At the root of Mr***'s Complaint is his assertion that he was verbally promised over the phone that his "out the door" price would be $15,650, when in fact he was actually charged $15, plus a $doc fee The facts of this ***er do not appear to be in disputeMr [redacted] was in fact charged $15, plus a $doc fee (ie a fee that the Dealership is not legally allowed to waive or alter as they see fit) Accordingly, it is the Dealership's belief that they did exactly as they promised Mr [redacted] they wouldMoreover, it is not as though the presence of the charge was not very clearly disclosed to Mr***The doc fee was present on a number of documents that Mr [redacted] signed, and as a result he clearly saw it, acknowledged it, and accepted it by signing the documents and taking delivery of the vehicle.The Dealership would apologize to Mr***, as it is of course by no means their desire to ever confuse any customer in any manner whatsoeverHowever, the Dealership feels it acted at all timesappropriately and all times exactlyas they statedthey wouldAs a result, it is the Dealership's hope and desirethat this ***er should be closed with a finding of no fault on eitherParty'sbehalf
Complaint: ***
I am rejecting this response because: the vin # was just one of the problems, the major problem was them not paying off the vehicles in a timely manner. Our camaro was not paid off until weeks after the tratook place and I had to make a payment
on it, and we had to force them to pay us back for that, and the Ram truck was not paid off for weeks. We had already taken possesion of a vehicle that was not paid off. We paid them cash and they still dragged their feet in paying off the vehicles, this is unacceptable business practices
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, I will be sure to not do business with this dealership in the futureIn addition, I will make sure that other customers know about the terrible service/ product that I received and hopes that they will not have to experience the same kind of atrocious service that I received
Sincerely,
*** ***
Initial Business Response /* (1000, 10, 2016/03/03) */
Contact Name and Title: *** *** Owner
Contact Phone: XXXXXXXXXX
Contact Email: ***@yahoo.com
In reply to Ms***'s complaint on the day we removed her shingles we applied Ice water shield and #pound felt over entire
roofThere was rain that came in unexpectedly that night and water got in the same area that was already covered by insurance adjusters for repairs because of previous leaking problemsShe also stated that water came in two of her bedrooms and her basement bathroomMy response was to paint the ceiling in both bedrooms and replace ceiling tile in the basementMs*** and I did confirm that the basement tiles were already a stained yellow which informed me that this was old, as well as some spots in the bedroom but we painted anywayWe went back to her adjuster per Ms***'s request for more insulation the insurance adjuster did approve for more insulation and all areas approved by insurance adjuster were coveredRoof was completed the next dayInterior repairs were also started and
completed She spoke of some spot where she felt that duck tape was needed on the ceiling she said there was a small crackWe informed her that we would fix whatever area she thought needed repairs and she said she would get back with us within a couple of weeksThe next time she contacted us and complained about a leak we went to the attic to find that her exhaust pipe was crackedWe took pictures and showed Ms*** , and we did this job for her free of chargeThis area was something she was having problems with before which was causing her furnace to keep going outWe have done everything to appease Ms***She still has a balance with us of $2,We agree to complete any ceiling repairs as per adjuster report as long as she agrees to pay her remaining balance
OFFER:
Initial Business Response /* (1000, 8, 2015/09/09) */
I have not received any previous Revdex.com complaint on this issueThis notice says it is the 2nd one, but it is the first I have receivedIt seems as though the $refund basically got lost in the mix of a personnel changeI did some quick
research and it seems the customer is owed the $and we will process a refund request with the accounting department right awayIt will take a few days to process because our accounting department is at a different location
Initial Consumer Rebuttal /* (2000, 11, 2015/09/16) */
I have finally received my refund from Barry sanders auto centerI received it Saturday September 12th for $I have been satisfied with issueThanks *** ***
At the root of Ms. [redacted]'s Complaint is her
frustration with the Dealership's mistake regarding sending her the wrong
title, thereby allowing them to title the wrong vehicle, and it appears
initially refusing to admit their
mistake. The Dealership apologizes for this....
Further, it
is the Dealership's belief that they
have expended resources and money
rectifying the situation prior to receipt of this Complaint. As the matter
currently sits, the Dealership has corrected the matter at no further expense
to Ms. [redacted]. Unfortunately, the people that were making the decisions for
the business when Ms. [redacted]was having trouble are no longer employed.The
Dealership would apologize to Ms. [redacted] extensively. This
matter should have been resolved much sooner; however, a Dealership
employee simply was not taking the time required to treat Dealership customers
with the level of care they deserve to
be treated with. For this, the
Dealership can do nothing besides
apologize extensively to Ms. [redacted] and explain that Mr. [redacted] is no
longer employed by them. Given the above, it is the Dealership's hope and
desire that this matter should be closed with a finding of no fault on either
Party's behalf·.
At the root of Mr. [redacted]'s Complaint is
his assertion that he was verbally
promised over the phone that his "out the door" price would be $15,650, when in fact he was
actually charged $15,650 plus a $399 doc fee. The facts of this [redacted]er do not appear to be
in dispute. Mr....
[redacted] was in fact
charged $15,650 plus a
$399 doc fee (ie a fee that the Dealership is not legally
allowed to waive or alter
as they see fit). Accordingly, it is the Dealership's belief that
they did exactly as they promised Mr. [redacted] they would. Moreover, it is not as though the presence of the
charge was not very clearly disclosed to Mr. [redacted]. The doc fee was
present on a number of documents that Mr.
[redacted] signed, and as a result he clearly saw it, acknowledged it, and
accepted it by signing the documents and taking delivery of the vehicle.The
Dealership would apologize to Mr. [redacted], as it is of course by no means their desire
to ever confuse any customer in any manner whatsoever. However, the Dealership feels it acted at all timesappropriately and all times exactlyas they statedthey would. As a result, it is the Dealership's hope and desirethat this [redacted]er should be closed
with a finding of no fault on eitherParty'sbehalf.
At
the root of Mr. [redacted]'s Complaint is his
frustration with the performance of the
used vehicle which he purchased.The
Dealership would apologize to Mr. [redacted] again, as it is of course by no means their desire to ever sell a vehicle to any customer that does
not I00% match their...
desired performance expectations. To this end, they would gladly
be willing to look at the vehicle
again in hopes that they can more accurately diagnose any problem it may have.
Once the problem has been diagnosed, depending upon what the problem is, the
Dealership may or may not be able to help Mr. [redacted]. But this is what needs to occur.Though the Dealership finds it unfortunate that
Mr. [redacted] is not 100% satisfied with the used vehicle he
purchased, they do not feel as though they have done anything wrong.As a result, it is the Dealership's hope and desire that this matter should be closed with a finding of no fault on either Party's behalf.
Attached
At the root of Mr***'s Complaint is his assertion that he was verbally promised over the phone that his "out the door" price would be $15,650, when in fact he was actually charged $15, plus a $doc fee The facts of this ***er do not appear to be in disputeMr [redacted] was in fact charged $15, plus a $doc fee (ie a fee that the Dealership is not legally allowed to waive or alter as they see fit) Accordingly, it is the Dealership's belief that they did exactly as they promised Mr [redacted] they wouldMoreover, it is not as though the presence of the charge was not very clearly disclosed to Mr***The doc fee was present on a number of documents that Mr [redacted] signed, and as a result he clearly saw it, acknowledged it, and accepted it by signing the documents and taking delivery of the vehicle.The Dealership would apologize to Mr***, as it is of course by no means their desire to ever confuse any customer in any manner whatsoeverHowever, the Dealership feels it acted at all timesappropriately and all times exactlyas they statedthey wouldAs a result, it is the Dealership's hope and desirethat this ***er should be closed with a finding of no fault on eitherParty'sbehalf
Complaint: ***
I am rejecting this response because: the vin # was just one of the problems, the major problem was them not paying off the vehicles in a timely manner. Our camaro was not paid off until weeks after the tratook place and I had to make a payment
on it, and we had to force them to pay us back for that, and the Ram truck was not paid off for weeks. We had already taken possesion of a vehicle that was not paid off. We paid them cash and they still dragged their feet in paying off the vehicles, this is unacceptable business practices
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, I will be sure to not do business with this dealership in the futureIn addition, I will make sure that other customers know about the terrible service/ product that I received and hopes that they will not have to experience the same kind of atrocious service that I received
Sincerely,
*** ***
Initial Business Response /* (1000, 10, 2016/03/03) */
Contact Name and Title: *** *** Owner
Contact Phone: XXXXXXXXXX
Contact Email: ***@yahoo.com
In reply to Ms***'s complaint on the day we removed her shingles we applied Ice water shield and #pound felt over entire
roofThere was rain that came in unexpectedly that night and water got in the same area that was already covered by insurance adjusters for repairs because of previous leaking problemsShe also stated that water came in two of her bedrooms and her basement bathroomMy response was to paint the ceiling in both bedrooms and replace ceiling tile in the basementMs*** and I did confirm that the basement tiles were already a stained yellow which informed me that this was old, as well as some spots in the bedroom but we painted anywayWe went back to her adjuster per Ms***'s request for more insulation the insurance adjuster did approve for more insulation and all areas approved by insurance adjuster were coveredRoof was completed the next dayInterior repairs were also started and
completed She spoke of some spot where she felt that duck tape was needed on the ceiling she said there was a small crackWe informed her that we would fix whatever area she thought needed repairs and she said she would get back with us within a couple of weeksThe next time she contacted us and complained about a leak we went to the attic to find that her exhaust pipe was crackedWe took pictures and showed Ms*** , and we did this job for her free of chargeThis area was something she was having problems with before which was causing her furnace to keep going outWe have done everything to appease Ms***She still has a balance with us of $2,We agree to complete any ceiling repairs as per adjuster report as long as she agrees to pay her remaining balance
OFFER:
Initial Business Response /* (1000, 8, 2015/09/09) */
I have not received any previous Revdex.com complaint on this issueThis notice says it is the 2nd one, but it is the first I have receivedIt seems as though the $refund basically got lost in the mix of a personnel changeI did some quick
research and it seems the customer is owed the $and we will process a refund request with the accounting department right awayIt will take a few days to process because our accounting department is at a different location
Initial Consumer Rebuttal /* (2000, 11, 2015/09/16) */
I have finally received my refund from Barry sanders auto centerI received it Saturday September 12th for $I have been satisfied with issueThanks *** ***
Attached.
At the root of Ms. [redacted]'s Complaint is her
frustration with the Dealership's mistake regarding sending her the wrong
title, thereby allowing them to title the wrong vehicle, and it appears
initially refusing to admit their
mistake. The Dealership apologizes for this....
Further, it
is the Dealership's belief that they
have expended resources and money
rectifying the situation prior to receipt of this Complaint. As the matter
currently sits, the Dealership has corrected the matter at no further expense
to Ms. [redacted]. Unfortunately, the people that were making the decisions for
the business when Ms. [redacted]was having trouble are no longer employed.The
Dealership would apologize to Ms. [redacted] extensively. This
matter should have been resolved much sooner; however, a Dealership
employee simply was not taking the time required to treat Dealership customers
with the level of care they deserve to
be treated with. For this, the
Dealership can do nothing besides
apologize extensively to Ms. [redacted] and explain that Mr. [redacted] is no
longer employed by them. Given the above, it is the Dealership's hope and
desire that this matter should be closed with a finding of no fault on either
Party's behalf·.
At the root of Mr. [redacted]'s Complaint is
his assertion that he was verbally
promised over the phone that his "out the door" price would be $15,650, when in fact he was
actually charged $15,650 plus a $399 doc fee. The facts of this [redacted]er do not appear to be
in dispute. Mr....
[redacted] was in fact
charged $15,650 plus a
$399 doc fee (ie a fee that the Dealership is not legally
allowed to waive or alter
as they see fit). Accordingly, it is the Dealership's belief that
they did exactly as they promised Mr. [redacted] they would. Moreover, it is not as though the presence of the
charge was not very clearly disclosed to Mr. [redacted]. The doc fee was
present on a number of documents that Mr.
[redacted] signed, and as a result he clearly saw it, acknowledged it, and
accepted it by signing the documents and taking delivery of the vehicle.The
Dealership would apologize to Mr. [redacted], as it is of course by no means their desire
to ever confuse any customer in any manner whatsoever. However, the Dealership feels it acted at all timesappropriately and all times exactlyas they statedthey would. As a result, it is the Dealership's hope and desirethat this [redacted]er should be closed
with a finding of no fault on eitherParty'sbehalf.
At
the root of Mr. [redacted]'s Complaint is his
frustration with the performance of the
used vehicle which he purchased.The
Dealership would apologize to Mr. [redacted] again, as it is of course by no means their desire to ever sell a vehicle to any customer that does
not I00% match their...
desired performance expectations. To this end, they would gladly
be willing to look at the vehicle
again in hopes that they can more accurately diagnose any problem it may have.
Once the problem has been diagnosed, depending upon what the problem is, the
Dealership may or may not be able to help Mr. [redacted]. But this is what needs to occur.Though the Dealership finds it unfortunate that
Mr. [redacted] is not 100% satisfied with the used vehicle he
purchased, they do not feel as though they have done anything wrong.As a result, it is the Dealership's hope and desire that this matter should be closed with a finding of no fault on either Party's behalf.