Boss Fire Protection

To Whom It May Concern: In response to a recent complaint filed against Boss Fire Protection through the Revdex.com, our company has conducted an internal investigation and found the following information in regards to the services performed at [redacted] [redacted] MrsMarie D [redacted] had detailed that our service representative "presented himself to a satellite branch of corporate office representing himself as the fire extinguisher maintenance company authorized to do maintenance checks for our building, which he was not authorized to do." After looking into this matter, it appears Boss Fire Protection has, in fact, previously conducted fire extinguisher service and maintenance for the location(s) in South JordanPrevious Service History: Invoice # [redacted] ***Contact Name: Blair G [redacted] Service Authorized by: Tyler T***Service Date: 04/25/2014Paid: 04/25/2014Method of Payment: Credit Card, Day of serviceInvoice # [redacted] ***Contact Name: MarieService Authorized by: Tyler T***Service Date: 04/25/2014Paid: 05/25/2014Method of Payment: Check # [redacted] The service technician, Eric S [redacted] , as referenced in MrsD***'s complaint, was given a re-service notice (produced only for clients who have previously used our services) that the location was due for serviceHe then followed up with this service lead and, after receiving a signature for authorization from MrsD***, proceeded to conduct the annual maintenance and inspection for [redacted] Marie D [redacted] signed the authorization box at the bottom of the invoice on 04/21/This notice reads: **"I authorize Boss Fire Protection technician(s) to service and perform maintenance on our fire extinguishers and/or suppression system; I certify that I hold proper authority to permit this service."**Although yearly maintenance of fire extinguishers is required for businesses, Boss Fire Protection is a non-contract company meaning none of Boss Fire Protection's customers or clients are obligated to continue receiving their annual fire extinguisher service through our companyService technicians are required to receive a signature prior to each service even if that customer has used our services in the pastAs requested in the desired settlement, [redacted] has been removed from our database for future serviceUnfortunately, MrsD [redacted] had not directly contacted Boss Fire Protection prior to this formal complaint filed through the Revdex.com or we would have been more than happy to resolve the matterWe have discussed this matter with the service technician to ensure that our representatives are conducting themselves with the utmost professionalism and integrityWe apologize for any misunderstanding and have also made VOID the Invoice # [redacted] from 04/21/We ask that MrsD [redacted] disregard any formal notices for payment that may have previously been received

As a follow up comment to Boss Fire Service, [redacted] has had a dedicated contract for all of their units/branches with another service company for many years. Any of the service performed by Boss in the past was done without proper authorization from our corporate office by the employees. I authorized the service, but it was not according to corporate policy, and that was my mistake for not checking prior to the service being done. It would be a courtesy on your company’s behalf to ask if a service contract already exists before doing the work. The rep was thorough and professional, just not authorized. Marie D***

As a follow up comment to Boss Fire Service, [redacted] has had a dedicated contract for all of their units/branches with another service company for many years. Any of the service performed by Boss in the past was done without proper authorization from our corporate office by the employees. I authorized the service, but it was not according to corporate policy, and that was my mistake for not checking prior to the service being done. It would be a courtesy on your company’s behalf to ask if a service contract already exists before doing the work. The rep was thorough and professional, just not authorized.
Marie D[redacted]

To Whom It May Concern: In response to a recent complaint filed against Boss Fire Protection through the Revdex.com, our company has conducted an internal investigation and found the following information in regards to the services performed at [redacted]...

[redacted]. Mrs. Marie D[redacted] had detailed that our service representative "presented himself to a satellite branch of corporate office representing himself as the fire extinguisher maintenance company authorized to do maintenance checks for our building, which he was not authorized to do."  After looking into this matter, it appears Boss Fire Protection has, in fact, previously conducted fire extinguisher service and maintenance for the location(s) in South Jordan. Previous Service History: 2014 Invoice #[redacted]Contact Name: Blair G[redacted]Service Authorized by: Tyler T[redacted]Service Date: 04/25/2014Paid: 04/25/2014Method of Payment: Credit Card, Day of service2014 Invoice #[redacted]Contact Name: MarieService Authorized by: Tyler T[redacted]Service Date: 04/25/2014Paid: 05/25/2014Method of Payment: Check #[redacted]The service technician, Eric S[redacted], as referenced in Mrs. D[redacted]'s complaint, was given a re-service notice (produced only for clients who have previously used our services) that the location was due for service. He then followed up with this service lead and, after receiving a signature for authorization from Mrs. D[redacted], proceeded to conduct the annual maintenance and inspection for [redacted]. Marie D[redacted] signed the authorization box at the bottom of the invoice on 04/21/2015. This notice reads: **"I authorize Boss Fire Protection technician(s) to service and perform maintenance on our fire extinguishers and/or suppression system; I certify that I hold proper authority to permit this service."**Although yearly maintenance of fire extinguishers is required for businesses, Boss Fire Protection is a non-contract company meaning none of Boss Fire Protection's customers or clients are obligated to continue receiving their annual fire extinguisher service through our company. Service technicians are required to receive a signature prior to each service even if that customer has used our services in the past. As requested in the desired settlement, [redacted] has been removed from our database for future service. Unfortunately, Mrs. D[redacted] had not directly contacted Boss Fire Protection prior to this formal complaint filed through the Revdex.com or we would have been more than happy to resolve the matter. We have discussed this matter with the service technician to ensure that our representatives are conducting themselves with the utmost professionalism and integrity. We apologize for any misunderstanding and have also made VOID the Invoice #[redacted] from 04/21/2015. We ask that Mrs. D[redacted] disregard any formal notices for payment that may have previously been received.