15 years. Sher tried to control conversation, would not let me talk. I answered on question, how long was that bird there, DON'T YOU WAIT FOR THE OWNER TO SHOW UP, ,DO YOU POST LOST AND FOUND?
When I asked her couldnt yo see how friendly and well trained he wass, OBVIOUSLY SOMEONES BIRD. She lied again all Cockatiels do that?????
I know I didn't buy the bird from her he like all my pets are rescues, but this woman cursing, lying and ARROGANCE IS A REAL PROBLEM.
I own a business 29 years get customer service, she never even offered another rescue or baby to make me happy. Now I will go after her vigorously SHE NEED AN ADOPTION POLICY, COOLING OF PERIOD TO ALLOW OWNERS TO FIND THEIR BIRDS, INSTEAD HER GREED TO QUICKLY SELL THE BIRD IS A SHAME, HOW THIS WOMAN RUNS A BUSINESS, I'm amazed with her lack of COMPASSION.
A man came into the store, he stated that he was given a bird (by a woman that found the bird and had the bird also for several days to a week.) Both parties had looked for the owner and put on social media with no avail. 'Please find the bird a home' we were told. Usually when we receive something like this, we would advertise or search for owner as our social media proves in past, as a courtesy we would hold it or they just sit in the store until we find it a home. We were told all resources were exhausted and the owners were not found. The bird was a lutino cockatiel -very common bird. They are not known to be wild; they are generally domestically bred, mostly pretty tame unless an untame adult. We have an abundance of them in store. A family came into the store, the bird went to their child- they wanted the bird. We re-homed him, simple as that. There is no law in State of Florida, Palm Beach County ordinance or City of Delray Ordinance stating that we must hold the bird. Again, we normally do it as a courtesy, but the bird really like the kid. So we allowed it to go, we have approximately 50 or more in the store.
Few days later Mr *** calls the store and speaks to the female store manager, he asks her if we found a white bird (did not say what kind) and she stated we did not have a the white bird but we did get in a yellow bird, he told her that there was no such thing. He proceeded to scream at her and hung up, prior to him hanging up she asked him to email a picture. He called back and spoke with a male employee asked employee for a white and grey bird (again NOT the color of the bird we received) the employee told him we had many birds, we had one we sold with a light colored head (also not uncommon for a cockatiel). He screamed at the employee and hung up. We received several hang up calls from a private number. He sent an email with a video of a yellow lutino cockatiel (not bird described to us). Stating in all caps 'I WANT ROMEO BACK' 'I JUST BOUGHT WWW.BRENDASBIRDCOMPLAINTS.COM I AM A SOCIAL MEDIA EXPERT YOU REALLY WANT TO GO THERE' signed *** THE BEAR
I called him and asked him to tell me what was going on and what happened. He proceeded to tell me we sold his bird, and he wants it back. We were lying and it was all a cover up (which he kept repeating over and over). The employees are all liars, and they are stealing, and we are trying to cover something up. He ranted for several minutes, and stated if the bird got a good home he didn't want it. I finally attempted to explain to him, that I was told he described the bird as a white bird, and we never received a white bird but we did get a yellow one. He explained to me a yellow bird didn't exist, and a wild bird isn't friendly. I explained that there was no white bird, we received a yellow bird, no one was untruthful. If he can show us a picture or something that it is his, we can gladly return it. He proceeded to scream over me insisting we are all liars. I explained that this bird isn't typically found in the wild, they are domestically bred and when they are often are brought into us, they are generally tame. The bird is not uncommon, we have many, they whole sale $35-75. It would not behoove us to scam a bird and we have nothing to gain. Mr. was completely uncooperative, inconsolable, irrational and screamed the entire conversation. I never cursed at the man once. (Trust me it required tremendous restraint at this point!)I told him to send me a picture and I will return the bird, he hung up on me. The next day we received another threatening nasty email, again similar to the day before but with an added Revdex.com threat. I responded to the email asking what time he wanted to pick up his bird, he responded saying he is *** and will be there later for Mr. (from the same email address). I responded that we cannot do that, the bird must be released to Mr. as he claims to be the owner; he can come at 5:30pm. To avoid any issues with this obviously irrational person we contacted the Police Department to stand by while the transaction transpired, we politely requested Mr. sign a waiver that he picked up his bird. Should be noted, we were under NO OBLIGATION to GIVE the bird we had, as he has NO IDENTIFYING characteristics such as a band number, microchip or anything distinctive. The bird is a very common color, and goes to everyone, so that did not identify anything either. Police officers asked us what we were requesting as proof. I explained we were not- we wanted Mr. to have the bird, did not want any issues. His vehicle flew into the parking lot as if he was running a race, he entered the store and sarcastically announced (after seeing 3 police officers),'Are you all here for little old me?' And sarcastically laughed and made some other sharp comment. WE GLADLY RETURNED THE BIRD- NOT SURE WHAT THE ISSUE IS?
USED THE F WORD 10 times.
*** is white, chest, wing, tail with a yellow crest on his head. Read her reply, yellow bird. Speeding into parking lot with 3 cop cars? She baited me, called 5:25 where are you, hoping I would tangle with 3 Delray Coos in full swat gear. I love COPS, respect them and even have 2 stickers on both front doors in memory of fallen cops. Had fun conversation with one of them afterwards, loving my TRUCK.
I really am satisfied, I have my little pappy, as far as *** THE LIAR, her comment about how long the bird was lost, ANOTHER LIE, I got him back exactly 1 week after he was lost. The flier that was texted to me NEVER WENT SOCIAL MEDIA, ANOTHER *** LIE, scotch taped to elevator.
This woman is a habitual liar, I investigated her 1 day she's has real problems with reality and how she sees it, and WASTING OUR TAX DOLLARS ON 3 police units, SHE SHOULD PAY ( she is an auxiliary cop allegedly.)
SHE DID SAY 1 THING THAT WAS TRUE, www.brendasbirdscomplaints.com was purchased by me AND NOW THAT I READ HER LIES, WILL MAKE LIVE TO PROTECT PEOPLE AND PETS FROM THIS WOMAN'S DECEPTIVE BUSINESS PRACTICES AND LACK OF INTEGRITY.
I was happy and even sent Revdex.com message I got *** she did tge right thing delete my report. Being ***, she now gives me no choice but to protect pet owners that lose pets and make her accountable for her HABITUAL LYING.
's Birds returned the bird that was dropped off at the store, we never *** about anything. We were straight forward on what happened. We WERE TOLD that all methods of locating owner were exhausted. We WERE TOLD that there were posts on
Social media, and we found at least one. There was no big 'çover up' the idea is absurd'and again there is no reason for it. The police were called (noone was in SWAT gear) by the store manager to do a stand by while *** retrieved his bird , they were called to make sure there were no issues due to his prior threatening emails, phone calls and irrational behavior. The goal was to ensure there were no issues. And we gladly returned the bird. Which once again- we were not required to. But we did and here we are with this- basically cyber bulling at this point. Nothing on our part was a *** WE did nothing illegal or unethical. You have a terrific day
I continue to report BRENDA is a *** scary how she perceived reality.
We never *** about anything?
No bird came in
Only a all yellow cockatiel
It was homed the same day it came in but she has 50 in the back that are lost? Romeo went to the front of the line?
Straight forward about what happened?
All methods of locating exhausted? 1 week it took me to track ROMEO from a flier scotch taped to an elevator.
We're told there were posts on social media?
And we found one? Why didn't she call
We're was the post?
No cover up to sell a well trained friendly bird obviously someone's pet. Speeding through parking lot?
3 cops because I was irrational?
When BRENDA apologizes on my website
www.brendasbirdscomplaints.com and tells the truth, I will keep apology up for 180 days
Then give her the website and URL.
They sold me a very sick baby bird, and will not communicate or take any responsibility for this poor bird.
I purchased a weaned hand fed Cockatiel. The bird was sold to me with the following issues so far. Avian Gastric Yeast, aka Mega Bacteria in the stomach, Spiral Bacteria in the throat and worms.
Vet states the issues incubate in the baby bird and are passed down from the avian parents while feeding the baby. This pet was purchased as an emotional support pet but has caused me a nervous breakdown just seeing this poor creature suffering for so long. This has been going on since 1/29/18 When my bird needed to be taken to the vet because it looked like it might die. I contacted *** the owner to inform him of the vets finding but he never responded to me. I called today because it's looking bleak for my bird and he refused to return my call, then the store keeper *** hung up on me unsympathetically. They need to be punished for cruelty to animals because it is obvious they don't care about these birds and it's all about the money. They should be ashamed of themself's but cold, cruel, disgusting people whom lack empathy can't feel the suffering these birds are.
They be SHUT DOWN for cruel inhumane appalling business tactics.. They are not a toy store..
Ms. TXXXXX purchased her bird in June 2017 - as stated on the yellow invoice provided. At the very bottom it clearly states:
'Customers are advised that birds are purchased in an "As IS" condition. We cannot be held liable for any bird disease or condition. However, we will never knowingly sell a bird a bird in poor health.
We recommend that you take your new bird to an avian veterinarian within 48 hours of purchase. If the examination reveals a preexisting condition in the bird, we will consider refunding the purchase price, but this is always at our discretion. A copy of the veterinary record will be required, and all medical bills incurred will be your responsibility. For Birds on payments, the Purchaser is required to pick up bird as specified. If the bird is not picked up as scheduled, additional charges will be added for boarding and handfeeding.'
(We are pretty generous with that time frame of vet check due to weekend purchases and peoples jobs and time, and we even offer several bird vets to choose from) MS. Txxxx CHOSE NOT TO TAKE HER NEW BIRD TO AN AVIAN VET. We are just now hearing from her for the 1st time since June 2017- it is Feb XXXX -X months after she bought this bird. Not once did she call for guidance or help- we are there 365 days a year. We do not even know if it is OUR BIRD. She sent a rather rude, insulting and threatening email demanding restitution. We were researching her claims- she continued to email, call and leave nasty voice messages and call to harass the staff. Insulting myself and the staff. Not really having any patience to allow us to research or respond. She also threatened to ruin our business if we did not give her money. WHICH WE ARE NOT RESPONSIBLE AT ALL AFTER 9 MONTHS FOR ANYTHING RELATING TO THE BIRD SHE PURCHASED, AND DID NOT TAKE CARE OF IT BY GETTING A HEALTH CHECK. In the Dr.s report is states clearly the issues
that her bird has can come from other birds or bird feces. We have NO IDEA what other birds her bird had been exposed to in the last 9 months. The other birds in our store have not been ill with these issues. Our customers are mostly locals and regulars and would have said something about it if they had purchased a sick bird. I called a local Bird vet to see if any issues have been reported to him about this from any birds from our store, he stated no. If the bird had these issues when purchased as a newly weaned baby 9 months ago, it would have most likely passed *** long before now. I called the vet that wrote the attached this report- they have yet to respond to me. At the bottom of her Vet invoice it says activity since NOVEMBER" Was our baby there at the vet in November? And if so- it was not sick then (which she even says started late January), so it was not sold that way. Or- did Ms. Txxxx buy another bird that was or got sick in November (explaining the previous November activity on VET invoice- that even our vet thought was odd)and did that bird get our bird sick- so now she wants us to pay? We have no obligation to meet any of her demands. She has called the Police- they would not get involved. She has called Crime Stoppers, sent the Fish and Game in to the store. She and her daughter have posted horrendous reviews on YELP and Facebook. She Called Judge *** also. At this point she is HARASSING US!! We have been in business for over 26 years! With very little complaints or issues. This is a family run business that we invest a lot of time, love and money into. As with all livestock there are risks involved. I do not know of ANY Bird or Pet store that would honor anything she is demanding. Or tolerate the verbal assaults or harassment our staff has taken from her. All of which is being documented in great detail. She herself even stated in several different places- she thought the bird was not right or "dumb for many months. Yet SHE DID NOTHING FOR ALL OF THOSE MONTHS? That is animal abuse! Her accusations on public social media of our store being animal abusers is absurd. We also rescue birds; there is no money in that! It is purely out of kindness- which is exactly how this business started. Myself and all of our staff have all rescued birds that were abused or mistreated, and live at home as personal pets the ones no-one wants missing an eye, leg, beak, OR wing. That may even require special accommodations or medications daily for the rest of their lives. Her slander of our business in unappreciated and completely inaccurate. We are very sad for Ms. Txxxx and her bird Mango, and hope that Mango makes a full recovery. If you would like further information or to speak with me. Please feel free to email or call the store. Thank you
(The consumer indicated he/she DID NOT accept the response from the business.)
My bird did not show any signs of illness until January. The bird continued to eat healthy up until January 29th. The only thing we noticed up to that point was Mango became less vocal and seemed depressed. It wasn't until January 29th. that my bird was obviously sick and didn't have a passive personality, so we then took Mango to the vet. Mr *** would know if he knew anything about birds that animals hide their illnesses as long as they can because it's in nature only the strong survive. The documents from my vet clearly state Mango was diagnosed with Avian Bacteria's in the throat and stomach and worms sucking the life out of this poor bird. As an experienced bird owner I know different sexes can act unique and no two birds act the same. Each bird has it's own personality and for Mr. *** to make all those false random insane accusations about me is slanderous. My vet stated in her diagnoses that I supplied to you these bacteria's and worms are passed *** from the sick diseased parents initial feeding to the baby and incubate in the baby birds till the bacteria's and worms finally come full term. As an owner of a bird store Mr. could have just for humanities sake showed a little concern for this poor creature he sold to me and asked how it was doing, but instead he was more concerned about $$. Not once did he ever ask about the birds well being and health status. Mr. *** is not a person whom should be running a bird store. Harassment isn't stating facts that code enforcement has cited him for dirty filthy conditions. When I called the bird store to speak with Mr. due to his non-replies to my emails because he showed no concern, his shop keeper whom knew my bird had been very ill for a month now under the vets care coldly, rudely and unsympathetically hung up on me. That was when it became obvious that these people had zero empathy for people so why should they be allowed to be within a mile of an animal that can't speak or defend itself. His unkind rantings and false accusations against me is not the way to treat customers and that is exactly how I was treated after I purchased Mango. Because customers are advised the birds are in as is conditions sounds cruel and inhumane in itself, as if I were shopping at a thrift store. Kind regards to you and I do hope you do not fail to take the side for the birds that can't speak for themselves. As of now the bird is still at the vets and has been treated there now for two weeks. As an animal advocate I just don't want anyone else to have to go through what I am experiencing with this company. I have attached again the vets findings up to 2/18 before we had to return Mango to the vets when then diagnosed with very resilient worms that we can't seem to relieve the bird of in a safe and humane manner without killing the bird. Thank you for your interest in this manner. Have a great day.
Oh.P.S. I would throw myself in front of a moving car to save an animal so for me to be called an animal abuser by Mr. I use this phrase "People whom live in glass houses shouldn't throw stones"
There is nothing to further to dispute. Ms *** had 48 hrs to take bird to the vet upon purchase back in June 2017. She did not. Waiting 9 months for the bird to get sick and then take it to a vet does not qualify. At this point we do not even know if this is the bird that was purchased from our store. We are not obligated to pay vet bills or have any further communication with Ms.. We have politely requested several times that she stop with false claims and all communication with ***'s Birds and any staff member.
Again we wish Mango a full recovery.
As you can read the following you will see he is lying about the age of my bird. I picked up my bird late June after weaned. I had the bird for 7 months and while this baby bird was getting settled in with it's new life and surroundings it had diseases incubating inside it's little body. Per vets diagnoses that didn't show themselves till the end of January that's when we took our poor baby to the vets. He raves about being in business for so long, you would never suspect they would not know birds hide illness for as long as they can. They even put a toxic marker dot on my birds head that took 2 months to disappear. All I have experienced from Brend'a Birds is a complete nightmare. I wish I had never stepped foot in there and I just don't want anyone else to be treated so badly from these people that lack kindness and empathy.
I ordered a pair of birds from them and they did not have them in. cost was $528.35. They told me I would be refunded 49 days ago. have email records
Order # XXXXXX... Date ordered 5/12/2017 3:59:54 AM. Date canceled 5/13/2017. Method of purchase my Hapo VISA Credit card. I am seriously DISAPPOINTED. I ordered a pair of birds from them and they did not have them in. The cost was $528.35. They told me the next day after I placed my order that they were getting a shipment of birds and to wait and if my birds did not come in that shipment they would refund me. It has been 49 days since I was told I was getting a refund. I have not seen a penny back. This isn't like 10 dollars. This is $528.35 plus interest my bank has charged. Let me tell you what they told me. We have already placed your refund in effect. You should have your refund in 3 to 4 days. (4 days gone by Now). I call ***'s birds and they say their computers are down and when they are back up and running they will call me back. Never was called back... I called them. Next excuse " Our processor no longer works for us so we are trying to figure it out." And I should be receiving a refund in a matter of days. Next 2 weeks nothing. So I send another email. They send me an email stating that they will send me a check because they can't figure out how to put the refund back on my credit card and they stated they would pay for the interest it has acquired. Lastly, it has been almost two full weeks and NO REFUND CHECK! I have many email records.
They told me in many emails since 05/13/2017 I was refunded. Then told me all the reasons why they could not figure out how to refund me. From computers being down. To not knowing how to do the refund to their processor the one that does the refunds no longer working for them. I just want me refund. I will never shop through them again.
We have been in contact with her and have mailed her a check. Our website hasn't been working properly and the credit card processing company was supposed to issue the refund once we cancelled the order on our end.