I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
We have owned the furniture for ten months After five months, creases started to show and piling on the fabric The attached pictures presently show the condition of the pillows now Let me know if you need anything else. Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Once again both sides want to swirl this response We contacted *** at ***s and she said that the promised solution needs to come in writing from Bassett Tell me how I’m suppose to accept that s new sofa is on its way?
Regards,
*** ***
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your
reference, details of the offer I reviewed appear below
I need to talk to the corporate management how to resolve the problemsMy cell number is ###-###-####Yes, they can call me this number as soon as possible
Regards,
*** ***
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The table did not show the spots until the first time it was wiped downI did not inspect the table when it was delivered because it was not the table I ordered and I did not believe it would be stayingIt was only when the salesperson told me the one I ordered was no longer available that I realized I would have to keep this tableWhen their repair person came to my house he stated that an overspray at the factory could have happened and that would cause the problem I seeI had my last dining room set for years and there is no blemishes on itI am not a careless personIf I had done this I would have just went through the insuranceI would never blame a company for something I didI bellieve that they sent me a defective piece and they should replace itTheir repair person told me it could have happened in the manufacturing process so I do not understand why they are saying that it could not
Regards,
*** ***
Our Customer Care Dept received an email from the consumer on 3/(Friday), *** *** sent the email to *** *** because we do not have a rep in that area.The order was placed on 11/29/and *** told ***, special orders take up weeks*** forwarded the information for the dealer to contact consumer.*** *** will contact consumer tomorrow when she comes in.Thank you,*** ***Director Customer Service
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was not contacted by *** this weekAnother client service representative reached out to me (*** ***) who I have talked with in the pastShe told me there is no resolution yet on my case.
Regards,
*** ***
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Nobody called me
Regards,
*** ***
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Bassett Furniture has made no attempt to contact me at any timeThis is unacceptable and indicative of poor customer service
Regards,
*** * ***
We have spoke with the customer on 4/22/The *** store has followed up with *** *** who told them there is only one credit inquiry to her accountThe original joint account is not showing as an inquiryThis was conveyed to the customer
In addition, the store will be refunding to her *** *** account $plus tax as per her request
She is satisfied with the resolution
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
No one ever contacted me
Regards,
*** * ***
We already reviewed this with Plant Manager agreed to pay $600.00. The credit would be issued to the store and it would be their responsibility to reimburse you.Thank you,Bassett Furniture
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Complaint about rug was done immediately, I believe one to two days after delivery Originally requested refund or exchange but because we have the warranty they said we had to go through this first and allot a tech to come Tech came june Called Customer Service the first week in July I was TOLD I was getting a refund I was told I would be called back to arrange delivery pickup and refund Options were given to me, I accepted a refundThen it was taken away An exchange was offered to me, I acceptedThat too was taken awayNow the deal is- exchange with 15% restocking feeI do not agree with a deal thay was changed a total of three times. In regards to the service technician It was stated that a vacuum was used; however it was not discussed the type of vacuum or speed No documents regarding the service appointment were drafted or signed on the date of the appointmentNote, on the day of service, service technician agreed that the carpet did not look good. Email correspondence will confirm that we have always been in full contact with service team at all times. In regards to care of rug, I will take a picture and post the tag that states no definitive cleaning methods; other than "professional cleaning recommended" NOT "PROFESSIONAL CLEANING ONLY"Those are two different statements Service technician confirmed that these rugs should be able to be vacuumed with no problem He stated if we continued to be unhappy after the rug settled, to contact costumer service Original complaint was made immediately Originally Mr*** asked for refund or replacement; however because we have the warrenty we were told to go through this departmentTechnician came June 22nd Phone call back to
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
We have owned the furniture for ten months After five months, creases started to show and piling on the fabric The attached pictures presently show the condition of the pillows now Let me know if you need anything else. Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Once again both sides want to swirl this response We contacted *** at ***s and she said that the promised solution needs to come in writing from Bassett Tell me how I’m suppose to accept that s new sofa is on its way?
Regards,
*** ***
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your
reference, details of the offer I reviewed appear below
I need to talk to the corporate management how to resolve the problemsMy cell number is ###-###-####Yes, they can call me this number as soon as possible
Regards,
*** ***
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The table did not show the spots until the first time it was wiped downI did not inspect the table when it was delivered because it was not the table I ordered and I did not believe it would be stayingIt was only when the salesperson told me the one I ordered was no longer available that I realized I would have to keep this tableWhen their repair person came to my house he stated that an overspray at the factory could have happened and that would cause the problem I seeI had my last dining room set for years and there is no blemishes on itI am not a careless personIf I had done this I would have just went through the insuranceI would never blame a company for something I didI bellieve that they sent me a defective piece and they should replace itTheir repair person told me it could have happened in the manufacturing process so I do not understand why they are saying that it could not
Regards,
*** ***
Our Customer Care Dept received an email from the consumer on 3/(Friday), *** *** sent the email to *** *** because we do not have a rep in that area.The order was placed on 11/29/and *** told ***, special orders take up weeks*** forwarded the information for the dealer to contact consumer.*** *** will contact consumer tomorrow when she comes in.Thank you,*** ***Director Customer Service
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was not contacted by *** this weekAnother client service representative reached out to me (*** ***) who I have talked with in the pastShe told me there is no resolution yet on my case.
Regards,
*** ***
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Nobody called me
Regards,
*** ***
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Bassett Furniture has made no attempt to contact me at any timeThis is unacceptable and indicative of poor customer service
Regards,
*** * ***
We will be talking with the *** plant againWill contact you back soon. Thank you!
We have spoke with the customer on 4/22/The *** store has followed up with *** *** who told them there is only one credit inquiry to her accountThe original joint account is not showing as an inquiryThis was conveyed to the customer
In addition, the store will be refunding to her *** *** account $plus tax as per her request
She is satisfied with the resolution
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
No one ever contacted me
Regards,
*** * ***
We already reviewed this with Plant Manager agreed to pay $600.00. The credit would be issued to the store and it would be their responsibility to reimburse you.Thank you,Bassett Furniture
Which store location did you purchase at? Please advise
Will have a manager from our Customer Care Dept contact the consumer today
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Complaint about rug was done immediately, I believe one to two days after delivery Originally requested refund or exchange but because we have the warranty they said we had to go through this first and allot a tech to come Tech came june Called Customer Service the first week in July I was TOLD I was getting a refund I was told I would be called back to arrange delivery pickup and refund Options were given to me, I accepted a refundThen it was taken away An exchange was offered to me, I acceptedThat too was taken awayNow the deal is- exchange with 15% restocking feeI do not agree with a deal thay was changed a total of three times. In regards to the service technician It was stated that a vacuum was used; however it was not discussed the type of vacuum or speed No documents regarding the service appointment were drafted or signed on the date of the appointmentNote, on the day of service, service technician agreed that the carpet did not look good. Email correspondence will confirm that we have always been in full contact with service team at all times. In regards to care of rug, I will take a picture and post the tag that states no definitive cleaning methods; other than "professional cleaning recommended" NOT "PROFESSIONAL CLEANING ONLY"Those are two different statements Service technician confirmed that these rugs should be able to be vacuumed with no problem He stated if we continued to be unhappy after the rug settled, to contact costumer service Original complaint was made immediately Originally Mr*** asked for refund or replacement; however because we have the warrenty we were told to go through this departmentTechnician came June 22nd Phone call back to
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
The Location in *** ***.They finally decided to give me my money back so I am all set