Brand Affinity Technologies

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The company has refunded me $and consider this complaint resolved Regards, [redacted]

Hello ***,I'm very sorry for the inconvenience and delay in your refund [redacted] is no longer with our company and I wasn't aware that you had been attempting to reach us I have just processed a PayPal refund of your order and if you have any further questions or concerns, please let me knowThanks, [redacted] Operations Manager

Hello ***,I'm very sorry for the inconvenience and delay with your order. It appears we were missing the horizontal full-size image and thus couldn't fulfill the order. I will go ahead and issue a full refund, as well as send out the vertical image. If you have
any further questions or concerns, please contact me at ***@brandaffinity.net . Once again, we're sorry for the inconvenience.*** ***Operations Manager

The customer ordered two images from the Avalanche, unfortunately one of the images was lost due to the file being corrupted.  We then refunded the customer (See attached pdf file) and processed the remaining image.  We contacted the customer several times during this process to let them...

know what was going on.  So at this point, everything should be squared away.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The company has refunded me $50.06 and consider this complaint resolved.
Regards,
[redacted]

Hello [redacted],I'm very sorry for the inconvenience and delay in your refund.  [redacted] is no longer with our company and I wasn't aware that you had been attempting to reach us.  I have just processed a PayPal refund of your order and if you have any further questions or concerns, please let...

me know. Thanks,[redacted]Operations Manager

Hello,I placed a complaint last week and the company did contact me to rectify the situation. Thank you. [redacted]

Review: I ordered an 8 x 10 photo and I have not received it yet I have sent out several emails on the [redacted] Photo website, Brand Affinity Technologies website, and info@[redacted] and have yet to receive a response or phone call. I want my photo or my money back. This is crazy that they have no way to get in contact with them and all of their numbers are voicemail and it is full. Please let me know what is going on ASAP. Is this a rip-off, because this is crazy?Desired Settlement: I would like for someone to call me and send me my item. If not refund my money asap. I dont want to have to wait for it come in the mail either...you need to [redacted], [redacted] or [redacted] it to me for my inconvience.

Review: Ordered photos from Rangers FanPhotos from Brand Affinity Technologies, wanted to cancel my order and emailed them before the order was shipped but was told by customer support [redacted] Porras on 10/23/14 could not be cancelled but to return the photos for a refund and that I would be notified when the photos were received and my refund was processed. They received their returned photos on 12/1/14 and I have received no communication or refund from them. I have sent 6 emails to [redacted] Porras, customer support at FanPhotos as well as Brand Affinity Technologies. I have received no responses.Desired Settlement: Would like a full refund of: Order DetailsProduct Image 2014 Double Play Package $44.95 1 $44.95 Subtotal: $40.45Shipping: $5.47Tax: $3.79Total: $49.71

Business

Response:

Hello [redacted],I'm very sorry for the inconvenience and delay in your refund. [redacted] is no longer with our company and I wasn't aware that you had been attempting to reach us. I have just processed a PayPal refund of your order and if you have any further questions or concerns, please let me know. Thanks,[redacted]Operations Manager

Review: In April 2014 I ordered two photos from this website and it took them months to send me only one. After numerous emails, they don't list a telephone number on their website, they have flat ignored my plea to receive the second photo that I paid for, or give me a refund.Desired Settlement: They need to send me the second photo that I paid for or worst case send me a check for the refund.

Business

Response:

The customer ordered two images from the Avalanche, unfortunately one of the images was lost due to the file being corrupted. We then refunded the customer (See attached pdf file) and processed the remaining image. We contacted the customer several times during this process to let them know what was going on. So at this point, everything should be squared away.

Review: I ordered an 8 x 10 photo in November for a Christmas gift. The money was taken from my account and I have still not received the picture. Also I cannot get a hold of a single person at this company. The phone number is a dud and only computers answer the emails. I want my money back ASAP.Desired Settlement: I would like to receive the photo, however if that is not possible I would just like my money back.

Consumer

Response:

Hello,

Review: Item purchased from brand affinity (Fan Photos) on 12/16/2013 (Order #: [redacted] ). It was stated that this item had a 1-3 day lead-time before purchase less the ship time, for which next day air shipping was purchased; in all, a 4-6 day lead-time at worst. According to this company, it took them until the 22nd just to book the order. The booking information I received came after I contacted them on the 23rd, but the response took a week to get. I immediately responded on the 29th and haven't seen an answer to that. I again sent e-mail correspondence on the 6th of January with no response as of yet. I called on January 8th and also couldn't get anyone. My story is very similar to many others' feedback I'm reading online; I'm hoping the Revdex.com can rectify this issue.Desired Settlement: Send the item, refund the cost.

Business

Response:

Hello [redacted],

I’m very sorry to hear about this customers issues receiving their order. As I mentioned in the other email, we actually had an ornament vendor we've been using for years, but they weren't able handle our volume this year. We are currently in the process of switching to another vendor so this doesn't happen again.

In regards to [redacted], I have processed a full refund for his order and I have also notified him that he can keep his current order. I have also supplied my contact information if there is any further questions or concerns.

Please let me know if there is anyway else I can help. Thank you for your time.

Thanks,

[redacted] | Operations Support Manager | Brand Affinity Technologies, Inc.

2520 Mission College Blvd. Suite 102 | Santa Clara, CA 95054

Direct: (408) 986-6208 | Fax: (408) 987-8840

Email: [redacted]@brandaffinity.net | Web: www.brandaffinity.net

Brand Affinity Technology

BAT Case # [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The business has performed this action and I now consider this complaint resolved.

Regards,

Review: On December 16, 2013, I ordered a Christmas ornament with our picture (my spouse & I) on it as a keepsake from our trip to the Great American Ballpark in Cincinnati, OH during the 2013 Memorial Day weekend.The reason why I ordered it is that my spouse enjoys collecting Christmas ornaments of places we've been to, and we forgot to get one while we were in Cincinnati.When I received an e-mail from the Cincinnati Reds Fan Photos advertising their Christmas Gift promotions, I thought this would be a great opportunity to get her that ornament in time for Christmas. They were offering "Next Day Air Delivery (1-3 days)" at no extra charge as part of their promotion. So when I placed the order on Monday, December 16, I thought for sure I'd have it in time to wrap, and put under the Christmas Tree. I waited, patiently, thinking that it would arrive in time. Even though I am aware of the severe weather conditions that may delay deliveries, I remained optimistic in the spirit of the season.By Christmas Eve, it still had not arrived. That's when I called their "support" phone number. Naturally, I received an outgoing message. Then I e-mailed them, and received the standard reply, that they are sorry for the delay, but they could still send it to me.I tried calling again, and then a series of e-mails (with [redacted])took place, in which she said they could deliver it overnight if I still wanted it.That's the same false advertising gimmick they used to get me the first time! I told [redacted], that she would have to do better than that if she wanted my business. At this point, Christmas had come and gone, but she apparently does not seem to realize that the whole idea of ordering a Christmas ornament is to have it in time for CHRISTMAS! That's why I went along with the Next Day Air Delivery, so I would have it in time for the holiday.As it is, I am still waiting after numerous e-mails. I tried calling their support number twice, but they still haven't returned my call.Desired Settlement: While many if not all retailers are liquidating their Christmas inventory at 50% - 70% savings, Fan Photos seems to think that this ornament is still worth $33.50 after the fact. It was worth $33.50 at the time I placed my order, because I was hoping to have it in time to surprise my wife on Christmas morning. Now that we are getting ready to take down the Christmas tree, that ornament doesn't have the same value as it did before Christmas.I think $10 - $15 (including S/H + tax)is reasonable.

Business

Response:

Hello [redacted],

I’m very sorry to hear about this customers issues receiving their order. We actually had an ornament vendor we've been using for years, but they couldn't handle our volume this year. We are currently in the process of switching to another vendor so this doesn't happen again.

In regards to [redacted], I have refunded his order completely and let him know he can keep his order, free of charge. I also provided him my contact information, if he had any further questions or concerns.

Thanks,

[redacted] | Operations Support Manager | Brand Affinity Technologies, Inc.

2520 Mission College Blvd. Suite 102 | Santa Clara, CA 95054

Direct: (408) 986-6208 | Fax: (408) 987-8840

Email: [redacted]@brandaffinity.net | Web: www.brandaffinity.net

Brand Affinity Technology

BAT Case # [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

While Mr. [redacted] has refunded my money, I still haven't received my order. He has e-mailed me, and he claims that he will see to it that I receive my order. Until then, I still consider this matter to be unresolved.

Regards,

Review: On December 17, 2014, I ordered two 8x10 pictures of my boyfriend and I that were taken at Angel Stadium sometime in August 2014 (order # [redacted]). The website stated that I should receive my order within 5-7 business dates.

On January 6, 2015 I tried to reach PrintRoom.com/Brand Affinity by phone, all phone numbers led me to an automated message that asked me to submit an email ticket. Their website gives you a number and an extension to dial when you call them but all you get is the automated message and if you hit the key to connect to their support extension they disconnect you. I proceeded to submit a ticket online and received a response from [redacted], Support Lead. She stated in her email to me "Regarding your online picture order # [redacted], the order is currently awaiting the full-size images to print with. These are usually provided within a day or two of the order being placed. There may have been a technical issue preventing the full-size images from being applied to your order. We have already notified the parties responsible. However, we will contact the appropriate parties to remind them of the situation so that we can obtain the images needed to print your order as soon as possible." and apologized for the delay.

Exactly a week later, January 13, 2015, I emailed Natalie again to inform her that the status of my pictures has not changed. I have yet to receive a followup response from her.

I am very upset with PrintRoom/Brand Affinity. This is one of the most unprofessional companies that I have ever dealt with.Desired Settlement: I would like my ordered cancelled and a full refund issued back to my card.

Business

Response:

Hello [redacted],I'm very sorry for the inconvenience and delay with your order. It appears we were missing the horizontal full-size image and thus couldn't fulfill the order. I will go ahead and issue a full refund, as well as send out the vertical image. If you have any further questions or concerns, please contact me at [redacted]@brandaffinity.net . Once again, we're sorry for the inconvenience.[redacted]Operations Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The company has refunded me $50.06 and consider this complaint resolved.

Regards,