[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
We had [redacted] 's order ready to ship the 25th, but unfortunately the local post office closed before we were able to drop it offWe unfortunately did not respond quickly to her emails due to the Thanksgiving holidays and our office being closed from the 26th to the 2nd for the holidays and work related travel afterwardsAfter receiving [redacted] 's emails once I was back in the office, I immediately got into contact with her and her order is shipping out as she has requestedI believe she is satisfied with the outcome and there is no longer any complaint
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Rebecca ***
We regret the inconvenience experience by this customer, we did experience a heavy delay in the special orders from one particular supplier that made her style of kilt and were not able to get her replacement kilt supplied in a reasonable time frameWe are happy to refund her order and shipping
charges in full immediately and offer our sincere apologies, and are also reaching out to personally address the matter as well
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Brian ***
We kept our customer apprised of the delays in getting the size needed into stock throughout the processWe were closed for over a week setting up for a show, and did not respond to two emails promptly during that time, which is regrettable: we do attempt to respond in a very timely matter to all
inquiriesHad we been more timely, we would have updated her as to the eminent expected arrival of the kiltIt arrived during the time frame we were closed, and we are happy to report it was already expected to ship out before we were aware of any complaintThe customer has been advised of the tracking number and will be receiving it in a couple of daysWe hope this brings a happy conclusion to an unusually lengthy exchange process compared to normal, and the customer will be satisfied with the outcome
Unfortunately the customers custom order was significantly delayed due to production issues, and a full refund has already been issued to the customer as requestedWe sincerely regret the supply issue, and usually do not charge customers until their order is shipped...Mr*** had paid via PayPal
which meant the order was paid in full at the time the order was placedWe sincerely regret the inconvenience caused to this customer as it is very unusual to have this long of a delay for any type of custom orderI take full responsibility for not keeping him better informed of the delay, and believe the issue has been resolved with the refund provided
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Rebecca [redacted]
I remember this order well, having met the customer in person at an event and advising on the size to order, etc. Unfortunately, when the special order size arrived, their credit card was declined. An email was sent to the email address we had on file, and we did not receive a reply, nor any further...
word from the customer until 2/26/2016. I archive my emails and did a thorough search, and just don’t see any contact from them. It is not unusual for a customer to ‘abandon’ an order when a card is declined, so with the lack of communication I just assumed they no longer wanted the order. After the email on 2/26/2016 (over 6 months later) I emailed back and explained the situation, and stated I would be more than happy to get a new order placed and under way. I did not receive a reply to that email. Today I received a voicemail, and this Revdex.com complaint. I will explain that every once in a while in the past I have had issues where our emails have gone into AOL spam folders, and would ask that the customer check there to see if they can find the emails I have sent. That may be the issue, which would mean the customer may not have seen the emails I have sent. However, this is 6 months later, and this is the first contact I have received, and I do not have problems *receiving* emails from AOL accounts. I do not feel this should be considered a case for the Revdex.com: the order was never fulfilled because we could not charge the customer. We did our best to notify the customer, and heard nothing back for over 6 months. I’m not sure what else we could have done under the circumstances. As we would with ANY customer, I really want to work with then to get a new order placed if they would like: as they have mentioned, they were never charged for the original order, so we can get a new order underway and get this worked out quite easily, and I hope we can work together to do so! Since they may be having trouble due to the AOL address issues, they may also email me at [redacted]@gmail.com, which seems to get back through to AOL no problem. I look forward to hearing from them and resolving this ASAP. I am very sorry for any frustration they have felt, and am sure we can come to a happy resolution.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We had [redacted]'s order ready to ship the 25th, but unfortunately the local post office closed before we were able to drop it off. We unfortunately did not respond quickly to her emails due to the Thanksgiving holidays and our office being closed from the 26th to the 2nd for the holidays and work...
related travel afterwards. After receiving [redacted]'s emails once I was back in the office, I immediately got into contact with her and her order is shipping out as she has requested. I believe she is satisfied with the outcome and there is no longer any complaint.
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
We had [redacted] 's order ready to ship the 25th, but unfortunately the local post office closed before we were able to drop it offWe unfortunately did not respond quickly to her emails due to the Thanksgiving holidays and our office being closed from the 26th to the 2nd for the holidays and work related travel afterwardsAfter receiving [redacted] 's emails once I was back in the office, I immediately got into contact with her and her order is shipping out as she has requestedI believe she is satisfied with the outcome and there is no longer any complaint
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Rebecca ***
We regret the inconvenience experience by this customer, we did experience a heavy delay in the special orders from one particular supplier that made her style of kilt and were not able to get her replacement kilt supplied in a reasonable time frameWe are happy to refund her order and shipping
charges in full immediately and offer our sincere apologies, and are also reaching out to personally address the matter as well
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Brian ***
We kept our customer apprised of the delays in getting the size needed into stock throughout the processWe were closed for over a week setting up for a show, and did not respond to two emails promptly during that time, which is regrettable: we do attempt to respond in a very timely matter to all
inquiriesHad we been more timely, we would have updated her as to the eminent expected arrival of the kiltIt arrived during the time frame we were closed, and we are happy to report it was already expected to ship out before we were aware of any complaintThe customer has been advised of the tracking number and will be receiving it in a couple of daysWe hope this brings a happy conclusion to an unusually lengthy exchange process compared to normal, and the customer will be satisfied with the outcome
Unfortunately the customers custom order was significantly delayed due to production issues, and a full refund has already been issued to the customer as requestedWe sincerely regret the supply issue, and usually do not charge customers until their order is shipped...Mr*** had paid via PayPal
which meant the order was paid in full at the time the order was placedWe sincerely regret the inconvenience caused to this customer as it is very unusual to have this long of a delay for any type of custom orderI take full responsibility for not keeping him better informed of the delay, and believe the issue has been resolved with the refund provided
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Rebecca [redacted]
I remember this order well, having met the customer in person at an event and advising on the size to order, etc. Unfortunately, when the special order size arrived, their credit card was declined. An email was sent to the email address we had on file, and we did not receive a reply, nor any further...
word from the customer until 2/26/2016. I archive my emails and did a thorough search, and just don’t see any contact from them. It is not unusual for a customer to ‘abandon’ an order when a card is declined, so with the lack of communication I just assumed they no longer wanted the order. After the email on 2/26/2016 (over 6 months later) I emailed back and explained the situation, and stated I would be more than happy to get a new order placed and under way. I did not receive a reply to that email. Today I received a voicemail, and this Revdex.com complaint. I will explain that every once in a while in the past I have had issues where our emails have gone into AOL spam folders, and would ask that the customer check there to see if they can find the emails I have sent. That may be the issue, which would mean the customer may not have seen the emails I have sent. However, this is 6 months later, and this is the first contact I have received, and I do not have problems *receiving* emails from AOL accounts. I do not feel this should be considered a case for the Revdex.com: the order was never fulfilled because we could not charge the customer. We did our best to notify the customer, and heard nothing back for over 6 months. I’m not sure what else we could have done under the circumstances. As we would with ANY customer, I really want to work with then to get a new order placed if they would like: as they have mentioned, they were never charged for the original order, so we can get a new order underway and get this worked out quite easily, and I hope we can work together to do so! Since they may be having trouble due to the AOL address issues, they may also email me at [redacted]@gmail.com, which seems to get back through to AOL no problem. I look forward to hearing from them and resolving this ASAP. I am very sorry for any frustration they have felt, and am sure we can come to a happy resolution.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We had [redacted]'s order ready to ship the 25th, but unfortunately the local post office closed before we were able to drop it off. We unfortunately did not respond quickly to her emails due to the Thanksgiving holidays and our office being closed from the 26th to the 2nd for the holidays and work...
related travel afterwards. After receiving [redacted]'s emails once I was back in the office, I immediately got into contact with her and her order is shipping out as she has requested. I believe she is satisfied with the outcome and there is no longer any complaint.