Bose Corporation

9/14/ This letter is in response to Complaint No# [redacted] that was filed on 9/7/and submitted to the Revdex.com and Bose Corporation Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with him The customer and the Customer Care Manager are in contact with each other, and working towards a suitable resolutionThe customer is pleased with the options presented Bose now considers this matter closed We encourage the customer to contact Bose, at ###-###-####, should he have any further questions or concerns We hope the customer will continue to purchase and enjoy Bose products

8/2/This letter is in response to complainant’s rebuttal to the company’s response regarding Complaint No# [redacted] , dated August 2, 2016, which was submitted to the Revdex.com and Bose Corporation Upon receiving the customer’s rebuttal letter, a Customer Care Manager contacted the customer in an effort to try and satisfy the customer For any future questions or concerns, the customer will now contact his Customer Care Manager directly, for assistance It is our hope that the customer is pleased with this arrangement For this reason, Bose now considers this matter closed We encourage the customer to use his Customer Care Manager as a resource, and again, it is our hope that the customer will continue to purchase and enjoy Bose products

Revdex.com: I have reviewed the response submitted by the business and have determined that the response more than satisfies my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted] ***

5/3/ This letter is in response to complaint # [redacted] which was filed on 5/1/and submitted to the Revdex.com and Bose Corporation Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with him It is our understanding that the matter was resolved and the customer is pleased Bose now considers this matter closed We encourage the customer to contact Bose, at ( [redacted] , should he have any further questions or concerns We hope the customer will continue to purchase and enjoy Bose products

Revdex.com: I have reviewed and was very pleased with the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedFurthermore, I once again feel confident that BOSE not only delivers the finest quality sound systems and accessories, but stands by their product and works hard to please their customers Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedBose fixed the situation better than what I have expectedthank you so much Regards, [redacted] ***

7/24/ This letter is in response to Complaint # [redacted] which was filed on 7/14/and submitted to the Revdex.com and Bose Corporation Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with herIt is our understanding that the matter was resolved and the customer is pleased Bose now considers this matter closed We encourage the customer to contact Bose, at ( [redacted] , should she have any further questions or concerns We hope the customer will continue to purchase and enjoy Bose products

Regarding the customer's rebuttal on complaint # [redacted] , when the Bose Customer Care Manager and the customer spoke, there was a strong acknowledgment during that conversation (By Bose) that the total time involved in the customer's overall experience was indeed excessive and has negatively impacted the customer The Customer Care Manager quoted our standard time for refunds, with the understanding that the time to receive his refund will hopefully, and likely, be sooner than that We are committed to resolving this case and the Bose Customer Care Manager has provided his personal contact information so that going forward there will be a way that he and the customer can stay connected on any further questions or concerns, should the need arise Thank you

10/2/ This letter is in response to Complaint # [redacted] which was filed on 10/1/ and submitted to the Revdex.com and Bose Corporation Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with himIt is our understanding that the matter was resolved and the customer is pleased Bose now considers this matter closed We encourage the customer to contact Bose, at ( [redacted] , should he have any further questions or concerns We hope the customer will continue to purchase and enjoy Bose products

3/29/ This letter is in response to Complaint # [redacted] which was filed on 3/22/and submitted to the Revdex.com and Bose Corporation Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with him The Customer Care Manager has honored the customer’s request for a refund which is now in progressAlthough it will take a short amount of time to receive the check, a resolution has been reached Bose now considers this matter closed We encourage the customer to contact Bose, at ( [redacted] , should he have any further questions or concerns We hope the customer will continue to purchase and enjoy Bose products

3/31/ This letter is in response to Complaint # [redacted] which was filed on 3/27/and submitted to the Revdex.com and Bose Corporation Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with her It is our understanding that the matter was resolved and the customer is pleased Bose now considers this matter closed We encourage the customer to contact Bose, at ( [redacted] , should she have any further questions or concerns We hope the customer will continue to purchase and enjoy Bose products

7/10/ This letter is in response to Complaint # [redacted] which was filed on 7/8/and submitted to the Revdex.com and Bose Corporation Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with himBecause of the time delay in completing the service on the product, Bose is sending this Revdex.com response early The Customer Care Manager will be in touch with the customer throughout the entire process and a suitable resolution is guaranteedIt is our understanding that the customer is pleased with this approach Although a “work in progress”, for this specific complaint, Bose now considers this matter closed We encourage the customer to contact Bose, at ( [redacted] , should he have any further questions or concerns We hope the customer will continue to purchase and enjoy Bose products

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***

December 15, 2015This letter is in response to Complaint # [redacted] , submitted to the Revdex.com and Bose Corporation, on December 6, 2015.Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction Mr ***, a Bose Customer Care Manager, attempted to reach the customer by telephone, but was unsuccessful due to the customer’s voicemail box being full On December 8, 2015, Mr [redacted] and Mr [redacted] communicated via email, whereby Mr [redacted] stated that the order could not be processed because the address provided by the customer could not be verified As such, the order was cancelled and the customer’s credit card was not charged.The customer may visit http://global.bose.com to locate the nearest Bose dealer in his country.If the customer has any questions, he should contact Mr [redacted] at [redacted] or [redacted] @bose.com Thank you

9/26/ [redacted] that was filed on 9/14/and submitted to the Revdex.com and Bose Corporation Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with him It is our understanding that the matter was resolved and the customer is pleased Bose now considers this matter closed We encourage the customer to contact Bose, at [redacted] should he have any further questions or concernsWe hope the customer will continue to purchase and enjoy Bose products

8/2/ This letter is in response to Complaint No# [redacted] , dated 7/29/2016, which was submitted to the Revdex.com and Bose Corporation Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and attempted to address the customer’s concerns An extended warranty was offered, which we will still honor if the customer chooses The customer was ultimately able to get his technical issue resolved by a US representative, at his request For these reasons, Bose now considers this matter closed We encourage the customer to contact Bose, at [redacted] , should he have any further questions or concerns We hope the customer will continue to purchase and enjoy Bose products

12/15/ This letter is in response to complaint # [redacted] which was filed on 12/11/and submitted to the Revdex.com and Bose Corporation Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with her It is our understanding that the matter was resolved and the customer is pleased Bose now considers this matter closed We encourage the customer to contact Bose, at [redacted] , should she have any further questions or concerns We hope the customer will continue to purchase and enjoy Bose products

2/7/ This letter is in response to Complaint # [redacted] which was filed on 1/31/and submitted to the Revdex.com and Bose Corporation Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with him The Customer Care Manager honored the customer’s request for a refund which has now been processed by BoseThe customer has been made aware that it may take a number of days to reflect in his account and that we are hoping for a quick resolutionBose now considers this matter closed We encourage the customer to contact Bose, at ( [redacted] , should he have any further questions or concerns We hope the customer will continue to purchase and enjoy Bose products

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] P [I would like a new unitJust send a new unit and I will send the broken one back.] Regards, [redacted]