Breg

Revdex.com:
I understand that I was to "accept" or "decline" the business' "letter of resolution" within daysHowever the response from the business was telling me to wait and that they would get back to me by the end of the weekI could not, in good faith, accept or reject this because the week had not ended yetAs the week has now ended and the business did NOT follow up I would like to reject their message because they failed to follow-upHowever, as you have closed my compliant, I no longer have the ability to do so and you have effectively cut off my means of communicating with the company (which I had been trying to do for months prior to filing this complaint).Please reopen my complaint.Thank you,*** ***

The purpose of this letter is to acknowledge your complaint you filed with the Revdex.com regarding your account with Breg.Thank you for your feedback in regards to your claim. You are correct, after my investigation about your concern contacted our Patient Liaison who re-checked your...

benefits and you should not have any out of pocket expense. Your insurance company has processed your claim incorrectly and we are in the process of having it reprocessed correctly.At Breg, we are committed to providing our customers with high quality, service and value, and building on our strength of taking care of our customers and patients from every angle as part of our Breg 360° Customer Care Experience. From our diverse line of premium medical devices to our exceptional staff, we strive to exceed your expectations.Please remember that you are always welcome to contact us with any further questions or concerns. We look forward to providing our patients with the customer service that Breg prides itself on.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[They did not propose a resolution. Their attached "Resolution" was basically an advertisement for Breg. I did not receive any invoices other than one stating that they were going to send my account to collections. I also have my EOB stating that I didn't owe them anything from the visit. The ONLY reason I paid the invoice was because we were in the process of closing on our house and something going to collections would have a negative impact. I also find it incredibly convenient for Breg that they wait until after I had to choose to pay it or let it go to collections to respond. I want my money back.]
Regards,
[redacted]

May 4, 2017[redacted]. [redacted]Re: Revdex.com Complaint # [redacted]Dear Mr. [redacted],This letter is to inform you that we received your response form the Revdex.com.Thank you for providing your work comp company, [redacted]. However, we need more information in order to contact [redacted], since it is a nationwide work comp company.a) Work Comp Company Name – provided by Mr. [redacted]b) Phone & Fax numberc) Date of injuryd) State of Injury – assuming state of FL – please confirme) Claim number provided by Work Comp Companyf) Case Manager's namePlease remember that you are always welcome to contact us with any further questions or concerns. We look forward to providing our patients with the customer service that Breg prides itself on.Sincerely,[redacted]

Thank you for reaching out to us in regards to your account regarding the product you received from your provider. have enclosed a copy of the signed proof of delivery showing that you were made aware that any part of the item or Supplies not paid by your insurance will become your responsibility,...

therefore we billed your insurance and per the explanation of benefits the amount due is due to your annual deductible not being met. Breg is responsible for billing all patients their deductibles and/or co-insurance per your insurance plan.Please call our Customer Phone Center at [redacted] to set up payment arrangements.At Breg, we are committed to providing our customers with high quality, service and value, and building on our strength of taking care of our customers and patients from every angle as part of our Breg 360 Customer Care Experience. From our diverse line of premium medical devices to our exceptional staff, we strive to exceed your expectations.Please remember that you are always welcome to contact us with any further questions or concerns. We look forward to providing our patients with the customer service that Breg prides itself on.

Please see our attached letter and documentation for why we filed bill to patient.Dear Mr. [redacted]:The purpose of this letter is to inform you that we have received your complaint that you filed with the Revdex.com in regards to your account with Breg.After researching your account we...

have found the following:1) The documentation that was provided by your doctor did not list this billing of a Work Comp case.2) The billing document we received states "Self-Pay" and I have attached the document for your reference.3) We Would be happy to bill your claim to your Work Comp company however in order to do so our Call Center requested information from you and all that was supplied was "Patient called in and stated that it is a work injury, asked him to provide the insurance information and he stated that he does not have the information, hence asked him for the employers contact number and he stated he does not have, hence he provided the insurance contact # at 866-239-6543, Called insurance number provided and they stated it is the wrong #."In order for Breg to take care of this claim for you, please provide the following information:a) Work Comp Company Name b) Phone & Fax numberc) Date of injuryd) State of Injury e) Claim number provided by Work Comp Company f) Case Manager's namePlease remember that you are always welcome to contact us with any further questions or concerns. We look forward to providing our patients with the customer service that Breg prides itself on.

Dear Mr. [redacted]:The purpose of this letter is to inform you of our research based on your concern you have filed with the Revdex.com regarding your son's account.Upon review of your son's account we have found the following:Your son was dispensed a Vectra Air Walker Boot short which was...

prescribed by his doctor. Your doctor or attending staff member ensures that your son is fit with the correct brace for the injury that he was treated for.Breg bills all insurance companies our list price which was $400.00 for this product. Each individual insurance company that we are contracted with has an allowable/contract rate in which they will pay for product that is coded by Medicare. In this case the allowable for this premium boot is $231.94.You should have received an Explanation of Benefits from your insurance around May 5th, 2016. Our contractual write off for this product (meaning you are not responsible for was $168.06) leaving the balance due as part of your annual deductible that your plan requires.The price that you have quoted as seeing on-line is sold to individuals who do not wish to have the expert fitting of a health care provider, consultation and the administrative cost that go along with billing the product on the patient's behalf. We have billed according to the code that is assigned by a 3" party, meaning Medicare and we cannot rebill this claim for a lower amount as we are obligated to bill our list and accept our allowable per our contract with your insurance company.Please call our Call Center to set up payment arraignments at 1-800-321-0607.Breg is the provider of premium, high-value sports medicine products (e.g., cold therapy, knee, shoulder, spine, elbow wrist, foot/ankle bracing and other orthopedic products) that advance orthopedic patient care.At Breg, we are committed to providing our customers with high quality, service and value, and building on our strength of taking care of our customers and patients from every angle as part of our Breg 360° Customer Care Experience. From our diverse line of premium medical devices to our exceptional staff, we strive to exceed your expectations.Please remember that you are always welcome to contact us with any further questions or concerns. We look forward to providing our patients with the customer service that Breg prides itself on.

Thank you for your response you posted on the Revdex.com website that you were not satisfied with our first resolution letter as we hadn't received your fetter that was sent in the mail to our CEOThank you for emailing me a copy of the letter that was sent and never received at our corporate office. I would like you to know that have shared it with our CEO along with our first letter of sincere apologies.Thank you for the feedback you have provided and be assured that I have shared your letter with the manager of our customer service call center and have provided feedback to the team member on your complaint and how we can best service our patients,At Breg, we are committed to providing our customers with high quality, service and value, and building on our strength of taking care of our customers and patients from every angle as part of our Breg 360 Customer Care Experience. From our diverse line of premium medical devices to our exceptional staff, we strive to exceed your expectations.Please remember that you are always welcome to contact us with any further questions or concerns. We look forward to providing our patients with the customer service that Breg prides itself on.

The purpose of this letter is to acknowledge your complaint that you filed with the Revdex.com.I have sent you an email requesting additional information to confirm what we have in our system for your date of birth and current address. Once I hear back from you I will be able to continue...

on the investigation of your concern.Please remember that you are always welcome to contact us with any further questions or concerns. We look forward to providing our patients with the customer service that Breg prides itself on.

After reviewing your account I do show that it states “Self-Pay" on the receipt that "[redacted]" signed for your son's product. We are checking with our location if they have forwarded the payment to our corporate office as we do not show the payment coming in as of today. I want to apologize for...

the inconvenience this has caused and assure you that your son's account will not be going to collections and I have ceased all activity.I have included the signed proof of delivery that [redacted] signed showing that it does state self-pay and no insurance was provided at the time of service.At Breg, we are committed to providing our customers with high quality, service and value, and building on our strength of taking care of our customers and patients from every angle as part of our Breg 360° Customer Care Experience. From our diverse line of premium medical devices to our exceptional staff, we strive to exceed your expectations.Please remember that you are always welcome to contact us with any further questions or concerns. We look forward to providing our patients with the customer service that Breg prides itself on.

Dear Ms. [redacted]:The purpose of this letter is to reply back to you in regards to your newest response.Per the letter that was written and dated June 22", 2016 you were instructed by [redacted] to call them and speak to a Manager regarding receiving a new unit. As you know over the last several years Omni has replaced your unit and supplies several times free of charge and now we have been asked to follow [redacted]'s request in sending out any replacement units to you.Please remember that you are always welcome to contact us with any further questions or concerns. We look forward to providing our patients with the customer service that Breg prides itself on.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. They state they have not received my complaint letter, but I have not had it returned by the USPS and the person that did reply is not even in California
Regards,
[redacted]

The purpose of this letter is to acknowledge your complaint filed with the Revdex.com.After reviewing your account we have identified that your insurance, [redacted] doesn't pay for the item that you were prescribed by your doctor. Therefore it was denied and the patient becomes fully...

responsible for the item per the explanation of benefits that was sent to you by your insurance. Due to Breg being contracted we are not at liberty to mark the product down to your request of $30.00, however what we can do is accept the amount of $87.47 which is our in-network allowable should your insurance had paid for the brace if it was a covered item on your plan.I have credited your account for the difference of $112.53 bringing your balance down to the quoted amount. Please submit payment to Breg, [redacted] or call our phone center at [redacted] to pay by credit card.At Breg, we are committed to providing our customers with high quality, service and value, and building on our strength of taking care of our customers and patients from every angle as part of our Breg 360° Customer Care Experience. From our diverse line of premium medical devices to our exceptional staff, we strive to exceed your expectations.Please remember that you are always welcome to contact us with any further questions or concerns. We look forward to providing our patients with the customer service that Breg prides itself on.

We have completed our research and determined the account closed. We have updated all records and patient was sent notice of account closure.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They sent an e-mail asking me to confirm my birthdate, which I responded to, but I have yet to hear back from them.
Regards,
[redacted]

Dear Mr. [redacted].Thank you for reaching out to the Revdex.com to notify us of your account Concern. We do show that you were dispensed a knee brace on 7/26/16 and to bill it out as a patient pay as no insurance was provided at the time of your visit. We also show that a phone Conversation...

Was documented on your account that you had called in after Our 30-day return policy. As a Courtesy we have accepted your return and Credited your account in full. I have attached a patient statement for your records and weapologize for the inconvenience this has caused.At Breg, we are committed to providing our customers with high quality, service and value, and building on Our strength of taking care of our customers and patients from every angle as part of our Breg 360 Customer Care Experience. From our diverse line of premium medical devices to our exceptional staff, We strive to exceed your expectations.Please remember that you are always welcome to contact us with any further questions or concerns. We look forward to providing our patients with the customer service that Breg prides itself on.

Dear Mr. [redacted]:I want to thank you for responding to my email to obtain further clarification to you. At this time your information has been forwarded to our cash posting team for investigation.I will get back to you by the end of this week with our findings but be assured that with your payment...

information that has been supplied by you has stopped all collection activity and your credit hasn’t been affected.At Breg, we are committed to providing our customers with high quality, service and value, and building on our strength of taking care of our customers and patients from every angle as part of our Breg 360° Customer Care Experience. From our diverse line of premium medical devices to our exceptional staff, we strive to exceed your expectations.Please remember that you are always welcome to contact us with any further questions or concerns. We look forward to providing our patients with the customer service that Breg prides itself on.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This business had=s no legal or applicable reason to attempt to bill me a second time for a brace I have already purchased in full through the shultz clinic. If this business has a complaint, it is with the clinic, not me. It is clear this business attempts to double bill patients illegally. 
Regards,
[redacted]

June 15, 2016[redacted]
Re: Revdex.com Complaint# [redacted]Dear Ms. [redacted]:Thank you for contacting the Revdex.com regarding your unit that you received from OmniMotion. Breg is the provider of premium, high-value sports medicine...

products (e.g., cold therapy, knee,shoulder, spine, elbow/wrist, foot/ankle bracing and other orthopedic products) that advance orthopedicpatient care.We are looking into her account and will respond within 14 days to you regarding our findings and ourproposed resolution to the matter.[redacted]Manager, Quality Assurance & TrainingBreg Inc

The purpose of this letter is to inform you of our research of your sons account. Upon review we have found that during our merger your sons account didn't reflect the payment that was made. Breg takes full accountability for this error and I want to assure you that your credit hasn't been affected...

and we have ceased all activity. I have included a patient account history report for your records. Once more, we sincerely apologize for our error and appreciate you bringing this to our attention.Breg is the provider of premium, high-value sports medicine products (e.g., cold therapy, knee, shoulder, spine, elbow/wrist, foot/ankle bracing and other orthopedic products) that advance orthopedic patient care.At Breg, we are committed to providing our customers with high quality, service and value, and building on our strength of taking care of our customers and patients from every angle as part of our Breg 360° Customer Care Experience. From our diverse line of premium medical devices to our exceptional staff, we strive to exceed your expectations.Please remember that you are always welcome to contact us with any further questions or concerns. We look forward to providing our patients with the customer service that Breg prides itself on.