Bowman Contracting CO

Better Business...

Bureau:I have reviewed the response made by the business in reference to complaint ID [redacted], I am still waiting for their final feed back, this is just to show that they have received the complaint and they are working on it. I hope they will resolve this matter because of their experience and let me assume that this is not a rare situation to them. Sincerely, Nahayu[redacted]

Complaint: [redacted]I am rejecting this response because: The lack of clarity and disclosure on the webpage and follow on ticket purchase, coupled with the customer service that provided false information by trying to get me to spend more money. The fees I was told I would have to pay weren't real, according to the two airlines I had flights with for my trip. This in essence is fraud and misrepresentation in order to get money out of people. Being told I would have to spend the same amount of money I originally spent on the flight to alter the dates of a flight close to 2 months out from the travel date is crazy and entirely unprofessional. Customer service should be a priority along with customer satisfaction. The rating this company has gotten across the internet speaks for itself and I should have listened. even the Revdex.com provides a warning on using the site. next time I will check, but it looks like the company hasn't and wont change its ways on how it treats its customers and how they disclose hidden fees and costs.Sincerely,Patrick[redacted]

Complaint: [redacted]I am rejecting this response because:
You can and should provide a refund for the extra charge you scammed me on. Once again you didn't care to even read my response, and I await the day you go downSincerely,Avraham [redacted]

Complaint:[redacted]I am rejecting this response because: 
 
1) you waited for the flight to be taken so that is the reason you can t reach me!!!!!! You did not call me or try me before my departure
2) I book a return for tomorrow wenesday which I will take
3)The return on saturday July 23 won t be used so now you can do something about this one!!!!!
I want money back for the return saturday july 23 that I won t use
 
Thank you
 
Best regards
 
 
 
 
 
Sincerely,Gregory [redacted]

Good day!
We have received a copy of the complaint you lodged pertaining to your recent booking.A review of your file reveals that this was a booking that you made online, and on your own.
Prior to finalizing your booking, there is a review page that gives you the opportunity to look at all the...

components of your trip (dates/price/flights, etc). This extra step is to avoid errors.The booking was made with the dates you entered. A representative from our Customer Care Team will contact you to detail the options available to you to make modifications to your current flight schedule.Kind regards,
Customer Care Team

Good day,
Thank you for your message. 
One of our Customer Care Representatives had communicated with you concerning the options you had to make the change requested. You were not amendable for the fees that would have incurred and requested the booking to remain untouched. 
The travel...

dates have now passed and we show the tickets have been used/flown. Due to this, there is nothing further we can provide, therefore we consider the file closed. 
Best regards,
Customer care Team

Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we have reviewed your booking and the steps taken up to the confirmation of your booking. We provide a Review and Book page before making the final click to confirm. We have sent the screen shot to validate this to you
directly. Please note, that at the time of booking and on the checkout page (before you click confirm and book) the total price showing was 1743.60 USD (290.60 USD per passenger).
We do apologize if there was any inconvenience here but this is the only amount we have for this booking. 
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because:
 
As of February 19 I have still not received a refund. I will not consider this complaint to be resolved until I have received the refund. JustFly stated that I would receive a refund "within the next billing cycle" without actually specifying a time frame. 
Sincerely,Carla [redacted]

Good afternoon,
Thank you once again for your message. 
To answer your questions, the 15.95$ charged was for a seat assignment fee that was chosen at the time of booking. That amount was voided with the ticket. As for the refund of 25.00$, we have offered this as a gesture of goodwill for the misunderstanding that occurred on our policies.  Our Terms and Conditions clearly state the cancellation policy even within the 24 hour period. The fee should have been higher but the agent also offered the reduction on your behalf. 
These amounts have all been refunded or voided therefore there is no further action we can provide.
The file is closed.
Best regards,
Customer Care Team

Good morning,
Thank you for your message. We appreciate you bringing this to our attention. A customer care representative will be checking on the refund and will update you soon. We appreciate your patience. Best regards, 
Customer Care Team

Good day,
Thank you for your message. 
As...

discussed with our Customer Care Representative, we have reviewed your booking as as this is a Air Berlin booking.
We do apologize for the inconvenience this situation has caused you. We can no longer pursue and refunds with AirBerlin.
On August 14, 2017, Air Berlin filed to commence insolvency proceedings in Germany. Subsequently, on August 18, 2017, an ancillary proceeding was filed under Chapter 15 of the U.S. Bankruptcy Code for Recognition of the Foreign Proceeding in the U.S. Bankruptcy Court for the Southern District of New York, Case Number 17-12282. As a result, all Air Berlin tickets issued before August 15, 2017 (including connection or co-shared), are no longer refundable due to German insolvency regulations. Once again, we regret to inform you that, in light of this, we are unable to proceed with your request to refund your ticket.
This is out of our control unfortunately.  Kind regards, Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Good day,
Our agent has attempted to explain how the pricing and procedures work and you were not interested in hearing and hung up on her. As an agency, we do not have control of the price changes nor the availability that is offered by the airlines. This can change at any given moment.
There is no further action we can take from our part, therefore we consider the file closed. 
Best regards,
Customer Care Team

Good day,
Thank you for your message and feedback.
We apologize for the delay. One of our Customer Care Representatives is currently working on your booking.
We will revert back shortly with a response.
 
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because: we do not believe the response from Justfly, Inc. addresses the refund we believe we are rightfully owed. We will contact Justfly to discuss this matter and request that they follow up with the Revdex.com pending our discussion with them. 
Sincerely,Ian [redacted]

Good day,
Thanks for sharing the details of your recent booking experience with us.We were able to take action on your file, and process the refund as you requested. One of our Customer care Representatives called and left a message for you to notify you that the refund was processed and should...

appear on your account.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,
Thank you for your message.
One of our Customer Care Representatives was already working on your file from the email you had sent in days ago. As discussed, we have investigated and contacted the airline on your behalf for these overcharges. We have confirmed that there is a refund in...

process directly coming from the airline within 3 weeks time frame. 
We apologize for the inconvenience this matter has caused you.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer care Team

From: [redacted] Sent: Friday, November 18, 2016 5:05 PMTo: [redacted]Subject: Re: You have a New Message from Revdex.com Serving San Francisco Bay Area and Northern Coastal California, Complaint [redacted]
 
Please disregard this complaint.  The company...

has cancelled the purchase and issued a full refund.  However, they did charge a $75 cancellation fee, which they promised today to remove.  They offered to reverse the $75 charge only because of my complaint to you, the Revdex.com.  So, thank you, Revdex.com.  
 
Greg [redacted]
[redacted]

Complaint: [redacted]I am rejecting this response because: I have not received the $100 refund they said they were sending. Once I receive the check in the mail I will consider the matter resolved.
 
Sincerely,
Ryan [redacted]

Good day,
Thank you for your message. 
As discussed with our Customer Care Representative, according to the records, the call came in right before the departure as you were refused boarding. This was due to the error made in the name. At that point, there is no way to re-issue the ticket as...

name correction was not allowed. Our phone agent gave the proper direction is stating we can refund the ticket minus the airline penalties and there was a refusal from your end.
There is insurance on your file, so it was suggested to see if there could be a refund through them but we cannot guarantee this. 
We have phoned and sent an emails for a follow-up to no avail. 
We consider the file closed as we can not action anything further until we receive your email response. 
Best regards,
Customer Care Team