Bowman Contracting CO

Good day,
Thank you for your feedback.
We have received your complaint a couple times now concerning your booking with us.  As previously mentioned several times, we have listed to all the calls that came in from you to our call center concerning your booking and reviewed the two booking made...

by you online. Here is a breakdown of what we have as transpired: 
The first booking was made for Sept 4-14 from JFK-FCO & Return. 
JFK - FCO 04SEP2017 - 17:20 05SEP2017 - 07:35
FCO - JFK 14SEP2017 - 09:40 14SEP2017 - 13:20
A call came in to make changes and you were not happy with the fee therefore left the booking as it was. No mention that you would make a separate booking.
The second booking was made as a one way flight on Sept 2nd from JFK- NAP.  
JFK - NAP    02SEP2017 - 15:00    [terminal 1] 03SEP2017 - 06:00
Come the day of travel on the 4th for the first booking, you were not there as you already left on the 2nd therefore the original ticket was no longer valid with the airline including the return. 
As we do sympathize with the loss of the ticket value, this is not something that we have done in error. The bookings were made by yourself. If the exchange of your date was done as suggested by our agent, this could have been avoided.  
There is nothing we can offer in this case, even if you continue to email all in the company unfortunately as we are not at fault here. 
We consider this file closed.
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that if they are telling the truth I am ok with that.  Yet they have mislead me for a long time, so I only hope that my six year old daughter will not have any issues getting through security or on the plane.  Unfortunately, it seems we will not know until we get to the airport.Sincerely, Anna-[redacted]

Good day Elena,
Thanks for sharing the details of your recent booking experience with us.
As per your conversation with our customer care representative, she has cancelled the reservation as per your request and held the amount for Future Travel Credit. We have waived the modification fees as a...

one time, good will gesture. 
You have received by email all the details on how to proceed with your future booking.
There is no action required on our part, so we consider this file resolved.
Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,Customer Care Team

Good day,
Thank you once again for your feedback. 
We consider the file closed as we have offered the resolution you were seeking. If you have not received the refund in the time frame mentioned, then you can reach out to us or re-open the claim. 
Best regards,
Customer Care team

Good day,
Thank you for your message.
One of our Customer Care Representatives has reviewed your file. As per our Terms and Conditions, the tickets are Non-Refundable. We got it secured for Future Travel Credit although you are refusing to pay the penalties that come along with it. These fees are...

from
the airline and not from JustFly. We have offered to waive our Modification Fee and we have already refunded the Seat Assignment fee. There is no further refund we can offer as we need to abide by the airline rules and there are no medical provisions for these.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message. 
As already discussed with our customer care representative, we were able to process a refund of 50% of the ticket fare along with any unused taxes. This amount should appear in your account within 6-8 weeks.
There is no action required on our part, so...

we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, John [redacted]

Complaint: [redacted]I am rejecting this response because:
I reject this because I followed your advice and purchased the insurance with the ticket. I did not see it was non refundable, but on the left side of the page there are multiple options from changing ticket to cancelling. One does not know they cannot until they try. This was a medical situation. I also contacted Internet. They were as unresponsive as Just fly. Also unable to give supervisors names, address to contact the business, names of CEO to contact, business phone number. Just fly reps we're even more elusive. As was the insurance company, but at least they refunded that $25.Sincerely,[redacted]

From: [redacted] [[redacted]] Sent: Friday, August 11, 2017 10:45 AMTo: info Subject: Re: You have a New *essage from Revdex.com Serving San Francisco Bay Area and Northern Coastal California, Complaint #[redacted]
 
I sent all of the emails. The only response I received from justfly was a response to another complaint to a *ediator that was complete and utter lies. They said I was offered a standby flight and I refused. I was told specifically by [redacted] Airlines agent [redacted] that I could not and would not be put on standy by ** and that justfly had to do it.She even spoke on *y cellphone to the justfly agent and told him that. If I were offered a standby flight, why would'nt I take it instead of spending an extra 1,000 dollars on two tickets home and hotel fees etc.?

Good day,
Thank you for your message.
 
We do apologize for the inconvenience of this delay in our response.
 
One of our Customer Care Representatives is reviewing the receipts that you have submitted and has requested addition documents to be added to better investigate the...

booking.  Please do respond to the email that was sent to be able to resolve this.
 
Best regards,
Customer Care Team

Good day,
Thank you for your message and feedback. 
As mentioned by our Customer Care Representative, we have reviewed the booking and has outlined all the details on how to utilize the travel credit. Here are the details once more. 
The travel credit is valid from one year from the...

issuance date, March 18, 2019.  The airlines policy is you would need to book and complete travel before this date or the validity of the credit is expired.When making any changes with the airline there will be change fees associated including any difference in fare.  The credit would need to be applied to all the passengers associated to the original booking, meaning we cannot transfer the credit to another name.
If you would like to use your credit before the expiration date you can call our center at [redacted], or there is also a self serve option online that can also assist you.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us.We were able to take action on your file, and request a waiver to process the refund as you requested. We are still awaiting the confirmation from our supplier.Our Customer Care Representative will revert back with...

the response as soon as he get one.Kind regards,
Customer Care Team

Good day!
We have received a copy of the complaint you lodged pertaining to your recent booking.
As mentioned by our Customer Care Representative, she has contacted the airline for assistance in providing some type of refund on your behalf.  She will contact you once we get a response.
We...

appreciate your patience. Best regards, Customer Care Team

Good day David,
As per your conversation with our Customer Care Representative, after listening to the recording, we heard an agent error. For this reason, we have refunded the amount of 128.25$ to your credit card.
At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Repressentative

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, [redacted]

Good day,
Thank you for your message. 
As mentioned by our Customer Care Representative, we have reviewed your file and have contacted the airline on your behalf. We are awaiting a waiver code to be able to process the change with no fee. 
Our agent will revert back once completed with...

a new eticket with the change. 
Best regards,
Customer care Team

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:Sincerely,Anu [redacted]
 
I still have not received any refund from justfly.com. I am rejecting this response. They have actually posted another additional $600.00 charge on my credit account dated 11/16/16.
Anu [redacted]

Good day,
Thank you for your message. 
As previously stated, the transactions were voided on our end which means that the funds will be returned to your card if not done already.  As mentioned, there is a 2-10 business day delay.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message. 
One of our Customer Care Representatives is investigating your file and will revert back shortly. 
Best regards,
Customer Care Team