Bournview Recovery Group

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.? Regards, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***
?

Dear Ms***,BRG has been contracted to collect on debt attached to your nameAfter reviewing the file and your statement, it appears that the debt that you had paid prior had never been properly closedBRG would like to apologize for the inconvenience and assures you that the debt in question
has been properly closedYou will receive no further communication from this office.Regards,BRG

Caller called from "BRG Recovery" (Bournview Recovery Group) stating I had a outstanding balance to a loan years backStated that the loan had a balance of 430$.They stated that it was a Payday LoanI do not recall ever having a payday loanFemale subject then stated that they where going to send
a dispute back to the company if I wantedThey stated that they would have to get Law Enforcement involved if the situation was not fixedFemale subject then hung upAttempted to call backMale subject answered the phoneWhen I began questioning the company name and locationHe acted like he could not hear me anymore and hung upSubject never contacted me backRecontacted company and got a femaleShe gave me information of: Bournview Recovery GroupPhone Number: *** *** *** * *** *** *** *** *** *** *** ***I want this company shut down or to stop calling me in regards to the matter listed aboveThis is really annoyingI would appreciate if it is a real claim that they send me a letter with all the information on itIf it is not real I want them taken care ofThank you!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me? Regards,? *** ***

Dear Mrs***, First and foremost we would like to apologize for any inconvenience that this may have caused youThe employee in question has been suspended and the account in question has been closed in our officeIf you receive any future calls they are not being generated by this
office.? Sincerely, Bournview Recovery Group

Dear Ms***,BRG has been contracted to collect on a debt attached to your nameThis file was placed with our office on 03/07/Any calls you received prior to that date were not made by this officeWe have reviewed the call and respectfully disagree with your statement that the
representative raised her voice or was rude on any levelCollection activity has been permanently discontinuedYou will receive no further communication from this office.BRG

Dear Ms***, BRG would like to? apologize for any inconvenience that this may have caused youAs per your request, the account in question has been closed in our office and no further contact will be madeAdditionally, any remaining agreed upon payments for said account have been removed
Sincerely, BRG

Dear Ms***,BRG has removed your number from our system and added it to our do not call softwareWe apologize for any inconvenienceYou will not be called again.Regards,BRG

Dear Mr***BRG has been contracted to collect on debt attached to your nameThe information that was explained to you was placed with our office for the purpose of collectionThe representative you spoke with explained, in the midst of you berating her, that the account would be documented
disputedYour allegations regarding this company are not correctYour debt with this office has been closed and we can assure you there will be no further contact from this office.BRG

Dear [redacted]BRG would like to apologize for any inconvenience. We had no way of knowing that you had previously had paid the account in question. The office you paid must have not properly closed out the account and sold it. As for the representative you spoke with at BRG, they have been sent...

for continued training and a note has been placed in their file regarding this issue. BRG has properly closed out your account. You will receive no further communication, and again we apologize.Regards,BRG

Dear Mr. [redacted]BRG would like to apologize for any inconvenience. Your number has been removed from our system and you will receive no further contact.Regards,BRG

Dear Ms. [redacted], BRG has been contracted to collect on debt attached to your name. We did contact you to offer you the option to resolve the debt. Before resolving the matter you requested documents be sent to your email address [email protected]. These documents were sent to you on February 7,...

2018 and gave you the creditor and dates of the debt. Not at anytime did you tell the representative you did not want to resolve the matter. We have returned this matter and as per your request you will not receive any more phones calls from this office. Regards,BRG                   Tell us why here...

Dear Ms. [redacted]BRG was contracted to collect on a debt attached to your name. This account was placed with us for collection on 03/14/2016. You resolved it with our office on 03/16/2016. On 03/17/2016 you recieved a paid in full letter via docusign that was opened and acknowledged. Never before...

03/14/2016 or after 03/17/2016 has BRG attempted to contact you. We have reviewed all calls made on this account and absolutely at no time did our representative state anything regarding police, arrest or any threats. You state you reviewed another call from Western, we have no idea who [redacted] is. You need to direct your complaint to that company.Regards,Nick W[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Mr. [redacted], BRG has been contacted to handle a personal business matter attached to your name. You have noT spoke to anyone in this office and therefor would not know what this matter is regarding. Your allegations against this office are libel and unfounded. We have made the decision to...

close and return this matter.You will not receive anymore phone calls from this office.Regards, BRG

Caller called from "BRG Recovery" (Bournview Recovery Group) stating I had a outstanding balance to a loan years back. Stated that the loan had a balance of 430$.They stated that it was a Payday Loan. I do not recall ever having a payday loan. Female subject then stated that they where going to send...

a dispute back to the company if I wanted. They stated that they would have to get Law Enforcement involved if the situation was not fixed. Female subject then hung up. Attempted to call back. Male subject answered the phone. When I began questioning the company name and location. He acted like he could not hear me anymore and hung up. Subject never contacted me back. Recontacted company and got a female. She gave me information of: Bournview Recovery Group. Phone Number: [redacted]I want this company shut down or to stop calling me in regards to the matter listed above. This is really annoying. I would appreciate if it is a real claim that they send me a letter with all the information on it. If it is not real I want them taken care of. Thank you!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

Dear Ms. [redacted]BRG has been contracted to collect on a debt attached to your name. On 03/02/2017 you spoke with a representative from our company. The representative explained immediately to you that all calls are monitored and recorded for quality assurance. After reviewing the call, we...

respectfully disagree with a large portion of your complaint. You state in your complaint "Of course I have not got that type of loan nor is it on my credit report", you openly admitted to the representative that you had established two of these loans and would never do it again. We are not a credit reporting agency so if it is not on your credit report that was a decision made by  the original creditor at the time they charged off the debt. You state "They threaten to have to summon me to court", at no time did the representative say anything about a summons or court. The representative offered you documentation several time throughout the call. We would like to apologize for any inconvenience when reaching out to relatives for location information. We have documented your file as a dispute and have permanently discontinued collection efforts. You or your family will not receive any further communication from this office.Regards,BRG

Dear Ms. [redacted], BRG has been contracted to collect on debt attached to your name. The phone call you placed to this office was reviewed. Immediately you disputed the debt stating that this was the result of your ex husbands doing. The representative then informed you the account was documented as...

dispute, closed, and would be returned. In agreement the call was ended. You will not receive any more phone calls from this office. Regards, BRG