Borman Motor Company

I own a Honda Accord 2007. I called Borman Autoplex and explained to the mechanic Joel G the issue I was having with my vehicle. I explained that my vehicle stalls when I stop and try to accelerate. He adviced me that he new what the issue was which was the mass sensor that I have been replacing from *** and was told that it is needed to be replaced with the original part that goes to the vehicle. Mr. G said he new what part I was talking about. I also showed them the part that I have been changing. He said they were going to do a diagnostic test on my car before they would work on it. He then called me and explained that there was a crack in one of the lines that goes to the Mass sensor and it needed to be replaced. He said that that was the problem my car was having. I also requested for them to do an oil change as well. This was on Friday. May 1, 2020. He then called me on Monday, the 4th of May cause he had to order the part and said my car was ready and it was going to be $424 I payed my bill. I went to pick up my car and in the parking lot of Borman my car stalled again. I drove it less then a mile when at the stop light the car stalled twice on me. On my way home I also noticed that my oil life reading at 70% which is what it read when I took it in.
I got home and immediately called and spoke to Mr G and explained the issue again and asked why the problem wasn't fixed when they said they fixed it. I also asked why my oil reading was still at 70% when they were suppose to do an oil change on it. He than told me that he looked at the invoice and I was charged for the oil change under miscellaneous but that they did not do my oil change. He told me to return the car and they were going to re do everything again.
On Tuesday, the 5th I took it in at about 10 am and was told they would give me a call when it was ready.
I received a call this morning Wednesday May 6th saying that I needed to replace the mass sensor with the original part and it was going to cost me another $340. When I asked why he told me that some cars need to have original parts and can't use generic parts. Which is what I told them when I called about taking my car in. I also told them the same thing when I left my car off and showed them the part that I needed to have replaced with the original part that goes to my car.
Now they are telling me to pick up my car that it is ready with zero charge but they didn't do anything to it. I know they didn't fix the part because it was to be ordered and was not going to be in till Thursday. They also hadn't even done my oil change that I payed for. He refuses to answer my calls.

I bought my new Ford Focus in May of 2019. I have had this car returned to Borman three times and a fourth appointment is scheduled for the same problem. I am so frustrated and very unhappy with this car. I put my trust in this company and bought this car from then with my hard earned money and all I got was misery.The car obviously can't be fixed. Borman needs to make this right or give my money back.

We were sold a vechicle 2 times it was worth after sales man new we had *** dollars we going to receive and my wife had 0 credit he pretty much con us into buying a vechicle for *** a financeing the rest blue book

My wife found this mustang on line in las cruses she saw the car for 36,972 when we got to the dealership, they changed the numbers to 39000 for the car without my wife noticing. We gave the salesman a down payment of $5000. When I received the car they never cleaned the car properly, never put the last clear coat that was promised and they took my $5000 and never put it towards my vehicle. The company just kept the 5000, I asked the company repeatedly and they keep giving me the run around with no answer. Can you help me with this company they are rude and do not take my calls anymore, we have been through this for months and are frustrated and tired.

I had a very horrible experience buying a car from the used borman autoplex ! I will never come back nor refer anyone here !

I was promised by the salesman who sold me my car that they were going to pay my car payment in full, I have texts that prove so, however the owner would only give me half of my car payment in check form after a lengthy and annoying process, and also my car payment was 4 days late because my salesman told me he would take care of it and then never said anything after that so I thought it was already done.

My husband and I stopped to look at a truck on the lot at Borman Autoplex on 9-9-2017. We test drove the vehicle, spoke to 2 salesmen we kept getting alternated even though we specifically asked for a certain salesmen and were asked to come inside. We sat down with alternating salesmen and proceeded to discuss a sale and came to the agreement to drive the truck for a night and return the next day to discuss a price. So we returned on Sunday and. after agreeing to a price my husband met with the finance manager and he took his information and said he was going to run his credit. We said only once not multiple times. So they took his information and about 35 minutes later the gentleman returned and said "since it is Sunday we are going to let you take the truck home and you can come back on Monday to sign papers." My husband said since this is in Las Cruces I do not want to drive back here and the manager said this is a done deal. You will be coming back to just sign papers. But it being Sunday he cant get everything done for paperwork. Before leaving my social was asked for so it can be put on the documents. I signed no documents allowing my credit to be ran and it somehow was run MULTIPLE times and on different dates. I did not authorize my credit to be ran. So Monday comes around and we get no call. So we call to figure out what is going on and we get the run around. By the time we get an answer it is 6:30 and we will not make it to Las Cruces (which we were not even asked to) So we agree Tuesday we are going to just go take the truck after work and be done with this. We still haven't received a phone call until about 1:00 stating the contract my husband signed says the truck has to be back by the 2nd day. I called Tuesday in hopes to get an answer as to what is the status on the truck and why my credit was run and run multiple times and on different days. And when I get an answer I get told by the gentleman he has no idea what I am talking about. So I said I am just bringing the truck and I am done with this mess. We get there and do not get greeted not even the two gentlemen who were so eager to toss us around between them on Saturday. So we go to one of the salesman and he takes us to the Finance manager. We go to talk to him and get told he is not sure what happen but we were not approved and only "your wife" (referring to me) was approved, However I did not agree to have my credit run. So the gentlemen tells my husband and I that he will personally call a bank and if we can get a down payment he will hold the truck for a week to get a down payment so we can purchase it. If it wasn't 2 days later we get a call from the salesman saying the truck was sold but he can get us into a three quarter ton truck. I am very disgusted with how we were tossed around and treated. The amount of gas we wasted was unacceptable. Being disabled we have plenty of expenses to take care of.

I went to borman to look for a car. I ended up getting a car.The salesman at first seemed to be very helpful. After all the paper work and being there for hours which was okay. The salesman come back and said okay your good you have been approved so he walks me to my new car and explains things to me how thing function. So I drove off thing everything was okay. After a few days the salesman keep calling saying that they need more papers and info. That keep going on for about 3 weeks. So it had me wondering if I'm approved or not so I called he bank and they said they dropped me so the dealership never notified me, until I called them because they where trying to get another bank before me noticing what happen. So I ended up returning the car and asked for my refund because the receipt said if buyer returns the vehicle in the 48 hours I can get my refund back. And now they keep giving me the runaround no one in that establishment will explain things. Salesman and finance guy are being very rude and really unprofessional they have been treating me really bad and blaming me as if it was my fault. They definitely do not communicate with me or salesman and finances. I just can't believe how they are treating me.

On August 23, 2017, I requested a price quote on a new car. I told them not to run a credit check as I had already arranged financing with my local credit union. They requested my SSN claiming they could not give me a quote without it. I consented but warned them for the third time, "Do not run a credit check." Well, the sales manager ran a credit check.

I mentioned this to the salesman when he called me later and he promised that they would make it up to me, when I bought a car." True, the credit check they ran could be used in a direct finance through my credit union. As it turned out, I did not buy a car from them.

Later, I received a text informing me they were going to run yet another credit check. The salesman also texted that his manager had told him that "I should of (***) known." But "should have known " is an admission that they did not have my consent.

Over the past two years I have received emails pertaining to my mother upgrading her car. The issue here is my mother passed in Nov of 2015 and her car was sold at that time. I have contacted their sales department, their complaint department, their tech department to attempt to get the emails stopped. I have chatted online with representatives and emailed all to no avail. It is not only spam but on a personal level it hurts to continue to get email for my deceased mother in attempts to sell her a new vehicle.

On 02/09/17 I took my 2007 Honda Odyssey Touring car to Borman Autoplex because all of my doors would not lock/unlock with the remote or buttons. After investigating, I was told that I needed a new battery and positive battery cable for a total of $444.37, Valve cover gaskets for $653.34, a timing belt and tensioner for $1,157.07, front door latch/actuators for $653.36, sliding door latches for $1,290.04, sliding door roller assemblies for $600.18, driver's sliding door harness for $525.67. The grand total came to $5,324.03, not counting taxes which would bring the total to over $5,750.00. For this estimate I was charged $132.47.
On 02/27/17 I took my car to *** in *** with the same complaint. They found the problem to be a disconnected wire in the under dash fuse box. They corrected the problem for a total of $241.65, including taxes, and everything worked perfectly.

I purchase a vehicle from Borman Auto Plex - Las cruces and received the absolute worst service I've ever experienced. I signed the Bill of Sale on 5/28/17 and didn't receive any further information regarding registration or bank information until July 17, 2017. I had to initiate many follow-up calls to get status, otherwise I would still be waiting. From a previous follow up call in June, about 2 weeks of having the vehicle, I was told the registration/tags were mailed to an incorrect address. I was also told on another previous follow-up call that the bank had not approved the loan yet because they were still waiting on the Co-applicant proof of income which we were never informed. They then ask the co-applicant to take a picture of a recent check stub with their cell phone and text it to them so they could forward to the bank. Then to make things even worse, we noticed one week after bringing the vehicle home, a bottom cover fastener had come off which exposed wiring in the front passenger wheel engine area. The cover was beginning to almost drag the ground. We notified Borman of the issue and the salesman insisted on me taking the vehicle to a dealer. Since at this time I was still waiting on registration/plates and financial information, I told then I wanted to return the vehicle and take my business elsewhere since I was still within the 30 day window. Once I said this, they begin to press a little harder on getting me statuses of all pending issues. One month and 19 days later, I made another follow-up call to ask about the plates and I was told they just arrived and to bring the vehicle to them and they would put the plates on and fix the bottom cover issue by putting on new bottom cover fasteners. The plates were put on however, with the bottom cover, they just ripped or cut off the bottom cover piece that was hanging down exposing even more wiring. Due to cutting it off, the inner wheel well cover became detached and began to scrape the tire when the vehicle was in motion. I took pictures and sent back to them letting them know that they inflicted damages to the vehicle by ripping it off. I told them this was unacceptable. I'm currently waiting on getting this taken care of. 20July2017