Borofka's Furniture

Initial Business Response /* (1000, 11, 2015/11/17) */
Correspondence to customer/client:
***,
We are sorry the accommodations to the challenges you are having with the sofa in your home are considered unacceptableWe are confident we have presented the possibilities to mitigate the
challenge of your cushions sliding forward with politeness and respect toward you and your family
Smith Brosis not able to address your concerns without the sofa physically being at the factoryThis is a factWe are not able to attempt to remedy your challenges with non-slip pads if you wont have itThis is a fact
The solutions presented to mitigate your challenges are being presented in return as "issues" themselves rather than the actual potential remedies they areSolutions to the challenge you are having in your home are not further issues themselves or evidence of a defectThese are accommodations to your challenges
We have presented our solutions and are willing to do as has been previously correspondedIf anything short of your demands are found unacceptable, we are sorry, for this matter is therefore something we are not being allowed to help with
At this point, to further acknowledge your challenge and yet further attempt to remedy the impasse we are in, we are presenting yet another option of a 10% discount on your purchase and installing the aforementioned non-slip pads as we are confident this may remedy your challenge entirely
Surely a third party would witness and consider our respectful attention to your challenge, not a defect, a challenge, and the defiance of accommodations we are willing to make in an attempt to address your challenge as proof of fair and appropriate commitment to service your challenges to the extent of, and beyond, reasonable obligations of the seller
Jim/***
--------------------------------------------------------------------------------...⇄ /> Correspondence from customer/client:
I am willing to try one more time
Let's arrange for the non slips to be put in place
Please credit me the 10%
--------------------------------------------------------------------------------...⇄ /> Action taken: account has been credited 10%
non-slip pads have been installed