Bowman Contracting CO

Good day,
Thank you once again for your message. 
One of our Customer care Representatives has emailed you all the details concerning your booking and Future Travel Credit. He has outlined all the information for you and has requested a call once you are ready to proceed.
There is no further action we can take at this time, therefore we consider the file closed. 
Best regards,
Customer Care Team

Good day,
Thank you for your message. We use your feedback for coaching purposes. 
As discussed with our customer care representative, we have reviewed your file and complaint and we have offered a travel credit until March 17, 2017. There are several calls to our agents requesting different...

information but if you would like to search for dates of travel,
please contact us to see what the options are.
There are no further action we can provide as we have done our part in resolving the issue. We consider the file closed.
Best regards,
Customer Care Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Although it has taken over two weeks since I purchased the tickets, and I will not receive the credit to my account for 6-8 weeks, justfly has agreed to refund me the cost of my ticket.
Thank you for your assistance with my complaint.
Sincerely, Kirsten [redacted]

Good day,
Thank you for your message.
One of our Customer Care Representatives has reviewed your booking and complaint concerning the travel credit. 
As mentioned, there are restrictions and penalties when it comes to using your travel credit, these rules are associated with the airlines....

The rules of your ticket regarding with Aeromexico when re booking your new flights there would be a penalty charge of 200.00 USD by the airline and any fare difference will apply.The travel credit is valid for one year of date of issuance which is December 14,2018 and travel must be booked and completed prior to this date, and it must used with Aeromexico airlines as they are the validating carrier. There is no further action we can provide here besides assisting with the new booking. 
We consider the file closed. 
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because: Justfly made did not make an effort to correct the issue. They notified me that the flight remains the same. I negotiated with one for the airline and the Cr Card company worked with me to secure my funds.  Sincerely,Debra [redacted]

Good day,
Thanks for sharing the details of your recent booking experience with us.
We were able to take action on your file, and process the refund as you requested. One of our Customer care Representatives called and left a message for you to notify you that the refund was processed and should...

appear on your account.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,
Thank you for your message.
As discussed with one of our Customer Care Representative, we have investigated your compliant and booking. As you have heard as well from the call recording, there was a mistake made on your part when requesting the dates of travel. You have confirmed that...

this was your error. 
The only compensation we can provide is the amount of the unused taxes as previously mentioned which has been processed.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, Jenna [redacted]

Good day,
We have received a copy of the complaint you lodged pertaining to your recent booking.
Unfortunately we are unable to locate your booking with us. May we please request some more information from you so that we can investigate your complaint further? May we have a booking #, another...

phone number or email that may have been used at the time of booking please.
We look forward to hearing from you soon.
Best regards,
Customer Care Team

Hello, there is nothing attached. Please add it to the complaint to move forward.
Thank you!
Customer Care Team

Good day,
Once again, this was a booking made online by yourself therefore we cannot be responsible for the error that was made on the date of birth. We response to confirm the information our agent already mentioned to you. 
There is no possible refund in this matter that will be offered. If you wish to get help in making a new reservation with the correct information not to loose the remainder of the tickets, then you can return an email back to our customer care representative. 
Once again, there is nothing further we can offer here therefore we do consider the file closed. 
Best regards,
Customer Care Team

Good day,
Thank you for your message and feedback.
As mentioned by our Customer Care Representative, we have reviewed your file and can see that you had purchased the Extended Cancellation Policy (ECP) With regards to the ECP coverage, this product is outlined in the Justfly terms and...

conditions, under paragraph 2 prices and states:You may choose to opt-in to our Extended Cancellation Policy, for $19.99 per passenger, which will allow you to cancel up to a full 24 hours after purchase without subjecting you to our standard administrative cancellation fees.As you booked your flights on the 31st of December 2017 at 4:22pm, you had until the 1st of January 2018 at 4:22pm to cancel without any penalty. Unfortunately as it is past this void period, we are bound by the airline rules of the airfare and cannot cancel this ticket without penalty.We apologize for this inconvenience but we are unable to offer the reimbursement you are requesting and consider the file closed. 
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Sincerely, Piyush [redacted]

Complaint: [redacted]I am rejecting this response because:
The agreed upon price was $237.08 per ticket, including fees and taxes. Then, the price charged was updated to $249. 
 
I did receive a refund on the seat selection, and Just fly was very accommodating to this, and I appreciate that. The bad practice of updating the rate after the site said I "locked in" the $237 shouldn't be acceptable.
 
I require no more attention to this, and I certainly don't expect any more action out of JustFly.. I reported them because of their dishonesty in charging. I just can't accept their response because it isn't fact.
Sincerely,Brandon[redacted]

Good day,
Thank you for your message. 
We apologize you have experienced some issue receiving your eticket. We have sent the eticket several time now since your booking at the email address that you have provided. I have included it here within as well in case there was an issue in the...

receipt. 
There is no further action required, therefore we consider the file resolved.
Best regards,
Customer Care Team

Good day,
Thank you for your message.
As per your previous complaint with our customer care team, we have offered to refund the service fees as a gesture of good will with your agreement. 
There is nothing further we can offer and consider this file resolved.
Best regards,
Customer care...

Team

Hello again,
 
This passenger has told us that the claim with Revdex.com was closed.  She has put in a Chargback with her bank and the bank has refunded her the money requested.
 
Due to this we are not going to refund the ticket once more and consider the file closed.
 
Thank you!
Sandy

Complaint: [redacted]I am rejecting this response because: that is not true, they might have ordered to refund but had stated it takes two business cycles. Please advise them to show me proff of the refund transaction before I show bank statements.
I spoke to [redacted] and told him the same. He nonchalantly said it "might" come in July!
 
Please have them send proof to us.
Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Elden [redacted]

Good day,
As per the message our customer care agent has left you, there was a delay in processing the cheque but we assure you that it was sent out last week. 
You should be receiving it this week.
At this time, we consider the file resolved. 
Best regards,
Customer Care Team