Borbas Pharmacy Medical Supply

On the complainant came to our office looking for a full face mask for his CPAP machineThe mask which the complainant had previously received from us and had requested again on this date was the Resmed Quatro FX full face mask, which had been fitted for himAs this is an item which qualifies for coverage by Medical Insurance companies based on CMS or Medicaid standards, we offered the complainant two optionsHe was offered the option to either purchase the mask, which would have gone for the retail cost of $120, or to receive the mask through his Insurance plan which was Oxford Health Plan, which had an outstanding deductible of $dollarsThe complainant was informed that due to the existence of the deductible on his plan, if we were to pursue the latter option, the amount which the insurance would designate as the allowable coverage for this item, would be applied to the patient's responsibility, and the deductible would be de cremented by that amountThe patient chose to receive the item through his insurance in spite of his deductible, which meant that we had to follow standard procedures as delineated in the CMS provider manualWhat this meant is that on the date we provided the mask, we could not and did not charge the patient's cardWe instead ran the card through our automated system, which only charges the patient once there is a balance which has been transferred to their responsibilityThe claim for this item was then submitted to the patient's insurance company on The insurance processed this claim on which specified the reimbursement amount for this item as $and applied it to the patient's deductible on 72016, at which point the reimbursement amount approved by the patient's insurance of $was transferred to the patient's responsibilityOn a notification was sent to the patient b y mail, informing him that the patient had an open balance, and that the amount of $would be charged to his card on This charge on was the only charge the patient had received from us and it had been sent after following all standard medical billing procedures, which include having a signed assignment of benefits by the patientWhen we received a call from the patient on complaining about double billing, we immediately reversed the payment while we looked into the patient's complaintLater on the same day when we attempted to explain situation to them and receive reimbursement for the items we had provided, they stated that they would submit a complaint to the Revdex.com and hung up on usWe can and are willing to provide any and all documentation that is necessary to prove that we have not only billed them only once, but furthermore that we have not received any reimbursement from the patient following our refunding of the only payment we have received for this item

On 6the complainant came to our office looking for a full face mask for his CPAP machineThe mask which the complainant had previously received from us and had requested again on this date was the Resmed Quatro FX full face mask, which had been fitted for himAs this is an item which qualifies for coverage by Medical Insurance companies based on CMS or Medicaid standards, we offered the complainant two optionsHe was offered the option to either purchase the mask, which would have gone for the retail cost of $120, or to receive the mask through his Insurance plan which was Oxford Health Plan, which had an outstanding deductible of $dollarsThe complainant was informed that due to the existence of the deductible on his plan, if we were to pursue the latter option, the amount which the insurance would designate as the allowable coverage for this item, would be applied to the patient's responsibility, and the deductible would be de cremented by that amountThe patient chose to receive the item through his insurance in spite of his deductible, which meant that we had to follow standard procedures as delineated in the CMS provider manualWhat this meant is that on the date we provided the mask, we could not and did not charge the patient's cardWe instead ran the card through our automated system, which only charges the patient once there is a balance which has been transferred to their responsibilityThe claim for this item was then submitted to the patient's insurance company on 6The insurance processed this claim on which specified the reimbursement amount for this item as $and applied it to the patient's deductible on 72016, at which point the reimbursement amount approved by the patient's insurance of $was transferred to the patient's responsibilityOn 8a notification was sent to the patient b y mail, informing him that the patient had an open balance, and that the amount of $would be charged to his card on 9This charge on 9was the only charge the patient had received from us and it had been sent after following all standard medical billing procedures, which include having a signed assignment of benefits by the patientWhen we received a call from the patient on 9complaining about double billing, we immediately reversed the payment while we looked into the patient's complaintLater on the same day when we attempted to explain situation to them and receive reimbursement for the items we had provided, they stated that they would submit a complaint to the Revdex.com and hung up on usWe can and are willing to provide any and all documentation that is necessary to prove that we have not only billed them only once, but furthermore that we have not received any reimbursement from the patient following our refunding of the only payment we have received for this item.?

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I received many faxes from them, not My home telephone number is ###-###-####It is not a fax lineMy fax number is ###-###-####This proves they are not truthful as I called and requested numerous times to remove ###-###-####I also faxed to them to not use ###-###-####I called from ###-###-####, my home, to stop faxing, and gave my fax number to be removedI tried to contact them numerous times by phoneOnce someone promised to stop, but shortly thereafter the numerous multi-page faxes and catalogues via fax resumedTheir faxes do not have a number to call or fax to stop faxesThe staff there were extremely rude to me and refused to stop the faxes and when I asked for a supervisor I was never allowed to speak to one, and the last time the person from Borbas said the supervisor was too busy to speak to meI asked when could I call back to speak to the supervisor and was told he/she would always be too busy to speak to me I asked them to please take it seriouslyI was told they would not and they have lawyers for thisThey rudely told me there is nothing I can do about it and they can do what they wantTherefore, I wrote to you, the Revdex.comI am hoping that you can help me In order for the Revdex.com to appropriately process your response, you MUST answer the question aboveSincerely, [redacted] %

Dear *** *** ***, we apologize for inconveniencePlease check if you have additional fax lineIf yes, please inform us so we will remove it alsoYour number was removed and is not in a fax list anymore since FebSo maybe you have second line or it was just computer mistakeAgain, we apologize for inconvenience this may have caused

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
There is no second fax lineMy fax # is ###-###-####You claimed you removed my fax number ###-###-#### and my home # ###-###-####, but you did not(My home number is not a fax line, but you initially cited you were faxing there after denials of contacting me and the frequency- so you had that number as well.) Your "errors" keep on recurringThis is true unwanted, illegal telemarketingPlease finally stop it
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

On 6/**/the complainant came to our office looking for a full face mask for his CPAP machineThe mask which the complainant had previously received from us and had requested again on this date was the Resmed Quatro FX full face mask, which had been fitted for himAs this is an item which
qualifies for coverage by Medical Insurance companies based on CMS or Medicaid standards, we offered the complainant two optionsHe was offered the option to either purchase the mask, which would have gone for the retail cost of $120, or to receive the mask through his Insurance plan which was Oxford Health Plan, which had an outstanding deductible of $dollarsThe complainant was informed that due to the existence of the deductible on his plan, if we were to pursue the latter option, the amount which the insurance would designate as the allowable coverage for this item, would be applied to the patient's responsibility, and the deductible would be de cremented by that amountThe patient chose to receive the item through his insurance in spite of his deductible, which meant that we had to follow standard procedures as delineated in the CMS provider manualWhat this meant is that on the date we provided the mask, we could not and did not charge the patient's cardWe instead ran the card through our automated system, which only charges the patient once there is a balance which has been transferred to their responsibilityThe claim for this item was then submitted to the patient's insurance company on 6/**/The insurance processed this claim on which specified the reimbursement amount for this item as $and applied it to the patient's deductible on 7/*/This determination was posted by us on 8/**/2016, at which point the reimbursement amount approved by the patient's insurance of $was transferred to the patient's responsibilityOn 8/**/a notification was sent to the patient b y mail, informing him that the patient had an open balance, and that the amount of $would be charged to his card on 9/**/This charge on 9/**/was the only charge the patient had received from us and it had been sent after following all standard medical billing procedures, which include having a signed assignment of benefits by the patientWhen we received a call from the patient on 9/**/complaining about double billing, we immediately reversed the payment while we looked into the patient's complaintLater on the same day when we attempted to explain situation to them and receive reimbursement for the items we had provided, they stated that they would submit a complaint to the Revdex.com and hung up on usWe can and are willing to provide any and all documentation that is necessary to prove that we have not only billed them only once, but furthermore that we have not received any reimbursement from the patient following our refunding of the only payment we have received for this item.?

On 6/**/2016 the complainant came to our office looking for a full face mask for his CPAP machine. The mask which the complainant had previously received from us and had requested again on this date was the Resmed Quatro FX full face mask, which had been fitted for him. As this is an item which...

qualifies for coverage by Medical Insurance companies based on CMS or Medicaid standards, we offered the complainant two options. He was offered the option to either purchase the mask, which would have gone for the retail cost of $120, or to receive the mask through his Insurance plan which was Oxford Health Plan, which had an outstanding deductible of $3000 dollars. The complainant was informed that due to the existence of the deductible on his plan, if we were to pursue the latter option, the amount which the insurance would designate as the allowable coverage for this item, would be applied to the patient's responsibility, and the deductible would be de cremented by that amount. The patient chose to receive the item through his insurance in spite of his deductible, which meant that we had to follow standard procedures as delineated in the CMS provider manual. What this meant is that on the date we provided the mask, we could not and did not charge the patient's card. We instead ran the card through our automated system, which only charges the patient once there is a balance which has been transferred to their responsibility. The claim for this item was then submitted to the patient's insurance company on 6/**/2016. The insurance processed this claim on which specified the reimbursement amount for this item as $106.95 and applied it to the patient's deductible on 7/*/2016. This determination was posted by us on 8/**/2016, at which point the reimbursement amount approved by the patient's insurance of $106.95 was transferred to the patient's responsibility. On 8/**/2016 a notification was sent to the patient b y mail, informing him that the patient had an open balance, and that the amount of $106.95 would be charged to his card on 9/**/2016. This charge on 9/**/2016 was the only charge the patient had received from us and it had been sent after following all standard medical billing procedures, which include having a signed assignment of benefits by the patient. When we received a call from the patient on 9/**/2016 complaining about double billing, we immediately reversed the payment while we looked into the patient's complaint. Later on the same day when we attempted to explain situation to them and receive reimbursement for the items we had provided, they stated that they would submit a complaint to the Revdex.com and hung up on us. We can and are willing to provide any and all documentation that is necessary to prove that we have not only billed them only once, but furthermore that we have not received any reimbursement from the patient following our refunding of the only payment we have received for this item.

As per our advertisement if Customer prefer to no longer receive our faxes - she/he can call any time and provide us with fax # has to be removed from faxing list. According to our records, we...

sent faxes to number [redacted] reported by [redacted] only twice! On 06/**/2014 and 02/**/2015. We received only 1 call from this customer on 02/**/2015 at 7:53:49am with "stop faxing" request. Number [redacted] was removed immediately. We apologize for inconvenience this may have caused.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
[Your Answer Here]
 I received many faxes from them, not 2. My home telephone number is ###-###-####. It is not a fax line. My fax number is ###-###-####. This proves they are not truthful as I called and requested numerous times to remove ###-###-####. I also faxed to them to not use ###-###-####. I called from ###-###-####, my home, to stop faxing, and gave my fax number to be removed. I tried to contact them numerous times by phone. Once someone promised to stop, but shortly thereafter the numerous multi-page faxes and catalogues via fax resumed. Their faxes do not have a number to call or fax to stop faxes. The staff there were extremely rude to me and refused to stop the faxes and when I asked for a supervisor I was never allowed to speak to one, and the last time the person from Borbas said the supervisor was too busy to speak to me. I asked when could I call back to speak to the supervisor and was told he/she would always be too busy to speak to me.  I asked them to please take it seriously. I was told they would not and they have lawyers for this. They rudely told me there is nothing I can do about it and they can do what they want. Therefore, I wrote to you, the Revdex.com. I am hoping that you can help me.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]  %

Review: I did not solicit information from Borbas Pharmacy, and yet they fax to my home continuously numerous pages of advertising. I called their company many times to request that they cease faxing me. Customer Service is frequently rude and denies it or hangs up. I got hold of someone in the managerial level who promised to stop it. Overnight I got a fax in my new multi-function printer and it "could not complete the job," and now due to failure to complete the Rx. There is no RX- This annoying malicious advertising of services I do not want or need. I am on the NOCALL and NO FAX list! They are failing to comply. They are using many sheets of paper and Toner over and over again causing issues with the [redacted] Printer , and now [redacted] has as yet not been able to repair their Printer. I called today, the Customer Service person was rude and unhelpful. I asked for the head of the company or minimally the supervisor. After a very lengthy wait I was told the Supervisor was too busy to speak to me. Their behavior is abominable, criminal, and the faxes must cease, and they need to recompense me for the damages they caused. They need not only an F- rating, but to be penalized for their business practices. Thank you for your help.Desired Settlement: The faxes must permanently cease and they need to compensate me for my expenses and replace my new multi-function printer which ceased to work while trying to remember and print their extraordinarily lengthy unsolicited advertising brochures and catalogues. They need an F- rating and to be penalized for their poor business practices, horrendous Customer Service, refusal of "Supervisor" to deal with it, and failure of previous supervisor to do so.

Business

Response:

As per our advertisement if Customer prefer to no longer receive our faxes - she/he can call any time and provide us with fax # has to be removed from faxing list. According to our records, we sent faxes to number [redacted] reported by [redacted] only twice! On 06/**/2014 and 02/**/2015. We received only 1 call from this customer on 02/**/2015 at 7:53:49am with "stop faxing" request. Number [redacted] was removed immediately. We apologize for inconvenience this may have caused.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I received many faxes from them, not 2. My home telephone number is ###-###-####. It is not a fax line. My fax number is ###-###-####. This proves they are not truthful as I called and requested numerous times to remove ###-###-####. I also faxed to them to not use ###-###-####. I called from ###-###-####, my home, to stop faxing, and gave my fax number to be removed. I tried to contact them numerous times by phone. Once someone promised to stop, but shortly thereafter the numerous multi-page faxes and catalogues via fax resumed. Their faxes do not have a number to call or fax to stop faxes. The staff there were extremely rude to me and refused to stop the faxes and when I asked for a supervisor I was never allowed to speak to one, and the last time the person from Borbas said the supervisor was too busy to speak to me. I asked when could I call back to speak to the supervisor and was told he/she would always be too busy to speak to me. I asked them to please take it seriously. I was told they would not and they have lawyers for this. They rudely told me there is nothing I can do about it and they can do what they want. Therefore, I wrote to you, the Revdex.com. I am hoping that you can help me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted] %

Business

Response:

Dear [redacted], we apologize for inconvenience. Please check if you have additional fax line. If yes, please inform us so we will remove it also. Your number was removed and is not in a fax list anymore since Feb. So maybe you have second line or it was just computer mistake. Again, we apologize for inconvenience this may have caused.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

There is no second fax line. My fax # is ###-###-####. You claimed you removed my fax number ###-###-#### and my home # ###-###-####, but you did not. (My home number is not a fax line, but you initially cited you were faxing there after denials of contacting me and the frequency- so you had that number as well.) Your "errors" keep on recurring. This is true unwanted, illegal telemarketing. Please finally stop it.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,