Bourne Dental Associates

The office handled the situation to the best of their abilityThe patient's mother was given an estimate of what her out of pocket expense would be for the services providedIt was also explained, like it is to all of our patients, that it is never a guarantee with any insurance company, they
could pay more or lessThe insurance company paid their portion with a remaining balance dueThe insurance company confirmed the patient's mother was sent a copy of the EOB (explanation of benefits) stating what the exact out of pocket fee wasThe office was provided with the ** *** information a month after the claim closed and statement was sent to the houseWe dealt directly with the ** *** point of contact assigned to the office when trying to submit the claim for paymentThe office provided everything that was requested to process the claimWe submitted the claim multiple times with each attempt unsuccessfulThe patient's mother was informed of every step and every effort made on her behalf by the officeWe apologized to the patient's mother for not being able to move any further and supplied all of the ** *** information for her to follow upOur office went above and beyond trying to assist with this matterAs with most offices, checking insurance benefits and fighting claims is a courtesy provided to the patients not a requirementIt is important for patients to be aware of the benefits for which they pay and the coverage provided by their insurance companyWe are deeply disheartened with this situation as we pride ourselves on outstanding customer service and care that goes above and beyond