Ms [redacted] Thank you for your correspondenceI apologize, I could not locate any orders on your account for the Dirty Dozen Iris OfferThe order listed in the complaint was placed on September 11th, using a 'coupon' email offer (Key [redacted] ), for Bee Balm Mixture and Blue Hill SalviaI also located an order placed on September 9th, that had some individual iris on it placed using a 'Up to 75% (Key [redacted] ) email offerThe offer you were referring to - Dirty Dozen Iris Deal (Key [redacted] ) was emailed out on September 10th, and it does mention that there are limited quantities availableI have included a copy of the email sent, order and key code information I apologize, many of the emails sent are for 'flash sales, or limited quantity' specials, and while the individual items may be available on the website, the special is notIf you have an order confirmation showing the Dirty Dozen Iris Deal placed using the Offer Keycode [redacted] (only offer that will give the discounted pricing), please forward that information, and I will be happy to review the order and work to resolve the matterPlease do not hesitate to contact us if you have any questionsThank you, [redacted] BrecksCustomer Dispute Resolution Department?
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Not happy with it but it is probably the best I will get.I want the issue settledI am sending a final payment of $($balance - $credit) with a request to close account and remove me from their mailing list Regards, [redacted] ***
Mr [redacted] , I apologize for the issues you had when contacting our Customer Service DepartmentWe show that the order in question ( [redacted] ) shipped out on 09/18/We did not receive any response on the balance due until we received a call from you on 03/18/stating the payment was being mailedBecause it was not received by the beginning of April, the account was turned over to the Collection agency which does void all guaranteesWe did receive the payment (Check # [redacted] $78.92) on May 21, 2015.We have contacted the collection agency to make sure the account has been pulled from themI am attaching a copy of the invoice and credit issued ($65.97) which is the product total for order [redacted] I apologize, but want to let you know this is a one time exception because our policy is as the our agents stated in the email sent 09/02/When an order and/or account is put into a 'bad' status, all guarantee on items are null and voidYou should receive your refund check in the mail within the next 2-weeksThank you, [redacted] Customer Dispute Resolution
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] All I received from them was another bill this morning thank you for what you VE tried to do this has been a nightmare
This is in response to the latest [redacted] reply. When I went to the last information from the customer, I could not access any attachments. After I put the brief response, selected ‘Complaint Overview’, the attachments came up. The last order that shipped ( [redacted] ) for $39.94 was what Ms. [redacted] refused. I have requested a credit for that amount to be removed from her balance. Thank you and have a great day, [redacted] Gardens Alive! Timekeeper [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I did refuse the package but it was not the only compliant. There were many other fraudulent charges I complained about. I have not received any clear response to all the fraudulent charges, systematic harassment, and lies]
Regards,
*** ***
Mr***,
I apologize for the issues you had when contacting our Customer Service DepartmentWe show that the order in question (***) shipped out on 09/18/We did not receive any response on the balance due until we received a call from you on 03/18/stating the payment was
being mailedBecause it was not received by the beginning of April, the account was turned over to the Collection agency which does void all guaranteesWe did receive the payment (Check # *** $78.92) on May 21, 2015.We have contacted the collection agency to make sure the account has been pulled from themI am attaching a copy of the invoice and credit issued ($65.97) which is the product total for order ***I apologize, but want to let you know this is a one time exception because our policy is as the our agents stated in the email sent 09/02/When an order and/or account is put into a 'bad' status, all guarantee on items are null and voidYou should receive your refund check in the mail within the next 2-weeksThank you,
*** ***
Customer Dispute Resolution
LINE-HEIGHT: 150%">Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
September 8,
Revdex.com of Wisconsin
WGreenfield Ave.,
Milwaukee, WI
Attn..: *** *** *** *** ***
cc: Breck’s
P.OBox
Guilford, IN 47022-
RE: complaint ID ***
Dear Ladies,
I have received a response from Breck’s dated 09/02/and would like to dispel claims made by the company. First of all, Breck’s has never answered my letter dated 05/05/(copy is attached in Attachment 1). Please note that the letter of 09/02/does not provide information related to any purchase that would add to a total of $(see copy of the invoice in Attachment 2)
Secondly, as my letter of 05/05/indicated the first shipment was partial with the wrong item shipped and the billing not in accordance with the advertised pricesI ordered the following items as per the advertised material (see copy in Attachment 3):
1. Raspberry Mouse Toad Lily at $ 6.19/each for a total of $
2. Toad Lily Mixture for $
3. Hardy Ground Orchid for $
4. Frosty Morn Sedum for $ 8.99/each for a total of
The total for that order without shipping and handling was $ On February 3, the first shipment was made under order # *** which was partial for only two pieces of Raspberry Mouse Toad Lily at a price of $ for a total of $33.98. Neither the price nor the amount of the Raspberry Mouse Toad Lily was correct and I have never ordered Purple Beauty Toad Lily and the items was returned on 03/27/at a price of $ (see copy in Attachment 4). Breck’s letter completely fabricated those facts. On March 17, a new shipment was made along with the missing items and the corrected pricing under order # 40721087600. By then one of the Mouse Toad Lily was dead and I returned it paying for the shipment $ (copy of all the documents related to that shipment and return are presented in Appendix 5). Since I paid a total of $ and $ for two returns ($12.70) I refused to pay for the shipping and handling on that order and mailed a check for the remaining $ 59.53. At that point I owed nothing to Breck’sOn 07/13/after Breck’s pestered me with its continuous falsified invoices I returned the remaining dead Raspberry Mouse Toad Lilies by priority mail (tracking # ***) at a price of $ at which points Breck’s owed me money.
In view of all these facts well supported by documentary evidence in attachments all discussions Breck’s provided in its letter to you are nothing short of intentional falsifications. Nothing in my complaint was related to my orders with Spring Hill Nurseries and therefore all discussions related to that order are completely irrelevant to my complaint. I have not placed any orders to Breck’s after and notified them that I do not want to receive anything from them. Order they claimed was shipped on 08/28/was not received but if it arrives in the future it will be refused. All their discussions about revolving credit is nothing but a fraud and I owe Breck’s nothing and will never buy anything from them againI want Breck’s leave me alone because I do not want to deal with dishonest people and/or dishonest business with bad services and lousy quality of products
Sincerely,
*** *** CPA
Attachments: ## 1-as mentioned above
This letter along with all attachments will be mailed on Monday, September 8, to Revdex.com and the Breck's address in Indiana
Regards,
*** ***
I issued the credit(s) on 12/3/14, and they posted to the Revolving Credit account on 12/3/If a bill was received, it had to have processed prior to the credits being issuedMs*** has a balance on both her in house and Revolving Credit balancesThere is no balance dueThanks,
***
Customer Resolution
Billing or Collection Issues
- The company has failed to correct billing errors
The company has failed to correct
billing errors
select
In march and April I ordered
several different things from brecks one was for two others for
I sent different checks for these they gave me credit for the and one
of the 39s I have faxed my cancel checks my bank statements , and have
emailed and called 5-times when I call they say they,VE fixed this then
they started adding late charges up to dollars and threating to damage my
credit this month the bill is back down to I, VE tried everything
please help me I have never dealt with anything like this thank you *** ***
Check # *** was applied to Orders on Account ***I have attached the response and order informationPlease do not hesitate to contact me if you need any additional information or I can assist you
Thanks,
*** ***
Brecks Customer Dispute
Resolution
Ms*** Thank you for your correspondenceI apologize, I could not locate any orders on your account for the Dirty Dozen Iris OfferThe order listed in the complaint was placed on September 11th, using a 'coupon' email offer (Key ***), for Bee Balm Mixture and Blue Hill SalviaI
also located an order placed on September 9th, that had some individual iris on it placed using a 'Up to 75% (Key ***) email offerThe offer you were referring to - Dirty Dozen Iris Deal (Key ***) was emailed out on September 10th, and it does mention that there are limited quantities availableI have included a copy of the email sent, order and key code information. I apologize, many of the emails sent are for 'flash sales, or limited quantity' specials, and while the individual items may be available on the website, the special is notIf you have an order confirmation showing the Dirty Dozen Iris Deal placed using the Offer Keycode *** (only offer that will give the discounted pricing), please forward that information, and I will be happy to review the order and work to resolve the matter. Please do not hesitate to contact us if you have any questions. Thank you,*** ***BrecksCustomer Dispute Resolution Department?
RE: Complaint: ***
Mrs***,
'Verdana','sans-serif'">I apologize for the issues you are having with Breck's Revolving CreditThe offer that was sent to you did include all the information stating service and finance chargesI am including a copy of what is enclosed with all credit offers, which includes information regarding interest rates, charges, late fees and minimum balance dues
Order *** was mailed in and received on April 5, This order shipped out on April 27, 2016, and the credit department would have sent the first statement soon afterThe first payment received was on August 2, ($20.00)
The first contact regarding the order to our Customer Service Department was on September 13,2016, and the call was transferred to the Credit Department
We do not show any previous contact, and have no record of contact regarding product issues
Unfortunately, we cannot remove any service charges, interest or late feesI am issuing a credit for the Hens and Chicks Collection in the amount of $($+ tax)If you have any additional questions regarding the balance due, please contact Breck’s Credit Department at (877) 212-
Thank you,
*** ***
Breck’s Customer Dispute Department
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me However, I am not pleased they turned an unpaid amount over to collections on this because their final bill to me was in the amount of $which was paidNothing was ever sent to me indicating there was another balance in the amount of $It could not have been Spring Hill because that amount has been paid as wellThe two companies need to have a better accounting system in order to provide adequate customer serviceI will not order anything, and advise anyone else to be cautious about ordering from either companyAs I stated before more than half of the plants and/or bulbs did not surviveI am very dissatisfied with their products overallI do recommend their irises and that is about itShame on them
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
there is the matter of order *** in the amount of $to be refunded and also Springhill order #*** in the amount of $to be refunded and than matters are clearedSorry but items I brought were not the money I paid for very disappointed!!!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
All I received from them was another bill this morning thank you for what you VE tried to do this has been a nightmare
Mr***,
The orders mentioned in your response were not included in the initial complaintI have requested a refund for items *** *** *** *** ($59.97) *** from order *** and items *** *** *** *** ($59.97) *** from order ***The refunds are for all plants purchased, I can not issue any additional refunds for the fertilizers purchased or the shipping and handlingThis will have the three orders being refunded in fullYou should receive your refund checks within the next 3-weeksThank you,
*** ***, Customer Dispute Resolution
Please see attached informationThis customer has several orders with Toad Lilies on themI have included the order information as well as the credits and/or payments
Thanks,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Not happy with it but it is probably the best I will get.I want the issue settledI am sending a final payment of $($balance - $credit) with a request to close account and remove me from their mailing list
Regards,
*** ***
Mr***, I apologize for the confusionWe actually received three Breck's orders in the mail from you using our Revolving Credit planThis is where the bills are coming from as wellThe first order was received
on 04/11/for Fall Bulbs ($64.50) which shipped out on 09/02/Order (delivered 9/7/1:pm)The next order was received on 05/14/for Fall Bulbs which shipped in two parts ($44.92) shipped out on 09/02/and ($37.96) shipped out on 09/17/Order (delivered 9/26/2:pm)/(delivered 9/22/1:pm)The last order was received on 06/02/for Fall Poppy Collection ($29.94) which shipped out on 09/24/Order (delivered 9/29/1:pm)
The total balance due (before finance charges) was $and we received a payment of $on 09/27/I am including copies of the order invoices to show the product ordered
Thank you, *** *** Brecks Customer Dispute Resolution
I have issued additional credit on her account to balance off the amount owedShe has orders with several of our companies, Brecks, Audubon Workshop and
Spring Hill Nursery as well as revolving credit orders with our Brecks credit department.
This will clear up any balance due with the Revolving Credit department
Thanks,
*** ***
Breck’s
Revdex.com Customer Dispute Resolution
***
*** *** ***
*** *** *** ***
Ms [redacted] Thank you for your correspondenceI apologize, I could not locate any orders on your account for the Dirty Dozen Iris OfferThe order listed in the complaint was placed on September 11th, using a 'coupon' email offer (Key [redacted] ), for Bee Balm Mixture and Blue Hill SalviaI also located an order placed on September 9th, that had some individual iris on it placed using a 'Up to 75% (Key [redacted] ) email offerThe offer you were referring to - Dirty Dozen Iris Deal (Key [redacted] ) was emailed out on September 10th, and it does mention that there are limited quantities availableI have included a copy of the email sent, order and key code information I apologize, many of the emails sent are for 'flash sales, or limited quantity' specials, and while the individual items may be available on the website, the special is notIf you have an order confirmation showing the Dirty Dozen Iris Deal placed using the Offer Keycode [redacted] (only offer that will give the discounted pricing), please forward that information, and I will be happy to review the order and work to resolve the matterPlease do not hesitate to contact us if you have any questionsThank you, [redacted] BrecksCustomer Dispute Resolution Department?
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Not happy with it but it is probably the best I will get.I want the issue settledI am sending a final payment of $($balance - $credit) with a request to close account and remove me from their mailing list Regards, [redacted] ***
Mr [redacted] , I apologize for the issues you had when contacting our Customer Service DepartmentWe show that the order in question ( [redacted] ) shipped out on 09/18/We did not receive any response on the balance due until we received a call from you on 03/18/stating the payment was being mailedBecause it was not received by the beginning of April, the account was turned over to the Collection agency which does void all guaranteesWe did receive the payment (Check # [redacted] $78.92) on May 21, 2015.We have contacted the collection agency to make sure the account has been pulled from themI am attaching a copy of the invoice and credit issued ($65.97) which is the product total for order [redacted] I apologize, but want to let you know this is a one time exception because our policy is as the our agents stated in the email sent 09/02/When an order and/or account is put into a 'bad' status, all guarantee on items are null and voidYou should receive your refund check in the mail within the next 2-weeksThank you, [redacted] Customer Dispute Resolution
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] All I received from them was another bill this morning thank you for what you VE tried to do this has been a nightmare
This is in response to the latest [redacted] reply. When I went to the last information from the customer, I could not access any attachments. After I put the brief response, selected ‘Complaint Overview’, the attachments came up. The last order that shipped ( [redacted] ) for $39.94 was what Ms. [redacted] refused. I have requested a credit for that amount to be removed from her balance. Thank you and have a great day, [redacted] Gardens Alive! Timekeeper [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I did refuse the package but it was not the only compliant. There were many other fraudulent charges I complained about. I have not received any clear response to all the fraudulent charges, systematic harassment, and lies]
Regards,
*** ***
Mr***,
I apologize for the issues you had when contacting our Customer Service DepartmentWe show that the order in question (***) shipped out on 09/18/We did not receive any response on the balance due until we received a call from you on 03/18/stating the payment was
being mailedBecause it was not received by the beginning of April, the account was turned over to the Collection agency which does void all guaranteesWe did receive the payment (Check # *** $78.92) on May 21, 2015.We have contacted the collection agency to make sure the account has been pulled from themI am attaching a copy of the invoice and credit issued ($65.97) which is the product total for order ***I apologize, but want to let you know this is a one time exception because our policy is as the our agents stated in the email sent 09/02/When an order and/or account is put into a 'bad' status, all guarantee on items are null and voidYou should receive your refund check in the mail within the next 2-weeksThank you,
*** ***
Customer Dispute Resolution
LINE-HEIGHT: 150%">Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
September 8,
Revdex.com of Wisconsin
WGreenfield Ave.,
Milwaukee, WI
Attn..: *** *** *** *** ***
cc: Breck’s
P.OBox
Guilford, IN 47022-
RE: complaint ID ***
Dear Ladies,
I have received a response from Breck’s dated 09/02/and would like to dispel claims made by the company. First of all, Breck’s has never answered my letter dated 05/05/(copy is attached in Attachment 1). Please note that the letter of 09/02/does not provide information related to any purchase that would add to a total of $(see copy of the invoice in Attachment 2)
Secondly, as my letter of 05/05/indicated the first shipment was partial with the wrong item shipped and the billing not in accordance with the advertised pricesI ordered the following items as per the advertised material (see copy in Attachment 3):
1. Raspberry Mouse Toad Lily at $ 6.19/each for a total of $
2. Toad Lily Mixture for $
3. Hardy Ground Orchid for $
4. Frosty Morn Sedum for $ 8.99/each for a total of
The total for that order without shipping and handling was $ On February 3, the first shipment was made under order # *** which was partial for only two pieces of Raspberry Mouse Toad Lily at a price of $ for a total of $33.98. Neither the price nor the amount of the Raspberry Mouse Toad Lily was correct and I have never ordered Purple Beauty Toad Lily and the items was returned on 03/27/at a price of $ (see copy in Attachment 4). Breck’s letter completely fabricated those facts. On March 17, a new shipment was made along with the missing items and the corrected pricing under order # 40721087600. By then one of the Mouse Toad Lily was dead and I returned it paying for the shipment $ (copy of all the documents related to that shipment and return are presented in Appendix 5). Since I paid a total of $ and $ for two returns ($12.70) I refused to pay for the shipping and handling on that order and mailed a check for the remaining $ 59.53. At that point I owed nothing to Breck’sOn 07/13/after Breck’s pestered me with its continuous falsified invoices I returned the remaining dead Raspberry Mouse Toad Lilies by priority mail (tracking # ***) at a price of $ at which points Breck’s owed me money.
In view of all these facts well supported by documentary evidence in attachments all discussions Breck’s provided in its letter to you are nothing short of intentional falsifications. Nothing in my complaint was related to my orders with Spring Hill Nurseries and therefore all discussions related to that order are completely irrelevant to my complaint. I have not placed any orders to Breck’s after and notified them that I do not want to receive anything from them. Order they claimed was shipped on 08/28/was not received but if it arrives in the future it will be refused. All their discussions about revolving credit is nothing but a fraud and I owe Breck’s nothing and will never buy anything from them againI want Breck’s leave me alone because I do not want to deal with dishonest people and/or dishonest business with bad services and lousy quality of products
Sincerely,
*** *** CPA
Attachments: ## 1-as mentioned above
This letter along with all attachments will be mailed on Monday, September 8, to Revdex.com and the Breck's address in Indiana
Regards,
*** ***
I issued the credit(s) on 12/3/14, and they posted to the Revolving Credit account on 12/3/If a bill was received, it had to have processed prior to the credits being issuedMs*** has a balance on both her in house and Revolving Credit balancesThere is no balance dueThanks,
***
Customer Resolution
Billing or Collection Issues
- The company has failed to correct billing errors
The company has failed to correct
billing errors
select
In march and April I ordered
several different things from brecks one was for two others for
I sent different checks for these they gave me credit for the and one
of the 39s I have faxed my cancel checks my bank statements , and have
emailed and called 5-times when I call they say they,VE fixed this then
they started adding late charges up to dollars and threating to damage my
credit this month the bill is back down to I, VE tried everything
please help me I have never dealt with anything like this thank you *** ***
Check # *** was applied to Orders on Account ***I have attached the response and order informationPlease do not hesitate to contact me if you need any additional information or I can assist you
Thanks,
*** ***
Brecks Customer Dispute
Resolution
Ms*** Thank you for your correspondenceI apologize, I could not locate any orders on your account for the Dirty Dozen Iris OfferThe order listed in the complaint was placed on September 11th, using a 'coupon' email offer (Key ***), for Bee Balm Mixture and Blue Hill SalviaI
also located an order placed on September 9th, that had some individual iris on it placed using a 'Up to 75% (Key ***) email offerThe offer you were referring to - Dirty Dozen Iris Deal (Key ***) was emailed out on September 10th, and it does mention that there are limited quantities availableI have included a copy of the email sent, order and key code information. I apologize, many of the emails sent are for 'flash sales, or limited quantity' specials, and while the individual items may be available on the website, the special is notIf you have an order confirmation showing the Dirty Dozen Iris Deal placed using the Offer Keycode *** (only offer that will give the discounted pricing), please forward that information, and I will be happy to review the order and work to resolve the matter. Please do not hesitate to contact us if you have any questions. Thank you,*** ***BrecksCustomer Dispute Resolution Department?
RE: Complaint: ***
Mrs***,
'Verdana','sans-serif'">I apologize for the issues you are having with Breck's Revolving CreditThe offer that was sent to you did include all the information stating service and finance chargesI am including a copy of what is enclosed with all credit offers, which includes information regarding interest rates, charges, late fees and minimum balance dues
Order *** was mailed in and received on April 5, This order shipped out on April 27, 2016, and the credit department would have sent the first statement soon afterThe first payment received was on August 2, ($20.00)
The first contact regarding the order to our Customer Service Department was on September 13,2016, and the call was transferred to the Credit Department
We do not show any previous contact, and have no record of contact regarding product issues
Unfortunately, we cannot remove any service charges, interest or late feesI am issuing a credit for the Hens and Chicks Collection in the amount of $($+ tax)If you have any additional questions regarding the balance due, please contact Breck’s Credit Department at (877) 212-
Thank you,
*** ***
Breck’s Customer Dispute Department
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me However, I am not pleased they turned an unpaid amount over to collections on this because their final bill to me was in the amount of $which was paidNothing was ever sent to me indicating there was another balance in the amount of $It could not have been Spring Hill because that amount has been paid as wellThe two companies need to have a better accounting system in order to provide adequate customer serviceI will not order anything, and advise anyone else to be cautious about ordering from either companyAs I stated before more than half of the plants and/or bulbs did not surviveI am very dissatisfied with their products overallI do recommend their irises and that is about itShame on them
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
there is the matter of order *** in the amount of $to be refunded and also Springhill order #*** in the amount of $to be refunded and than matters are clearedSorry but items I brought were not the money I paid for very disappointed!!!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
All I received from them was another bill this morning thank you for what you VE tried to do this has been a nightmare
Mr***,
The orders mentioned in your response were not included in the initial complaintI have requested a refund for items *** *** *** *** ($59.97) *** from order *** and items *** *** *** *** ($59.97) *** from order ***The refunds are for all plants purchased, I can not issue any additional refunds for the fertilizers purchased or the shipping and handlingThis will have the three orders being refunded in fullYou should receive your refund checks within the next 3-weeksThank you,
*** ***, Customer Dispute Resolution
Please see attached informationThis customer has several orders with Toad Lilies on themI have included the order information as well as the credits and/or payments
Thanks,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Not happy with it but it is probably the best I will get.I want the issue settledI am sending a final payment of $($balance - $credit) with a request to close account and remove me from their mailing list
Regards,
*** ***
Mr***, I apologize for the confusionWe actually received three Breck's orders in the mail from you using our Revolving Credit planThis is where the bills are coming from as wellThe first order was received
on 04/11/for Fall Bulbs ($64.50) which shipped out on 09/02/Order (delivered 9/7/1:pm)The next order was received on 05/14/for Fall Bulbs which shipped in two parts ($44.92) shipped out on 09/02/and ($37.96) shipped out on 09/17/Order (delivered 9/26/2:pm)/(delivered 9/22/1:pm)The last order was received on 06/02/for Fall Poppy Collection ($29.94) which shipped out on 09/24/Order (delivered 9/29/1:pm)
The total balance due (before finance charges) was $and we received a payment of $on 09/27/I am including copies of the order invoices to show the product ordered
Thank you, *** *** Brecks Customer Dispute Resolution
I have issued additional credit on her account to balance off the amount owedShe has orders with several of our companies, Brecks, Audubon Workshop and
Spring Hill Nursery as well as revolving credit orders with our Brecks credit department.
This will clear up any balance due with the Revolving Credit department
Thanks,
*** ***
Breck’s
Revdex.com Customer Dispute Resolution
***
*** *** ***
*** *** *** ***