When a passenger brings a receipt of a RT ticket that they lost and then found? we refund 1/of the ticket because they rode OW to the airportIf a Passenger lost the ticket prior to returning to their destination then its our policy to have the passenger buy another OW ticket and keep the receipt as proof until they find the original ticket.? Our policy is that when we ask for proof of repaying for a ticket weather its cash or CC most people have the required documents for us to issue a refund.? When a passenger states that he cannot prove this then we have no alternative but to denyAs for speaking with the manager he would not allow the Manager get a word in and after he complained he stalked out of the office.? There is no loophole it is clearly stated on the ticket, bus and the WUTC
Complaint: [redacted] I am rejecting this response because: A "brown ticket" was never issued to my family to use as a return homeAfter initially being told by the ticketing agent at the desk no round trip ticket had been pre-paid, after a call to Bremerton Kitsap Airporter, a green ticket showing the round trip price of $was paid was handed overThis was assumed to have been the return ticket home so this is what was furnished on the ride back to the airportI'm not asking for a refund of a "lost ticket" - I'm asking for a refund of the additional $which was paid due to the neglect of Bremerton Kitsap Airporter against the threat of kicking an elderly couple off the bus if another set of tickets wasn't purchasedSincerely, [redacted] ***
Every refund is ran through the Operations Manager and I don't recall anyone informing me that? there was an issue with this passenger.? Our Tariff posted at WUTC website that has been approved, but I would like to have the opportunity to work with the passenger before it getting to a point that nobody's happy.? yes we are working on our site both in office and on the web.? I will be speaking to the reservation and/or Dispatcher on Policy and Procedures when dealing with an unhappy customer.? I totally understand that things change on a moments notice and transportation needs change.? If there is any more questions or concerns they can call 443-and register a complaint that will be handled appropriately by the OM.?
Complaint: [redacted] I am rejecting this response because: 1. The office was contacted IMMEDIATELY and I was told they couldn't help because the manager wasn't in. 2. When we purchased them tickets we were told they could get on post 3. Even the gate guard said they could get on post 4. They were told they'd be dropped at the visitor center and then were rudely ejected at a completely separate location without warning. Sorry but the statement "I'd have issued a refund if they'd have contacted the office" is a cop out because we did, twice! Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: We were not offered an earlier ride or told that the 4:shuttle was fullWe were told our reservation was for 4:on two separate occasionsOnce when we made the reservation and once the day the mistake was madeWe did not mistakenly hear or accept the 3:shuttle as Laurie or yourself have suggestedWe were assured by Carol the morning of that a mistake was made by the company and that management would be notified of the errorI did receive the refund for the tickets, but I would still like to be reimbursed for the expensive cab ride to the airportWe would not have incurred this expense if it were not for the mistake of your companyThank you in advance for taking responsibility for your company's mistake Sincerely, [redacted] ***
This is in response to a complaint that you received regarding a reservation made by thecomplainant to ride one of our busses on December 1, Complainant states that she was told by our Reservationist that she would be picked up at4:20AMInstead the reservation was recorded for a 3:20AM pick up at the same location Our records indicate that the 4:20AM bus was full (passengers) and there was no room for thecomplainant and her companionTherefore, in such cases our company Reservationist routinelyoffers the customer the option of taking an earlier bus, which often happens daily during holidayrush periodsAfter the customer accepts the earlier ride, the time of pick up is repeated back tothe customer along with a reservation number signifying the date of travel and run number Example: "One dash One" in this caseThe reservationist further explains to the customer, in allcases, to be there at the service location ten minutes earlier for ticketing and boarding.We therefore do not believe the mistake was made by our representativeRather, all provisionsof our filed tariff were met and a refund for her ticket cost of $was refunded to her.Sincerely,Richard EA***President
When a passenger brings a receipt of a RT ticket that they lost and then found? we refund 1/of the ticket because they rode OW to the airportIf a Passenger lost the ticket prior to returning to their destination then its our policy to have the passenger buy another OW ticket and keep the receipt as proof until they find the original ticket.? Our policy is that when we ask for proof of repaying for a ticket weather its cash or CC most people have the required documents for us to issue a refund.? When a passenger states that he cannot prove this then we have no alternative but to denyAs for speaking with the manager he would not allow the Manager get a word in and after he complained he stalked out of the office.? There is no loophole it is clearly stated on the ticket, bus and the WUTC
Complaint: [redacted] I am rejecting this response because: A "brown ticket" was never issued to my family to use as a return homeAfter initially being told by the ticketing agent at the desk no round trip ticket had been pre-paid, after a call to Bremerton Kitsap Airporter, a green ticket showing the round trip price of $was paid was handed overThis was assumed to have been the return ticket home so this is what was furnished on the ride back to the airportI'm not asking for a refund of a "lost ticket" - I'm asking for a refund of the additional $which was paid due to the neglect of Bremerton Kitsap Airporter against the threat of kicking an elderly couple off the bus if another set of tickets wasn't purchasedSincerely, [redacted] ***
Every refund is ran through the Operations Manager and I don't recall anyone informing me that? there was an issue with this passenger.? Our Tariff posted at WUTC website that has been approved, but I would like to have the opportunity to work with the passenger before it getting to a point that nobody's happy.? yes we are working on our site both in office and on the web.? I will be speaking to the reservation and/or Dispatcher on Policy and Procedures when dealing with an unhappy customer.? I totally understand that things change on a moments notice and transportation needs change.? If there is any more questions or concerns they can call 443-and register a complaint that will be handled appropriately by the OM.?
Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: 1. The office was contacted IMMEDIATELY and I was told they couldn't help because the manager wasn't in. 2. When we purchased them tickets we were told they could get on post 3. Even the gate guard said they could get on post 4. They were told they'd be dropped at the visitor center and then were rudely ejected at a completely separate location without warning. Sorry but the statement "I'd have issued a refund if they'd have contacted the office" is a cop out because we did, twice! Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: We were not offered an earlier ride or told that the 4:shuttle was fullWe were told our reservation was for 4:on two separate occasionsOnce when we made the reservation and once the day the mistake was madeWe did not mistakenly hear or accept the 3:shuttle as Laurie or yourself have suggestedWe were assured by Carol the morning of that a mistake was made by the company and that management would be notified of the errorI did receive the refund for the tickets, but I would still like to be reimbursed for the expensive cab ride to the airportWe would not have incurred this expense if it were not for the mistake of your companyThank you in advance for taking responsibility for your company's mistake Sincerely, [redacted] ***
This is in response to a complaint that you received regarding a reservation made by thecomplainant to ride one of our busses on December 1, Complainant states that she was told by our Reservationist that she would be picked up at4:20AMInstead the reservation was recorded for a 3:20AM pick up at the same location Our records indicate that the 4:20AM bus was full (passengers) and there was no room for thecomplainant and her companionTherefore, in such cases our company Reservationist routinelyoffers the customer the option of taking an earlier bus, which often happens daily during holidayrush periodsAfter the customer accepts the earlier ride, the time of pick up is repeated back tothe customer along with a reservation number signifying the date of travel and run number Example: "One dash One" in this caseThe reservationist further explains to the customer, in allcases, to be there at the service location ten minutes earlier for ticketing and boarding.We therefore do not believe the mistake was made by our representativeRather, all provisionsof our filed tariff were met and a refund for her ticket cost of $was refunded to her.Sincerely,Richard EA***President